Paul White
South Weber,UT
Summary
Adept Senior Technical Engineer with a proven track record at multiple major IT Industry companies including Broadcom, VMware, and Dell EMC. Specializing in PostgreSQL and Linux shell scripting. Excelled in high-stakes troubleshooting, enhancing database performance, and mentoring technical staff. Demonstrates exceptional problem-solving abilities and a commitment to improving enterprise application efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Technical Engineer / Subject Matter Expert
Broadcom Software
01.2024 - Current
- Provided high severity, high urgency support to data center administrators for Postgres, MySQL, and ArangoDB application back ends, for multiple multi-host enterprise class applications. Provided troubleshooting for configuration, retention policy tasks, data migration, upgrades, performance enhancement, crash recovery, data footprint management, connectivity troubleshooting, deduplication, pgpsql stored procedures, triggers, heat mapping, data replication, general table analysis, and assistance with complex SQL queries.
- General troubleshooting of multiple enterprise class, multi-host applications utilized for network monitoring, network configuration and compliance, and general data center hardware reporting. Tasks include troubleshooting of Tomcat, Apache Server, and Kubernetes deployments. Performed Linux command line, Perl, and Python scripting with extensive use of Regular Expressions.
- Provided training to other technical staff as an experienced Linux command line user and SQL proficient. Additionally acted as subject matter expert for a network configuration and compliance application for all western hemisphere staff, including production of documentation and knowledge base articles.
Senior Technical Support Engineer
VMware
03.2017 - 01.2024
- Provided high severity, high urgency support to data center administrators for Postgres and MySQL reliant, multi-host, enterprise class applications. Primary troubleshooting for database back ends and and other application hosts. Duties include providing assistance with, retention policies, database migration, database and application upgrades, performance enhancement, crash recovery, deduplication, storage recommendations, and connectivity. troubleshooting. Extensive use of pgpsql stored procedures, triggers, and SQL.
- Troubleshooting of three enterprise class, multi-host applications to provide network monitoring, configuration, compliance, and data center hardware reporting. Troubleshooting of Tomcat and Apache Server, including deployment and troubleshooting of external and internal self-signed and external CA signed SSL certificates, Linux command line, Perl, and Python scripting with extensive use of Regular Expressions and SNMP tools.
- Provided training to other technical staff as subject matter expert for a network configuration and compliance application, including production of internal training videos, documentation, and knowledge base articles.
- Provided overflow support for vCenter and ESXi customers to deploy urgent security patches and other general first tier support for those platforms.
Technical Support Engineer
Dell EMC
10.2012 - 03.2017
- Provided support to data center and network administrators for two enterprise class, multi-host datacenter and network configuration centric applications reliant on Postgres and MySQL databases, including extensive assistance with database problem solving, troubleshooting, and management.
- Worked extensively with knowledge management tools to publish technical articles visible to external and internal end users and other support engineers.
- Worked extensively with programming teams to identify and correct software bugs in production and non-production environments, including scripts to test synchronization between common data points across multiple databases.
Education
Bachelor of Arts - Information Technology
University of Phoenix
Tempe, AZ05.2005
Skills
PostgreSQL (extensive)
MySQL
Linux Scripting
Perl Scripting
SSL
Log Analysis
Connectivity Troubleshooting
Enterprise Application Troubleshooting
Light Java and Python scripting
Certification
Information Storage Management (Dell EMC)
Languages
Spanish
Limited Working
Timeline
Senior Technical Engineer / Subject Matter Expert
Broadcom Software
01.2024 - Current
Senior Technical Support Engineer
VMware
03.2017 - 01.2024
Technical Support Engineer
Dell EMC
10.2012 - 03.2017
Bachelor of Arts - Information Technology
University of Phoenix
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