Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Paul Warner III

Stone Mountain,GA

Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

10
years of professional experience
1
Certificate

Work History

Chief Facilty Defense

Senior Customer Success Manager
01.2024 - Current

Job overview

  • Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
  • Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
  • Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
  • Enhanced customer satisfaction by implementing personalized success strategies for key accounts.

The Spot Geneis

Project Manager
11.2022 - 12.2023

Job overview

  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Moneypenny

Client Relationship Manager
08.2020 - 11.2022

Job overview

  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.

Tapworm Phone Repair

Customer Service Representative
08.2016 - 07.2020

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Singleton Service

Customer Care Representative
06.2014 - 07.2016

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

Lincoln Technical Institute
, Marietta, GA

Associate of Applied Science

Skills

  • Agile Metrics Tracking
  • Agile Coaching
  • Project Management
  • Sprint Planning

Certification


  • CSM - Certified ScrumMaster

Timeline

Senior Customer Success Manager

Chief Facilty Defense
01.2024 - Current

Project Manager

The Spot Geneis
11.2022 - 12.2023

Client Relationship Manager

Moneypenny
08.2020 - 11.2022

Customer Service Representative

Tapworm Phone Repair
08.2016 - 07.2020

Customer Care Representative

Singleton Service
06.2014 - 07.2016

Lincoln Technical Institute

Associate of Applied Science


  • CSM - Certified ScrumMaster
Paul Warner III