Paul Uhl
Farmington
Summary
Dynamic leader with a proven track record at Safeway, enhancing customer satisfaction and streamlining operations. Expert in customer service and operations management, demonstrated through effective team supervision and workflow optimization. Achieved significant improvements in efficiency and employee training, contributing to a positive and productive work environment.
Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Results-driven retail professional prepared to lead front-end operations with focus on customer satisfaction and operational efficiency. Adept at managing teams, streamlining processes, and enhancing overall store performance. Known for reliability, adaptability, and strong interpersonal skills essential for fostering positive work environment.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Front End Manager
Albertson/Safeway
02.2016 - 02.2024
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Supervisory for cashier operations, administrative, safety, order writing, inventories, schedules, and stocking.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Recorded financial transactions and performed account reconciliations.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Implemented safety protocols for front end, ensuring safe shopping and working environment.
Secon Assistant
Safeway
02.2005 - 02.2016
- Supported senior leadership in strategic planning efforts, contributing valuable insights based on industry knowledge and experience.
- Provided exceptional customer service by addressing concerns promptly and providing timely resolutions.
- Assisted manager in all aspects of business operations.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
- Streamlined workflow processes, reducing overall time spent on administrative tasks.
- Mentored junior staff members, contributing to their professional development and career advancement.
- Served as a liaison between management and employees, helping to resolve conflicts professionally while maintaining confidentiality.
- Championed continuous improvement initiatives within the department or organization leading to increased efficiency levels.
- Ensured compliance with industry regulations and company policies by conducting regular audits of internal processes.
- Assisted in the successful completion of projects by coordinating schedules and managing deadlines.
- Enhanced workplace morale by fostering a positive and collaborative environment for team members.
- Bolstered office security measures, updating and enforcing policies for handling confidential information.
- Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Facilitated onboarding process for new hires, accelerating their integration into team.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Merchandiser
Safeway
02.1997 - 02.2005
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Verified products appeared at correct locations in proper quantities.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Developed themes, props and lighting for merchandise displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Collaborated with store managers to determine best placement for merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created visual displays to highlight new and featured products.
- Developed merchandising strategy to efficiently move overstock.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Utilized paper, fabric and props to create displays.
- Presented store update suggestions and layouts to management and stakeholders.
- Investigated current trends and innovative techniques to create unique displays.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Proposed new ideas and concepts to enhance merchandise displays.
- Analyzed customer feedback and shopper trends to inform display designs.
- Implemented sustainability practices in merchandise handling, contributing to company's green initiatives.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Boosted sales through effective collaboration with marketing team on promotional displays.
- Facilitated training sessions for new merchandisers, improving team skills and performance.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Achieved significant reduction in overstock through precise demand forecasting.
- Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
- Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory flow.
- Increased customer engagement by providing knowledgeable product recommendations.
Dairy Manager
Safeway
10.1995 - 02.1997
- Collaborated with store management to develop strategic plans for the growth of the dairy department in alignment with overall business objectives.
- Trained new employees on proper handling techniques for dairy products, emphasizing food safety procedures.
- Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Answered questions from customers and discussed new products placed in dairy cases.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Responded proactively to customer inquiries, providing knowledgeable advice on product selection and related health benefits.
- Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.
- Developed innovative merchandising displays that showcased premium products and promoted impulse purchases from customers.
- Maintained an organized and visually appealing dairy section, attracting customers and promoting sales growth.
- Streamlined dairy operations for increased productivity by optimizing staff scheduling and task delegation.
- Analyzed sales data to identify trends and make informed decisions on product assortment adjustments, maximizing profitability.
- Ensured safety compliance within the dairy department, leading regular safety audits and addressing potential hazards promptly.
- Implemented loss prevention strategies to minimize product spoilage and reduce shrinkage within the department.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Enhanced dairy department efficiency by implementing effective inventory management systems.
- Boosted customer satisfaction with high-quality dairy products through meticulous quality control measures.
- Delegated tasks and gave direction to team of [Number] employees within dairy department.
- Set and improved standard operating procedures to oversee stock management, pond maintenance, and feeding schedules.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Recorded numbers and types of fish or shellfish reared, harvested and shipped.
- Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
- Performed repairs and preventive maintenance on equipment and property.
- Fostered a positive shopping experience for customers through prompt and courteous service, addressing any concerns or complaints swiftly.
- Established a culture of teamwork among staff members, fostering open communication channels for efficient problem-solving efforts.
- Kept abreast of industry trends and regulatory changes to ensure compliance with relevant food safety standards in the dairy department.
- Oversaw routine equipment maintenance tasks to ensure optimal functionality of refrigeration units within the dairy department.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Stocker
Safeway
12.1993 - 10.1995
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Managed timely and effective replacement of damaged or missing products.
- Kept work areas neat, clean and free from debris.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Recorded daily activities for inventory control.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier
Safeway
12.1992 - 12.1993
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Deli/Bakery/stocker/cashier
Safeway
05.1988 - 07.1992
Education
High School Diploma -
Farmington High School
2200 North Sunset Avenue, Farmington NM. 8740105-1988
Skills
- Customer service
- Employee supervision
- Staff supervision
- Fraud prevention
- Administrative skills
- Performance optimization
- Operations management
- Accident response
- SEO best practices
- Workflow optimization
- Business administration
- Listening skills
- Cash handling, Till Audits (corrective actions given o/s), safe audits, change orders, cash deposits records and releases
- Training and mentoring
- Team building
- Cash register operation
- Team supervision
- Schedule management
- Cash flow management
- Effective planning
- Price verification
- Shrinkage control
- Compliance enforcement
- Security planning
- User testing
- Credit returns processing
- Reporting
- Merchandising expertise
- Time management
- File management
- Problem-solving skills
- Accurate money handling
- Workflow management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- [State] Driver's License
Languages
English
Full Professional
Timeline
Front End Manager
Albertson/Safeway
02.2016 - 02.2024
Secon Assistant
Safeway
02.2005 - 02.2016
Merchandiser
Safeway
02.1997 - 02.2005
Dairy Manager
Safeway
10.1995 - 02.1997
Stocker
Safeway
12.1993 - 10.1995
Cashier
Safeway
12.1992 - 12.1993
Deli/Bakery/stocker/cashier
Safeway
05.1988 - 07.1992
High School Diploma -
Farmington High School
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