Summary
Overview
Work History
Skills
Certification
Additional Information
Work Availability
Quote
Timeline
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Paul D Uidl

Paul D Uidl

Aurora,CO

Summary

Highly accomplished, award winning IT Specialist with established skills seeking to further abilities in IT Development. HIGHLIGHT OF QUALIFICATIONS: Years of experience in System/Network administration & technical troubleshooting. Knowledge in wide variety of networking environments and software applications. Reputation as a strong leader and consistent high-level performance. Team player with excellent interpersonal and communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

American Furniture Warehouse
Denver, United States
07.2021 - Current
  • Performed root cause analysis of reported issues to enact corrections.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Traveled with sales engineers on customer site visits to respond to specific technical questions.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Conducted frequent site visits to share crucial technical information and accomplish specific on-site objectives.
  • Designed tailored engineering solutions for customers based upon key requirements.

General/Floating Manager

Snap North LLC
Denver, CO
01.2016 - 06.2021
  • Responsible for training and coaching teams for optimal success while obeying proper company procedures
  • Managing profit and loss for multiple stores and maintaining positive productivity
  • Strategically oversaw any and all guest issues to maintain outstanding service and build positive rapport within the community.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Identified conflicts among employees and used interpersonal communication to find effective solutions.

IT Specialist

Infantry Battalion
Fort Bliss, TX
01.2014 - 03.2016
  • Served as primary point of contact for support relating to owned solutions and products.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Served as the POC for Battalion and Brigade IT Specialist, handling hardware, software, and network issues accordingly.
  • Communicated frequently with the Network Enterprise Center (NEC) for escalated projects and resolutions.

IT Specialist

MILITARY, 1st Signal Brigade
Yongsan
12.2012 - 12.2013
  • Implemented OS upgrades across entire network systems and end users.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Skills

  • COMPUTER SKILLS
  • Operating Systems: Windows XP, Server 2008, Windows 7-11
  • Software Applications: MS Outlook, MS Office, MS Exchange, SQL, Explorer and VMware
  • Networking Protocols: TCP/IP, OSPF, EIGRP, UDP, RIP, BGP
  • Hardware: Personal desktops and laptops, Panasonic tough books, print servers, Command Post Node(CPN), Satellite Transportable Terminal(STT), high speed printers and related peripherals: CD/DVD ROMs, scanners, etc
  • TRANSFERABLE SKILLS AND ACCOMPLISHMENTS
  • Performance Optimization
  • Directing Team Members
  • Windows Servers
  • Application Installation
  • Network Engineering
  • Software Debugging

Certification

IT Courses: Windows 7 Configuration, A+ Essentials, Comptia Network+, Comptia Security+ Management Courses: Warrior Leader Course, Structured Self Development (SSD) lvl 1 & 2

Additional Information

  • AWARDS , Received Two Army Achievement Medals for exceeding standards as the unit’s helpdesk supervisor and LAN Manager, two Army Achievement Medals for outstanding performance during units Gunnery and Iron Focus Field Training Exercises, as well as certificates of achievement during various operations while stationed in South Korea.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

What's Right is what's left if everything else is wrong.

Timeline

Technical Support Engineer

American Furniture Warehouse
07.2021 - Current

General/Floating Manager

Snap North LLC
01.2016 - 06.2021

IT Specialist

Infantry Battalion
01.2014 - 03.2016

IT Specialist

MILITARY, 1st Signal Brigade
12.2012 - 12.2013

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Paul D Uidl