Paul Velez
Lawton,Oklahoma
Summary
Dynamic and professional retail pharmacy operations expert with a successful history at CVS Health. Proficient in retail operations and customer service, specializing in improving patient satisfaction through efficient service delivery and effective communication. Recognized for achieving substantial quality enhancements in care coordination and pharmacy efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Management Associate (Full Time 40hrs/wk)
Aetna, a CVS Health Company
07.2024 - 01.2025
- As a Care Management Associate, you're responsible for coordinating healthcare services by reaching out to members, enrolling them in programs, facilitating case assignment, ensuring seamless connection to care managers, enrolling members in care management, and supporting the implementation of care plans.
- Additionally, you will provide support to team members, handle calls and messages, assist with issue resolution, and maintain accurate documentation while safeguarding member information.
Pharmacy Lead Technician (Full Time 35-40hrs/wk)
CVS Health
04.2023 - 07.2024
- Lead Technicians build upon the skills and responsibilities of the Pharmacy Technician and are focused on being a role model, mentor and guide to the pharmacy team while supporting the Pharmacists
- This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high impact patient focused role and to positively impact the lives of others
- I triage pharmacy tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment, and achieve excellence in customer service through compassion and genuine care for all patients while ensuring all medication needs and regulatory compliance standards are met.
Shift Supervisor RX (Full Time 35-40hrs/wk)
CVS Health
03.2022 - 04.2023
- This is a key leadership role that supports the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service
- When there is no manager onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures while also working in the pharmacy as needed.
- Reduced medication errors through diligent oversight of prescription filling processes and staff training.
- Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
- Enhanced pharmacy operations by implementing efficient scheduling and staff management techniques.
Pharmacy Technician (Full Time 35-40hrs/wk)
CVS Health
10.2021 - 03.2022
- As a Pharmacy Tech I accurately prepare and distribute patient medications; Perform calculations; Prepare sterile medicines including those used to treat cancer; Collect accurate patient information
- Process third party billing claims and assist with prior authorization completion; Work directly with patients to obtain medication histories and reconciliation; Assist in the management of investigational drug studies; Use technology to help maintain accurate patient records, medication inventory, and orders, and; Ensure compliance with regulatory requirements.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Counter Parts Sales/ Driver (Full Time 35-40hrs/wk
Napa Auto Parts (IBS)
05.2021 - 09.2021
- Provided auto parts answers and solutions for our City of Lawton, Oklahoma IBS location (179) in person and at the counter/over the phone
- Used parts knowledge to assist other NAPA team members to answer questions for customers
- I provided outstanding customer care and interactions with everyone who came into our NAPA IBS location
- Brought customer focus and high energy to our fast-paced environment
- Also delivered parts to our customers, and picked up parts from multiple vendors.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Assisted customers with product selection, resulting in higher sales and repeat business.
Customer Experience Associate (Part Time 20-30hrs/
AAFES
01.2021 - 04.2021
- I'm responsible for driving the customer experience through proactive and customer focused behaviors and actions
- I actively evaluate customers needs by listening, providing solutions and making recommendations to maximize customer satisfaction and exchange brand loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication with clients for improved understanding of their needs and preferences.
Owner (Full Time 35-40hrs/wk)
Mighty Aides Cleaning Services
06.2020 - 01.2021
- I'm the owner of a part time residential cleaning business.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Medicine Delivery/Pharmacy Clerk (Temporary)
Eastside Pharmacy
07.2020 - 08.2020
- I delivered high quality products to our clients in a safe, courteous, timely manner
- Established and maintained outstanding relations with customers
- Inspected delivery vehicles and ensured the safety and security of the loading and unloading process
- As a Pharmacy Clerk, I worked the registers, took prescriptions for customers, handed completed orders to customers, recorded shipments to the pharmacy, and rung up sales for customers.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
- Assisted in inventory management, ensuring adequate stock levels for high-demand medications.
Surveillance Operator (Full Time 35-40hrs/wk)
Comanche Nation Casino
01.2020 - 07.2020
- I act as oversight and security agent for management and customers using audio and video/digital equipment
- Observes Casino operation for irregular activities such as cheating or theft by either employees or patrons
- Gaming Surveillance Operators patrol and protect property against theft, vandalism, terrorism and illegal activity.
- Enhanced casino security by diligently monitoring surveillance equipment and identifying suspicious activities.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
Security Officer (Full Time 35-40hrs/wk)
Comanche Nation Casino
06.2019 - 01.2020
- I was responsible for maintaining a safe and secure environment for guests and employees by patrolling and monitoring premises and personnel
- I communicate and exchange information with coworkers and guests, and operate a computer, along with other office equipment and a radio.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Realtor (Full Time 35-40hrs/wk)
Real Estate Experts LLC
02.2018 - 04.2019
- Rent, buy, or sell property for clients
- I perform duties, such as study property listings, interview prospective clients, accompany clients to property sites, discuss conditions of sale, and draw up real estate contracts.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
Deli Worker (Full Time 35-40hrs/wk)
Military Deli Bakery Service (Commissary)
01.2017 - 10.2018
- I provided responsive, exceptional service to the service men and women by answering questions, making recommendations, providing samples, and responding to requests
- Recommending, slicing, weighing, packaging, and pricing meats and cheeses
- Preparing special orders and party trays.
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Stocker (Full Time 35-40hrs/wk)
Tyson Foods (Commissary)
05.2016 - 01.2017
- I was responsible for receiving merchandise, unloading or unpacking it
- I used pallet jacks to consolidate loads
- Marked boxes with codes to get be identified
- I stocked shelves, and helped customers place orders
- I worked in the store, warehouse, stockroom, and the storage facility
- This job also involved heavy lifting.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
Delivery (Full Time 35-40hrs/wk)
Mattress Studio
05.2014 - 04.2015
- I Loaded, transported, and delivered mattresses to clients or businesses in a safe, timely manner
- Reviewed orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Assisted with loading and unloading mattresses from vehicles.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Ensured vehicle maintenance for optimal performance and safety during delivery tasks.
