Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Paul Weir

Paul Weir

Chandler,AZ

Summary

Results-driven Sales Associate with expertise in customer relationship management, product knowledge, and persuasive communication. Proven ability to meet diverse client needs and drive sales success through active listening, problem-solving, and adaptability.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Builder Loan Specialist

US Bank Home Mortgage
Chander , AZ
03.2024 - Current
  • Educated customers on various aspects of mortgage financing options available.
  • Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
  • Processed new loan applications in accordance with established guidelines.
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
  • Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
  • Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
  • Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
  • Ensured compliance with all federal, state and local regulations related to mortgage lending.
  • Negotiated terms and conditions of loan agreements with borrowers.
  • Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
  • Complied applications and paperwork and double-checked for accuracy.
  • Developed and maintained relationships with local real estate agents.
  • Submitted applications to credit analysts.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.

Senior Loan Officer

Flagstar Bank, FSB
Chandler , AZ
01.2016 - 03.2024
  • Performed ongoing analysis of customer needs in order to develop tailored solutions that meet their objectives.
  • Ensured accuracy of all data entered into the bank's database system related to loan origination activities.
  • Responded promptly and accurately to inquiries from customers regarding their accounts and services offered by the bank.
  • Identified cross-sell opportunities with existing customers as well as prospects during client meetings.
  • Provided guidance to customers regarding loan products, eligibility requirements, application processes, documentation requirements.
  • Negotiated terms and conditions of loans with clients, including interest rates and repayment plans.
  • Developed relationships with prospective borrowers through cold-calling activities and referrals from other sources.
  • Maintained strong knowledge base of lending regulations, best practices and industry trends.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Tracked and managed new leads and followed up on referral business.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Identified valuable solutions for customers with credit problems.

Mortgage Banking Officer

BOK Financial
Phoenix, AZ
03.2019 - 06.2019
  • Assisted customers in selecting the best mortgage product that meets their needs.
  • Prepared loan packages to submit to underwriting department for approval.
  • Resolved customer issues in a timely manner while providing exceptional customer service throughout the transaction lifecycle.
  • Collaborated with other departments within the organization to ensure seamless operations.
  • Reviewed loan applications for accuracy and completeness, ensuring compliance with bank policies.
  • Maintained current knowledge of applicable state and federal regulations governing real estate lending practices.
  • Monitored industry developments related to mortgage banking regulations and guidelines.
  • Coordinated closings with attorneys, title companies and escrow agents.
  • Negotiated terms of loans with customers based on their financial capabilities.
  • Analyzed financial data such as income, assets and liabilities to determine borrower qualification status.
  • Verified customer information by ordering credit reports, appraisals, title searches and other documents as necessary.
  • Submitted applications to credit analysts.

Mortgage Loan Origination Officer

BBVA Compass Bank
Chandler, AZ
05.2007 - 10.2015
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Responded promptly to customer inquiries or complaints in a polite manner.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Led training and development programs to enhance team skills and performance.
  • Coordinated cross-departmental projects to achieve company objectives.
  • Managed team of professionals to ensure operational efficiency and effectiveness.
  • Enforced compliance with regulatory standards and company policies.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.

Mortgage Loan Origination Officer

Prestige Capital Funding
Cherry Creek, CO
05.2002 - 05.2007
  • Responded promptly to customer inquiries or complaints in a polite manner.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Managed team of professionals to ensure operational efficiency and effectiveness.
  • Enforced compliance with regulatory standards and company policies.
  • Ensured the security and confidentiality of sensitive information.
  • Identified needs of customers promptly and efficiently.
  • Worked closely with human resources to support employee management and organizational planning.
  • Implemented strategies to take advantage of new opportunities.

Branch Manager

Ameriquest Mortgage
Northglenn, CO
09.1997 - 05.2002
  • Started as a loan origination officer, handling tasks such as cold calling, client meetings, and document collection to seek approvals.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Organized professional development programs for employees at all levels of the organization.
  • Resolved escalated customer complaints in a timely manner.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Assisted other branches when needed during peak periods or special projects.
  • Conducted regular performance reviews for all employees in the branch.
  • Managed staff scheduling, hiring and training processes.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Education

High School Diploma -

Douglas County High School
Castle Rock, CO
05-1992

Political Science

Mesa State Community College
Grand Junction, CO

Skills

  • Document Preparation
  • Maintains confidentiality
  • Verifying data accuracy
  • Word Processing
  • Pleasant demeanor
  • Customer Service-Oriented
  • Customer Relationship Management
  • Strong Problem Solver
  • Sales Development
  • Upselling
  • Product Sales
  • Customer Service
  • Sales Strategies
  • Negotiation Tactics
  • Relationship selling
  • Sales expertise

Affiliations

  • I enjoy all aspects of sports and competition. Spending time with my wife Xenia and my son and daughter. My son Paul is finishing his teaching degree at Arizona State University and my daughter Katie is currently enrolled in University of Northern Arizona.

Accomplishments

  • Through hard work and dedication I was in the top 10% of sales in every organization I have worked for.

Certification

  • I have maintained my Nationwide Multistate Licensing System #595164 since the inception of the program in 12/19/20211

Languages

English
Professional

References

References available upon request.

Timeline

Builder Loan Specialist

US Bank Home Mortgage
03.2024 - Current

Mortgage Banking Officer

BOK Financial
03.2019 - 06.2019

Senior Loan Officer

Flagstar Bank, FSB
01.2016 - 03.2024

Mortgage Loan Origination Officer

BBVA Compass Bank
05.2007 - 10.2015

Mortgage Loan Origination Officer

Prestige Capital Funding
05.2002 - 05.2007

Branch Manager

Ameriquest Mortgage
09.1997 - 05.2002

High School Diploma -

Douglas County High School

Political Science

Mesa State Community College

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Paul Weir