Paul Upshaw

Plans, administers, and directs all unit activities related to IFM, vendor management, engineering services, client financial accountability, and compliance with the standards established by regulatory agencies and the client.

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• Delivered strong operational performance of 4 large hospitals by continually monitoring operations, completing assessments, and implementing necessary action plans to provide an optimal, proactive, and safely operating facility maintenance program that drives patient satisfaction.
• Managed facilities operations team of approximately 62 personnel and 76 vendor management companies
• Ensured 100% compliance with appropriate safety, The Joint Commission, and regulatory standards by local agencies.
• Monitored overall workflow to assure timely completion for all Key Performance Indicators within the Service Level Agreement and perform client Quarterly Business Reviews.

Director of Building Management with a business volume of $3.4M, overseeing hard services, total life safety requirements, maintenance/construction, and real estate management, comprised of 240 units.

• Successfully conducted regulatory audits for the Illinois Department of Public Health, resulting in ZERO safety violations identified in the Life Center Area, which includes Skilled Nursing, Assisted Living, and Memory Support.
• Achieved a 65% boost in work production (Lean 6 Sigma) by streamlining material and supplies organization, saving valuable job performance time of 2.5 hours.
• Directed on-site contractor and vendor management services, ensuring work performance and completion were timely.
• Proficient in Life Safety and Environment of Care Standards and Timely Documentation Completion

Led all IFM hard and soft services, grounds/landscaping, total financial budget accounts, and life safety requirements of 166 sites, comprised of Medical Office Buildings, Surgical Centers, and Medical Suites throughout the Chicago suburbs.

• Achieved 3-year Accreditation Association for Ambulatory Health Care (AAAHC) awarded for the 3 surgical sites that all Key Performance Indicators (KPI's).
• Managed regulatory protocol and practices for Life Safety and Environment of Care Standards
• Performed building audits and inspections for three major surgical centers and all medical office buildings.
• Achieved savings of $220,000 by reallocation of custodial subcontract responsibilities.

Held monthly client Key Performance Indicator meetings with Chicago Public Schools Officers, covering statues adhered under the Service Level Agreements for 320 schools.

• Introduced innovative technologies such as isolation rooms, air purifiers, misting spray program, and mass communication platform for safe student re-integration bac to school during COVID-19.
• Implemented preventative maintenance inspections, boosting work order completion rates by 24% through collaboration with the Sodexo Labor and Workforce Management Team.
• Mentored MWBE IFM Subcontractor, resulting in $245,000 annual revenue increase.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.

Effectively executed client contracts and managed risks for varied industries (i.e. Healthcare, University/Schools, Corporate Service and

Senior Living) for 14 Sodexo locations (3 of the 14 shown below), leading to a distinctive edge in achieving growth goals, and increased company revenue.

National Louis University - Chicago, IL

• Enhanced team effectiveness by executing proficient infrastructure management and cost-saving initiatives.
• Worked with electric power company ComEd and Building Owner on a Retro-Commissioning venture that provided a ROI of $21,000 within 6 months.
• Implemented transition from NLU subcontract services to Sodexo Authorized National Vendors, resulting in $7,000 savings over 6 months.

Trinity Mercy Hospital - Chicago, IL

• Managed operations for EVS and Food & Nutrition departments at large hospital, ensuring adherence to established standards.
• Collaborated with The Joint Commission to perform thorough building audits, successfully resolving 9 violations ahead of schedule.
• Developed alternative strategies for managing inventory and procuring supplies, achieving a significant cost reduction of $7,500 in 3 months.
• Cultivated sustainable connections with senior hospital executives such as COO, CFO and Chief Nursing Officer.

Lewis University - Romeoville, IL

• Supervised EVS across 410-acre campus with facilities spread over Main and North Campuses.
• Applied Lean 6 Sigma strategies yielded $75,000 savings in inventory expenses while streamlining operations.
• Designed and implemented preventive maintenance strategies to enhance equipment longevity.

Managed $2.8M operations budget and directed team of 16 engineers and 2 building designers in role as Deputy Administrator.

• Oversaw operations for a network of 36 Federally Qualified Healthcare Centers (FQHCs) located in the metro Chicago area.
• Architected construction efforts of $1.9M project management for construction of new healthcare building.
• Lead role as Incident Commander Team Leader for Emergency Management Disasters and Environment of Care Chairperson.

Administered and optimized hard services, vendor management, procurement, and landscaping functions while serving as the Director.

• Successfully managed $3.7 million portfolio, 10 direct reports, and vendor management of coordinating 40 vendors.
• Saved $85,000 by replacing underperforming vendors, and implementing a new supply chain protocol.
• Executed cost-saving measures through efficient planning and implementation of capital improvement initiatives, resulting in savings worth $1.5M.

Multi-site IFM management of Robertshaw Controls and Henkel Corporation, overseeing managed volume of $4.6M.

• Created warehouse storage facility by utilizing Lean 6 Sigma Methodology, which resulted in $12,000 client savings, development of new data & record storage process and cost avoidance of record storage at Iron Mountain.
• Managed over 30 vendor contracts and suppliers. Developed yearly cost analysis and evaluated each vendor for retention and cost savings.