Hi, I’m
Paul Warner III
Stone Mountain,GA
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
10
years of professional experience
1
Certificate
Work History
Chief Facilty Defense
Senior Customer Success Manager
01.2024 - Current
Job overview
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
The Spot Geneis
Project Manager
11.2022 - 12.2023
Job overview
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Moneypenny
Client Relationship Manager
08.2020 - 11.2022
Job overview
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
Tapworm Phone Repair
Customer Service Representative
08.2016 - 07.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Singleton Service
Customer Care Representative
06.2014 - 07.2016
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Lincoln Technical Institute , Marietta, GA
Associate of Applied Science
Skills
- Agile Metrics Tracking
- Agile Coaching
- Project Management
- Sprint Planning
Certification
- CSM - Certified ScrumMaster
Timeline
Senior Customer Success Manager
Chief Facilty Defense
01.2024 - Current
Project Manager
The Spot Geneis
11.2022 - 12.2023
Client Relationship Manager
Moneypenny
08.2020 - 11.2022
Customer Service Representative
Tapworm Phone Repair
08.2016 - 07.2020
Customer Care Representative
Singleton Service
06.2014 - 07.2016
Lincoln Technical Institute
Associate of Applied Science
- CSM - Certified ScrumMaster
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