Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paul Vargas

Miami

Summary

Customer Service oriented Hospitality professional with extensive experience in project management, sales, inventory management, administrative and clerical responsibilities. Proven success in building cohesive, top-performing and customer-centric teams.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

17
17
years of professional experience

Work History

General Manager

Jaguar Latin American Kitchen
11.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Bar Manager

Jaguar Hospitality Group
01.2014 - 10.2021
  • Directed and supervised staff members engaged in daily operations
  • Assigned posts and designated duties
  • Provided excellent customer service in a prompt and courteous manner
  • Attended to reception set up and table placement
  • Maintained contact with kitchen staff, management, serving staff and customers' concerns were addressed
  • Hired, trained, and supervised food and beverage service staff
  • Utilized computers to track orders, manage inventory, and process payments
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.

Sales Associates

Old Navy Corporation
01.2011 - 12.2013
  • Operated cashier stands to help customers efficiently and processed coupons and reward cards to benefit customers when appropriate
  • Maintained a clean department by straightening hangers and placing appropriate items in specific departments for a neat and welcoming customer environment
  • Demonstrated customer service skills by greeting each customer that entered the department and directed customers to departments that met their needs
  • (part-time)
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.

Project Manager

Embaconel Corp.
01.2009 - 01.2011
  • Successfully collaborated on the review of project results, relevant documents and reports, to identify problems, recommend and track progress on corrective actions
  • Managed over 10 projects simultaneously, and effectively tracked all requirements to ensure smooth delivery
  • Contributed to the development of General Budget/Payroll/Accounting /Finances
  • Accounted for inventory surplus/deficit for project completion

Inventory and Assistant Manager

TABSA Tobacco Factory
01.2008 - 01.2009
  • Ensure inventory control needs are consistently met by improving and developing inventory management process and procedures
  • Created inventory management tools that aid in in- stock levels and reduce inventory shrink
  • Conduct meetings with sales, marketing and operations to understand changes in demand levels and recommend changes to product mix and forecast based on collaborative knowledge of demands

Education

Bachelor Degree - Journalism

UTH
Honduras, HN
01.2009

Skills

  • Fluent in Spanish and English
  • POS software
  • MS Office
  • Inventory management
  • Office management
  • Project management
  • Supervision skills
  • Administrative and clerical support
  • Customer service oriented
  • Detail oriented
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership

Languages

English

Timeline

General Manager

Jaguar Latin American Kitchen
11.2021 - Current

Bar Manager

Jaguar Hospitality Group
01.2014 - 10.2021

Sales Associates

Old Navy Corporation
01.2011 - 12.2013

Project Manager

Embaconel Corp.
01.2009 - 01.2011

Inventory and Assistant Manager

TABSA Tobacco Factory
01.2008 - 01.2009

Bachelor Degree - Journalism

UTH

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