Highly skilled and seasoned eLearning Developer and Special Project Manager with over 15 years of experience in crafting effective educational programs and leading cross-functional technology projects.
Adept at leveraging cutting-edge instructional design methodologies and cloud technologies to deliver impactful training solutions. A mastery of effective teaching methodologies and tools to support customized, adaptable ILT, Virtual, and e-Learning content. Proven ability to manage complex initiatives, collaborating with stakeholders to drive project success and meet organizational goals. Holds advanced expertise in Learning Management Systems, SCORM/AICC/XAPI standards, and CRM integration. Demonstrated experience in working on projects aligned with NIST, ASTM, and IEEE standards, particularly in the fields of Industrial Wireless Communication Systems, robotics, and signal disruption.
eLearning Development - Employ skills and experience in eLearning training development, designing and implementing training programs for the laborers' Union (LiUNA), cloud technologies, learning management systems (LMS), and interactive courseware.
Planning and Development
Implementation
Evaluation & Feedback
Documentation and Reporting
Special Projects - Manage special interest projects for laborers' union in the construction industry, involving unique blend of technical acumen, industry knowledge, and communication skills.
eLearning Development - Returning as a contract consultant, apply eLearning Training Development expertise for designing and implementing of training programs. Employ executable knowledge in cloud technologies, learning management systems (LMS), and interactive courseware.
eLearning Course Re-Development
3-D Content Development
As Director - Spearheaded the technological vision of the company, ensuring alignment with business objectives and compliance with healthcare regulations. This role involved overseeing the development, implementation, and management of technology learning solutions in the domains of medical training, eLearning, and healthcare data management.
Strategic Planning: Led the technology team in the formulation and execution of a technology strategy aligning with company's business goals and compliance requirements (HIPAA, FDA, etc.).
Technology Management: Oversaw the selection, deployment, and maintenance of all software and hardware systems, including learning management systems (LMS), cloud infrastructure, and cybersecurity measures.
Innovation: Developed first prototype for Nurse Education eLearning program, endorsed by Adobe executives as ground-breaking authoring with adobe Captivate. Followed academic and industry standards, keeping abreast of emerging technologies in the medical and training fields, and assess their applicability to the company's portfolio.
Team Leadership: Led development of eLearning prototype for first ever, nursing education, evidence-based practice program, based by performance outcomes. Helped manage the technology team, fostering an environment that encouraged innovation and professional development.
Stakeholder Collaboration: Worked closely with other departments, such as Medical Affairs, Regulatory Compliance, and Business Development, to ensure technological solutions meet cross-functional needs. Executed on senior leadership's long-term and mid-term technology development goals.
Project Management: Created internal product development roadmaps. Oversaw 25 technology projects, ensuring timely delivery and optimal quality. Applied project management methodologies such as Agile or Waterfall where appropriate.
Compliance and Security: Ensure all technology initiatives comply with industry standards and regulations, including data protection and patient confidentiality.
Budget Management: Develop and manage the technology budget, ensuring cost-effectiveness and return on investment.
Reporting and Analytics: Provided regular updates to the executive team and stakeholders on the status, performance, and ROI of technology projects.
Vendor Management: Facilitated negotiations and contracts with technology vendors and consultants.
This role included instructional design support for college-accredited engineering programs and eLearning programs, HRIS training development, and the creative media team, providing support for corporate branding, including graphic design, photography, video and other digital asset management.
Human Resources and Special Projects
Training Developer and Creative Media
Technical Sales and Service – Provide technical support for sales, troubleshooting, manufacturer recalls, product installation and repair, etc.
Corporate Trainer – Provided remote and on-site classroom technical and sales training to national home center accounts, HVAC contractors and end-users. on all heating, cooling and related products.
Technical Writer – Technical writing for installation, maintenance and repair of HVAC equipment. Liaison for manufacturer technical issues, recalls etc.
Web Site Developer / Administrator – designed, published and maintained corporate web presence including product information, e-commerce, and technical support.
Branding and Packaging Design - Design and develop product packaging, point-of-sale literature, signage, web design and ecommerce.
HVAC Technician and Installer - Was responsible for installing, maintaining, and repairing heating, ventilation, air conditioning, and refrigeration systems for both residential and commercial clients. This role required a mix of technical skills, customer service abilities, and compliance with safety standards.
Key Responsibilities included:
Installation: Installed new HVAC and refrigeration systems, ensuring manufacturer specifications and local building codes.
Maintenance and Repair: Performed routine maintenance checks and timely repairs on HVAC systems to ensure optimal performance and longevity.
Diagnosis: Troubleshoot and identify issues in HVAC systems, providing efficient and effective solutions to ensure customer satisfaction.
Customer Service: Consult with customers to determine their specific needs and recommend appropriate HVAC solutions.
Safety Compliance: Adhere to all safety policies and procedures, ensuring that work environments are hazard-free.
Equipment Handling: Properly handle, transport, and store all equipment and materials.
Documentation: Complete all necessary paperwork, including service reports, timesheets, and invoices, maintaining meticulous records for both company and regulatory compliance.
Quality Assurance: Performed post-installation tests and inspections to guarantee quality of work and customer satisfaction.
Skills Upgrades: Stayed updated with latest HVAC technologies and regulations through continued education and professional development.
Team Collaboration: Worked closely with sales and customer service departments to ensure client needs are met and to resolve any issues.