Paul Villegas
Grand Prairie,TX
Summary
Accomplished manager focused on customer service excellence and talent acquisition, significantly contributing to organizational success and client satisfaction. Deep understanding of financial institutions enhances client engagement and strategic issue resolution. Exceptional communication and interpersonal abilities promote collaboration and conflict management.
Overview
18
18
years of professional experience
Work History
Independent Driver
Self Employed
04.2019 - Current
- With an excellent understanding of time management and high reviews, safely transport passengers to their desired destination. Maintain communication through GPS, phone, and text message to ensure delivery times are accurate. Process payments from clients to ensure invoice integrity are completed. Accurately update profiles and key information on multiple portals and systems. Effectively manage special requests and provide a comfortable and seamless customer experience. Comply with safety and security policies.
Assistant Manager
El Pollo Loco
05.2016 - 04.2019
- Responsible for creating performance analysis reports. Handled hiring and training talented team members. Created restaurant policies and procedures. Maintained restaurant as per health and safety regulations. Provided excellent customer service by handling patrons requirements and recommendations. Maintain digital and physical financial record. Review and file payroll documents.
General Manager
Water Burger Restaurant
05.2010 - 05.2016
- Responsible for restaurant inventory and supplying daily material., including office supplies and uniforms. Processed ACH, ATM and Debit card transactions. Reconcile financial books including payables and receivables records. Create welcoming environment for guests and ensured excellent service. Prepare bank deposits. Review and file payroll documents. Prepare and process monthly, quarterly and year end closings and reports.
General Manager
Taco Bueno
02.2008 - 05.2010
- Assess staffing needs and conduct performance reviews. Set, monitor, and achieve branch objectives in sales, service, quality, and appearance. Count and monitor cash and other receipts through strict cash handling and reconciliation procedures. Delivered business strategies and develop systems and procedures to improve operational quality and team efficiency. Controlled spending on overhead and equipment by devising and executing cost-management procedures.
Education
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Gross Bonnet Culinary Institute
Honolulu, HISkills
- Goal orientation
- Team leadership and coaching
- Strategic thinking
- Financial analysis
- Workflow planning
- Information systems management
- Microsoft Office proficiency
- Effective communication
- Time management
- Attention to detail
Timeline
Independent Driver
Self Employed
04.2019 - Current
Assistant Manager
El Pollo Loco
05.2016 - 04.2019
General Manager
Water Burger Restaurant
05.2010 - 05.2016
General Manager
Taco Bueno
02.2008 - 05.2010
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Gross Bonnet Culinary Institute
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