Paul White
Union
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
MycoWorks
10.2023 - Current
- Delivered tier 1 and 2 technical support to address end-user hardware and software issues promptly.
- Updated IT documentation to maintain accuracy in processes and procedures.
- Oversaw vendor partnerships to guarantee project deadlines were met.
- Managed corporate tools including Google Suite, Slack, Zoom, and Office365.
- Delivered comprehensive cybersecurity awareness programs using KnowBe4 tools.
- Facilitated onboarding of new users by provisioning necessary hardware, software, and licenses.
- Facilitated skill development by guiding teams in the use of MS Project, Verkada, and Keeper.
Public Safety IT Technician
City of Lancaster
01.2023 - 10.2023
- Ensured uninterrupted performance of communication systems for emergency personnel.
- Facilitated the incorporation of innovative communication technology solutions within public safety environment.
- Maintained on-premises public safety software like New World efficiently.
- Managed and maintained stock levels efficiently.
- Executed IT tasks and projects through cross-department collaboration.
Security Forces Journeyman
United States Air Force
11.2017 - 11.2021
- Coordinated security measures and responses with law enforcement agencies during high-profile events.
- Enhanced situational awareness through regular drills tailored to various emergency situations.
- Maintained detailed records for senior leadership review on security matters.
Education
Bachelors of Science - Information Technology
American Military University
Charlestown, West VirginiaAssociates of Science - Computer Technology
American Military University
Charlestown, West Virginia04.2023
Skills
- Vendor relations
- Identity and Access Management
- Inventory management
- Security Awareness Training
Timeline
IT Support Specialist
MycoWorks
10.2023 - Current
Public Safety IT Technician
City of Lancaster
01.2023 - 10.2023
Security Forces Journeyman
United States Air Force
11.2017 - 11.2021
Associates of Science - Computer Technology
American Military University
Bachelors of Science - Information Technology
American Military University
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