Paul V. Keene
Westerville
Summary
Windows Server operations manager with extensive experience optimizing infrastructure and enhancing service reliability. Recognized for driving customer satisfaction through effective cross-functional collaboration and strategic automation initiatives, while leading high-performing technical teams to improve overall operational efficiency.
Overview
1
1
Certification
31
31
years of professional experience
Work History
VP, Sr. Manager Infrastructure Engineering
JP Morgan Chase
Columbus
01.2020 - Current
- Led team of systems engineers for firmwide Windows Server operations, enhancing platform stability through automation, monitoring, alerting, performance analysis, server build validation, access management, patching, and maintenance.
- Facilitated cross-functional teams to drive project deliverables and timelines.
- Collaborated with senior leadership to shape organizational vision and business strategy.
Windows System Engineer
JP Morgan Chase
Columbus
01.2009 - 01.2020
- Automated disaster recovery by implementing VMware Site Recovery Manager for virtual machines across a line of business.
- Planned, tested and supported high-availability infrastructures.
- Collaborated with cross-functional teams to enhance system functionality.
Windows Implementation Engineer
Information Control Corporation (JP Morgan Chase)
Columbus
01.2004 - 01.2009
- Led implementation activities for systems architecture, server builds, and capacity planning, ensuring comprehensive technical documentation.
- Enhanced project execution by collaborating with project managers on workflows and developing business solutions aligned with technical requirements.
- Delivered data center consolidation project, migrating applications between data centers while meeting timelines and budget constraints.
Lead NT Systems Engineer
Information Control Corporation (Sterling)
Columbus
01.2001 - 01.2004
- Directed design and implementation of Remote Access Service using Citrix MetaFrame XP and Citrix NFuse, enhancing secure remote access capabilities.
- Designed and implemented system architecture for diverse client projects.
- Eliminated server outages in Citrix environment through stabilization efforts addressing misconfiguration.
Windows Systems Engineer
Qwest Communications/Hewlett Packard
Lewis Center
01.2000 - 01.2001
- Managed Windows server configurations and updates for network stability.
- Ensured 24/7 web hosting reliability through proactive support of uptime and service continuity. Established Microsoft IIS 4 and IIS 5 configuration standards, enhancing security consistency across web hosting operations.
- Provided technical support to users and resolved system-related issues.
Lead NT Systems Engineer
Information Control Corporation (Borden Foods)
Columbus
01.1999 - 01.2000
- Enhanced software distribution process using email, file share, and logon script capabilities, reducing manual effort and improving client service. Tested and generated Y2K-compliant software distribution packages for servers, desktops, and laptops running Windows 95/NT to support enterprise readiness.
- Troubleshot technical issues for servers, networks, storage systems, and virtualization platforms, ensuring optimal performance of IT infrastructure components.
Lead NT Systems Engineer
Information Control Corporation (Lucent)
Columbus
01.1996 - 01.1999
- Migrated 400 clients from on-site email system to companywide email platform, reducing troubleshooting and support demand. Expanded infrastructure capacity by managing the implementation of 40 Microsoft NT WAN/LAN servers across multiple business units. Improved support delivery by leading server administration and desktop support teams.
- Troubleshot hardware and software issues for end-users remotely or onsite, delivering technical support that enhanced user satisfaction.
Education
M.B.A. -
Rutgers University
New Brunswick, NJB.S. -
Albright College
Reading, PASkills
- Windows server management
- High-availability systems
- Disaster recovery
- Automation implementation
- Performance analysis
- System architecture design
- Infrastructure optimization
- Cross-functional collaboration
- Team leadership
- Problem solving
- Change management
- Effective communication
Certification
- MSCS+I, CCNA, SCSA, SCMA, CCA, CAN
Timeline
VP, Sr. Manager Infrastructure Engineering
JP Morgan Chase
01.2020 - Current
Windows System Engineer
JP Morgan Chase
01.2009 - 01.2020
Windows Implementation Engineer
Information Control Corporation (JP Morgan Chase)
01.2004 - 01.2009
Lead NT Systems Engineer
Information Control Corporation (Sterling)
01.2001 - 01.2004
Windows Systems Engineer
Qwest Communications/Hewlett Packard
01.2000 - 01.2001
Lead NT Systems Engineer
Information Control Corporation (Borden Foods)
01.1999 - 01.2000
Lead NT Systems Engineer
Information Control Corporation (Lucent)
01.1996 - 01.1999
M.B.A. -
Rutgers University
B.S. -
Albright College