Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Other Financial Services Related Positions Held
Timeline
ResearchAssistant

Paul Upshaw

Mansfield,USA

Summary

Management professional with deep expertise and progressive experience leading in Fortune500 global financial services and insurance corporations. Proven experience with groundbreaking initiatives. Highly effective leader in promoting an inclusive quality-focused work environment empowered by coaching, motivating, and mentoring within a collaborative environment. Proven ability to lead in virtual and global environments. A decision-maker who thrives within a customer-focused, quality-oriented, resource responsive corporation where professional challenges are commonplace. Extensive leadership background in the following: Corporate Card Administration governance, Sarbanes and Oxley (SOX), regulatory and non-regulatory control testing and governance, Enterprise Disaster Recovery and Business Continuity Planning, Enterprise Model Risk Management and Governance, Organizational design, workforce transformation, change readiness/management, strategic planning, human performance management, human resources, training and development, human capital management, project management, process development, internal and external fraud detection and prevention.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Human Resources Employee Relations Specialist

First of America Bank Corporation
  • Facilitated open communication channels for prompt concern resolution between staff and management.
  • Partnered with leadership to generate solutions for employee issues, fostering a more positive work atmosphere.
  • Addressed management and employee inquiries.
  • Evaluated exit interview data to uncover patterns in employee dissatisfaction, guiding initiatives to boost morale.

Human Resources Senior Representative Manager

First of America Bank Corporation
  • Resolved issues through careful research and follow-up with customers.
  • Provided detailed performance reports for management review, facilitating data-driven decision making.
  • Supported team members in their daily tasks, fostering a cohesive and productive work environment.
  • Fostered strong connections with clients through persistent engagement and effective communication.

Senior Manager

Allstate Insurance Company
12.1997 - Current
  • Directed the establishment and integration of a centralized governance process for overseeing the Enterprise Model Risk Management initiative.
  • Elevated transparency and speed of strategic initiatives using agile methods.
  • Ensured adherence to strategic objectives through rigorous quality checks.
  • Spearheaded efforts in designing and implementing changes, focusing on minimizing manual tasks while improving transparency via KRI/KPI data.
  • Worked with enterprise teams to improve reporting functionality from system records.
  • Teamed up with business leaders to incorporate KRIs in the Model Risk Management framework.
  • Led governance initiatives to enhance successful outcomes.
  • Directed second line of defense risk and compliance efforts to support enterprise technology initiatives.
  • Supported company goals by setting a clear execution strategy.
  • Enhanced staff development and achieved critical goals through effective cross-departmental work.
  • Successfully completed audits in Corporate Card Administration and Model Risk Management.
  • Spearheaded the creation and execution of Agile methodologies for risk management.

IT Risk Management and Compliance Manager

Allstate Insurance Company
12.1997 - Current
  • Oversaw development and deployment of automated reporting systems for monthly and quarterly reviews.
  • Developed and implemented automated tools for control effectiveness.
  • Designed and enforced processes ensuring adherence to both regulatory and non-regulatory standards.
  • Established system for handling all work efforts.
  • Directed a team with diverse functional responsibilities and up to 21 direct reports.
  • Conducted disaster recovery procedures and corporate card support.
  • Achieved 100% of disaster recovery testing goals, surpassing last year's results by 89%.
  • Achieved passing audits for Disaster Recovery, Corporate card Administration, and Model Risk Management
  • Led the increase in Disaster Recovery capabilities for Allstate in partnership with the chief architect
  • Centralized functionality and compliance resources, saving over $1M annually.
  • Developed and introduced organizational strategies with a start-up governance team.
  • Coordinated process consolidation for scalable operations within SOX guidelines.
  • Created a Development Guidebook for Compliance Professionals, which was implemented enterprise wide
  • Directed a group focused on reengineering processes.

Change Management Manager

Allstate Insurance Company
12.1997 - Current
  • Spearheaded the creation of common language, processes, and templates within a startup organization.
  • Spearheaded Change Readiness initiatives and integrated User Experience work streams into the User Adoption framework.
  • Standardized communication, education, and support artifacts.

Project Management Manager

Allstate Insurance Company
12.1997 - Current
  • Led a start-up team focused on creating a centralized competency group for project managers.
  • Designed and implemented new processes to create consistency in the project management practices for the Claims Technology organization
  • Developed training sessions to enhance project management skills and deepen project understanding.
  • Directed successful project moving hundreds of tech professionals to updated premises.

