Summary
Overview
Work History
Education
Skills
Certification
Technology Proficiencies
Career Progression
Timeline
Generic

PAUL VICHICONTI

Wayne,NJ

Summary

Accomplished, versatile professional with a stellar career history managing and supporting progressive IT operations on behalf of various high profile retail corporations. Previous managerial experience in the retail sector with proven success developing and leading top-notch teams, holding full financial accountability, and orchestrating multi-site operations. Skilled troubleshooter continually focused on identifying, isolating, and resolving technical issues. Strong knowledge and comfort within Point of Sale (POS) systems, application development and integration, and full Software Development Life Cycle (SDLC). Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

RETAIL/BUSINESS SYSTEMS MANAGER

COACH USA
01.2017 - Current
  • Manage Mobile POS devices company-wide over 3 different software platforms for retail business
  • Manage and upgrade self-service POS kiosk devices
  • Manage and deploy EMV credit devices to stationary POS locations
  • Evaluate and recommend Mobile POS devices for retail business
  • Draft documentation of system processes and procedures.

CONSULTANT

BED BATH & BEYOND
01.2016 - 01.2017
  • Played an integral role on company’s EMV project
  • Served as a Systems Analyst on the Store Systems Credit Application team; holding full oversight of AJB administration
  • Provided operational support for credit/debit and gift card payment systems
  • Assisted with hardware and software maintenance of retail card payment systems
  • Proactively monitored integration points between systems
  • Triage, monitor and resolve system defects
  • Supported card payment testing cycles.

SENIOR SYSTEMS ANALYST

TIFFANY & COMPANY
01.2007 - 01.2016
  • Collaborated with various IT groups on the complex installation and configuration of the ALM application and database servers, in addition to holding full accountability for 1,400+ POS terminals
  • Managed a top-notch team of Junior Analysts and Interns during release testing
  • Supported Developers on the creation of automated test scripts for various applications
  • Oversaw and managed version upgrades, application patches, and migration activities
  • Represented company in traveling both internationally and domestic to open and support new store openings
  • Fostered and cultivate collaborative relationships with business groups/vendors during the phases of POS release implementation; ensuring unification in goals and timely project completion
  • Drafted documentation of system enhancements and configuration
  • Developed and presented educational training sessions to the IT Service Center for new POS releases
  • Coordinated and deployed POS equipment for special on-site and off-site events
  • Continuously maintained detailed product knowledge of company’s POS application
  • Test new functionality created by software vendor; configuring those required functions and implementing them in all retail locations
  • Tested iTouch Mobile POS software and assisted in deployment and setup in Pilot stores.

POS APPLICATION SUPPORT

BENJAMIN MOORE & COMPANY
01.2005 - 01.2007
  • Key player on the software development team focused on a specialized POS system for company owned, and independent paint retailers
  • Meticulously monitored company store transactions for data integration issues; collaborating with company software provider to resolve errors
  • Implemented System Procedure Alerts to inform stores of functional errors and workarounds.

SUPPORT SYSTEMS ANALYST

AEROPOSTALE, INC.
01.2000 - 01.2005
  • Troubleshot and resolved hardware, software, and communication problems POS systems for 600 stores
  • Created and implemented POS configurations for new stores
  • Monitored store polling systems, and polled and reprocessed missed polling data
  • Functioned as IT Project Manager for new store openings; managing phone/data, wiring, and software vendors
  • Managed POS hardware and software upgrades
  • Facilitated setup of remote store systems for temporary sales on college campuses.

Education

BACHELOR OF ARTS, BUSINESS ADMINISTRATION, CONCENTRATION IN MARKETING & ECONOMICS -

WILLIAM PATERSON UNIVERSITY
Wayne, NJ

Skills

  • Project Planning
  • Server Management
  • Budget Control
  • Training documentation
  • Technical Documentation
  • Hardware management
  • Systems Analysis
  • Application testing
  • Troubleshooting skills
  • Incident Management
  • Application support
  • Excellent Communication

Certification

Microsoft Certified Engineer (MCSE)

Technology Proficiencies

  • Operating Systems / Software:
  • Windows 10,11
  • Microsoft Server 2012, 2016
  • MS SQL 2012, 2017, 2019
  • AJB Credit switch
  • Airwatch
  • SOTI Mobicontrol
  • DataTrax Mobile POS
  • Gateway/Galaxy POS Software
  • Service Now
  • CMA OPOS Personalization
  • Office
  • Access
  • IBM OPOS configuration utility
  • HP Application Lifecycle Management
  • HP Unified Functional Testing
  • Original Software
  • SQL Reporting Services
  • Oracle SQL
  • Discoverer
  • TOAD
  • Automate 9.0
  • MAC OS
  • Hardware:
  • Honeywell CT60
  • Verifone MX870 PIN Debit device
  • MX915 EMV/PIN Debit device
  • VerifoneVX680
  • PAX A920 Mobile POS/EMV payment device
  • Bluebird1530 Mobile POS device
  • Symbol DCR 700 pin debit device
  • Motorola MC70 handheld device
  • ITouch POS device
  • IPad POS device
  • Microsoft Surface POS device
  • IBM point of sale devices
  • Epson T88 printers
  • IBM TG4 & TG5 receipt printers
  • Boca printers

Career Progression

  • Software Development
  • Application Testing
  • Technical Troubleshooting
  • Software Requirements
  • Help Desk Support
  • Testing Methodologies
  • Test Plan Design
  • Server Optimization
  • Compliance & Regulations
  • Cross-Team Collaboration

Timeline

RETAIL/BUSINESS SYSTEMS MANAGER

COACH USA
01.2017 - Current

CONSULTANT

BED BATH & BEYOND
01.2016 - 01.2017

SENIOR SYSTEMS ANALYST

TIFFANY & COMPANY
01.2007 - 01.2016

POS APPLICATION SUPPORT

BENJAMIN MOORE & COMPANY
01.2005 - 01.2007

SUPPORT SYSTEMS ANALYST

AEROPOSTALE, INC.
01.2000 - 01.2005

BACHELOR OF ARTS, BUSINESS ADMINISTRATION, CONCENTRATION IN MARKETING & ECONOMICS -

WILLIAM PATERSON UNIVERSITY
PAUL VICHICONTI