Education
Real Estate License - Real Estate
Lawton Board of Realtors
Lawton, OKDiploma - General Studies
Lawton Senior High School
Lawton, OKSkills
- Retail Pharmacy Operations
- Pharmacy Inventory Procedures
- Customer Service
- Administrative Support
- Policy compliance
- Health Care Management
Certification
- Oklahoma Board of Pharmacy licensed Pharmacy Technician, 11/01/21, Present, Oklahoma
- Oklahoma Real Estate Commission licensed Realtor, 01/01/18, Present, Oklahoma
- National Council for Mental Well Being, Adult Mental Health First Aid, 2024, Present
Key Qualifications
- Licensed Pharmacy Tech in the state of Oklahoma.
- Able to retain knowledge and successfully complete complicated processes.
- Clerical experience including answering phones, printing and faxing, filing, data entry, managing mail
- A self-motivated, disciplined individual with strong work ethic and personal management skills.
- Dependable, personable, and dedicated.
Activities
- Member, National Association of Realtors 2018 - Present
- Member, Oklahoma Association of Realtors, 2018 - Present
- Member, Lawton Board of Realtors 2018- Present
References
- Herschel Turner, OU ROTC Recruiter, Retired CSM, Army, (251) 644-4319, 126 Wilson Ln, Lawton, Oklahoma, 73505
- Caleb Gladd, Pharmacist, CVS Health, (580) 695-7368
- Duy Nguyen, Pharmacist, CVS Health, (405) 370-4315
- Mike Kimbrough, Pharmacist, CVS Health, (580) 721-0786
- Dallas Nimsey, Pharmacist, CVS Health, (405) 933-1745
- Courtney Hicks, Pharmacy Manager, CVS Health, (580) 276-6620
- Billy Nunn, Pharmacist, Walmart, (580) 215-8915
- Alastair Monterrosso, Lead Pharmacy Technician, CVS Health, (562) 521-3213
- Jake Miller, Manager, Napa Auto Parts (IBS), Genuine Parts Company, (580) 678-5501
- Julian Guerrerro, Director of the office Indian Education, U.S Department of Education, (405) 421-2488
- Kaleb Harris, PowerZone Supervisor, AAFES, 1712 Macomb Rd., Fort Sill, Oklahoma, (580) 736-9052
- Nick Vanhaastert, Security Supervisor, Comanche Nation Casino, 402 SE Interstate Dr., Lawton, Oklahoma, (580) 595-0723
- Michael Bostic, Surveillance Operator, Comanche Nation Casino, (580) 483-2283
- Kimberly Turner, Lead Deli Worker, Military Deli Bakery Service, (580) 514-3809
- Josh Booth, Delivery, Mattress Studio, 2412 NW Cache Rd., Lawton, Oklahoma, 73505, (580) 917-4231
- Johnny Kinder, Real Estate Broker, Coldwell Banker, 1158 NW Cache Rd., Lawton, Oklahoma, 73505, (580) 591-6401
- Dominic Mucker, 2LT, Army, 580-512-3477, 1550 Alabaster Way, Fayetteville, NC, 28314
- Nolan Ellis, Youth Mentor, CYS, (580) 704-9405, 5348 NW Cache Rd., Lawton, Oklahoma, 73505
Contact
Lawton, Oklahoma 73505
Education
Lawton, OK,Lawton, OK
Timeline
Care Management Associate (Full Time 40hrs/wk)
Aetna, a CVS Health Company
07.2024 - 01.2025
Pharmacy Lead Technician (Full Time 35-40hrs/wk)
CVS Health
04.2023 - 07.2024
Shift Supervisor RX (Full Time 35-40hrs/wk)
CVS Health
03.2022 - 04.2023
Pharmacy Technician (Full Time 35-40hrs/wk)
CVS Health
10.2021 - 03.2022
Counter Parts Sales/ Driver (Full Time 35-40hrs/wk
Napa Auto Parts (IBS)
05.2021 - 09.2021
Customer Experience Associate (Part Time 20-30hrs/
AAFES
01.2021 - 04.2021
Medicine Delivery/Pharmacy Clerk (Temporary)
Eastside Pharmacy
07.2020 - 08.2020
Owner (Full Time 35-40hrs/wk)
Mighty Aides Cleaning Services
06.2020 - 01.2021
Surveillance Operator (Full Time 35-40hrs/wk)
Comanche Nation Casino
01.2020 - 07.2020
Security Officer (Full Time 35-40hrs/wk)
Comanche Nation Casino
06.2019 - 01.2020
Realtor (Full Time 35-40hrs/wk)
Real Estate Experts LLC
02.2018 - 04.2019
Deli Worker (Full Time 35-40hrs/wk)
Military Deli Bakery Service (Commissary)
01.2017 - 10.2018
Stocker (Full Time 35-40hrs/wk)
Tyson Foods (Commissary)
05.2016 - 01.2017
Delivery (Full Time 35-40hrs/wk)
Mattress Studio
05.2014 - 04.2015
Real Estate License - Real Estate
Lawton Board of Realtors
Diploma - General Studies
Lawton Senior High School
- Oklahoma Board of Pharmacy licensed Pharmacy Technician, 11/01/21, Present, Oklahoma
- Oklahoma Real Estate Commission licensed Realtor, 01/01/18, Present, Oklahoma
- National Council for Mental Well Being, Adult Mental Health First Aid, 2024, Present
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