Human Capital Management

Allstate Insurance Company
12.1997 - Current
  • Led a start-up organization to centralize the Human Capital Management function within IT
  • Oversaw a team of over 45 Resource Managers and Education Integrators.
  • Orchestrated transformation to a hybrid process-focused operating model through leadership in an accelerated solutions environment.
  • Facilitated organizational design sessions for Application Services’ transformation to a new business model
  • Tested, designed, and launched a technical skills inventory survey accessible to 2000 employees in under 30 days.
  • Analyzed top industry standards in performance management, contributing to the creation of an advanced operation model.

Resource Manager

Allstate Insurance Company
12.1997 - Current
  • Lead change agent for increasing overall leadership satisfaction (QLMS Leadership Index) results by more than27 % within a six-month period
  • Managed staff fostering empowerment using an effective review and career development process
  • Implemented an aggressive strategy to reduce contingent workers, leading to over $3 million in core expense savings annually by improving the employee-to-contractor ratio.
  • Effectively managed salary administration expenses of over $4 million
  • Manages career development for over forty company technicians and thirty-five contracted technicians.
  • Developed a system for efficient management of resources, reducing FTE by 25%.
  • Facilitated and implemented the introduction of career banding (Career Clusters) within the Division and served as the Departmental Coach
  • Created several mechanized tools and process improvements for managing resources that resulted in efficiencies gained
  • Participated as a Subject Matter Expert on the Compensation Best Practices team, which was designed to create a competitive high performing workforce as a result of high turnover and poor retention
  • Led the establishment of a Hot Skills program based on benchmark data.
  • Delivered at least four two-day diversity training sessions per year.

Education

Bachelor of Arts (BA) - Speech Communications

Roosevelt University
Chicago, Illinois

Skills

  • Ethics and compliance
  • Performance improvement strategies
  • Workplace safety
  • Disciplinary action management
  • Case analysis
  • Coaching and mentoring
  • Diversity and inclusion
  • Recruitment and selection
  • Training development
  • Dispute resolution
  • HR background
  • Procedure implementation
  • Data analytics
  • Influencing skills
  • Cross-functional collaboration
  • Succession planning
  • Research proficiency
  • Process reviewing
  • Employee engagement
  • Collaboration
  • Intercultural training
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking skills
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Legal research
  • Team building
  • Task prioritization
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Complaint handling
  • Employee relations
  • Interpersonal communication
  • Training leadership
  • Public speaking
  • Strategic planning
  • Continuous improvement
  • Adaptability
  • Project management
  • Conflict management
  • Staff development
  • Risk management
  • Emotional intelligence
  • Management collaboration
  • Problem-solving aptitude
  • Performance management
  • Policy interpretation
  • Policy development
  • Change management
  • Employment law
  • Analytical skills
  • Business acumen

Accomplishments

    Certifications

    · Certified Professional Scrum Master

    2020

    · Certified Data Privacy Solutions Engineer

    2020

    · Certified Information Systems Auditor

    2017

    · Certified Diversity Facilitator

    2011

    · Certified Change Management Influencer

    2010

    · Certified Core Inclusion Partner

    2008

    · Certified in Change Management by Prosci

    2006

    · Competency Model Facilitator

    2004

    · Capability Maturity Model (CMM) Facilitator

    2004

    · Certified Human Performance Technology

    2002

    · Certified Leveraging Diversity for Leaders facilitator

    1999

Certification

  • Certified Professional Scrum Master2020
  • Certified Data Privacy Solutions Engineer2020
  • Certified Information Systems Auditor2017
  • Certified Diversity Facilitator2011
  • Certified Change Management Influencer2010
  • Certified Core Inclusion Partner2008
  • Certified in Change Management by Prosci2006
  • Competency Model Facilitator2004
  • Capability Maturity Model (CMM) Facilitator2004
  • Certified Human Performance Technology2002
  • Certified Leveraging Diversity for Leaders facilitator1999

Other Financial Services Related Positions Held

  • Assistant Branch Manager
  • Personal Banker
  • Retail/Branch Liaison Service Representative
  • Customer Service Phone Representative

Timeline

Senior Manager

Allstate Insurance Company
12.1997 - Current

IT Risk Management and Compliance Manager

Allstate Insurance Company
12.1997 - Current

Change Management Manager

Allstate Insurance Company
12.1997 - Current

Project Management Manager

Allstate Insurance Company
12.1997 - Current

Human Capital Management

Allstate Insurance Company
12.1997 - Current

Resource Manager

Allstate Insurance Company
12.1997 - Current

Bachelor of Arts (BA) - Speech Communications

Roosevelt University

Human Resources Employee Relations Specialist

First of America Bank Corporation

Human Resources Senior Representative Manager

First of America Bank Corporation

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Paul Upshaw