Paul Williams
Alajuela
Summary
Strategic operations leader with military and senior management experience. Expertise in leading large teams, managing complex operations, and fostering strong client relationships. Skilled in driving results in multinational environments while promoting inclusive workplace cultures and developing high-performing teams through continuous improvement and stakeholder engagement.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Lance Bombadier LBDR
British Armed Forces
03.2019 - 08.2026
- Led and supervised teams of 4-6 personnel in operational and high-pressure environments, ensuring mission readiness and successful execution of tasks.
- Commanded transport convoys, including the movement of hazardous and flammable materials, ensuring safe and compliant transport operations.
- Coordinated aircraft refueling operations, ensuring strict adherence to safety procedures and regulatory compliance.
- Managed setup, operation, inspection, and dismantling of airfield and ground support equipment, ensuring operational readiness and compliance.
- Conducted equipment testing, maintenance checks, and quality control inspections to ensure serviceability and compliance with operational standards.
- Delivered training and mentoring for junior personnel, enhancing team capability and effectiveness in operational tasks.
- Managed personnel welfare matters, grievance resolution, disciplinary procedures, and enforcement of organizational standards.
- Held signature authority for legal documentation, service records, and maintenance logs, ensuring accuracy, accountability, and regulatory compliance.
- Performed Battery Orderly Non-Commissioned Officer (BONCO) duties, supporting unit administration, personnel management, and daily operations.
- Supported logistics and supply chain activities, including inventory control, receipt and issue of equipment and stores, and management of surplus assets.
- Assisted in the day-to-day operation of the G4 logistics department and supported training activities across the unit.
- Operated military IT systems and databases to manage personnel, logistics, and operational information.
- Maintained operational vehicles in accordance with Ministry of Defence standards and service requirements.
- Participated in leadership development, adventure training, and resilience-building activities to enhance decision-making and team leadership capabilities.
Site Manager (Direct line managed 135 employees ac
Mitie Manufactoring, Amazon Daventry DC
12.2017 - 03.2019
- Managed the day-to-day operations of site activities, ensuring services were delivered efficiently and in line with contractual requirements.
- Coordinated and scheduled all deliveries, collections, and logistics activities, maintaining high levels of operational performance and on-time service delivery.
- Monitored and achieved key performance indicators (KPIs), ensuring compliance with client contracts and service-level agreements.
- Conducted operational audits weekly, monthly, and quarterly to identify improvement opportunities and ensure regulatory compliance.
- Updated risk assessments and implemented corrective actions to maintain a safe working environment.
- Delivered training on safety procedures, Material Safety Data Sheets (MSDS), company policies, and risk management to enhance staff preparedness.
- Led recruitment activities, workforce planning, and staffing allocation to ensure contractual staffing levels were maintained.
- Conducted contractor onboarding and inductions, ensuring compliance with site standards and safety requirements.
- Managed employee relations matters, including grievance handling, investigations, and resolution of workplace issues.
- Supported business development activities through bid preparation and securing third-party service contracts.
- Built and maintained strong client relationships, acting as the primary point of contact for operational matters.
- Investigated and resolved client complaints, audit findings, and service issues to maintain customer satisfaction.
- Conducted employee performance reviews, annual appraisals, and development planning to improve team performance and engagement.
Site Supervisor
Mitie Manufactoring, Amazon Daventry DC
10.2014 - 12.2017
- Led and line managed a team of up to 60 employees, providing guidance, support, and performance management.
- Managed day-to-day site operations, ensuring service delivery aligned with contractual and operational standards.
- Maintained staffing levels to meet contractual obligations, ensuring effective workforce coverage and maximizing productivity.
- Ensured full compliance with Health, Safety, and Environmental (HSE) policies, promoting a safe and compliant workplace.
- Delivered employee coaching, training, and performance improvement initiatives to enhance team effectiveness.
- Produced KPI reports, operational metrics, and weekly audit reports to monitor performance and support continuous improvement initiatives.
- Compiled and analyzed variance reports to identify trends, monitor costs, and support operational decision-making.
Education
Apprenticeship - Level 2 Cert Ground Aviation
Institution For Technical Apprenticeship
Level 1 & 2 ILM In Leadership Management -
Institution For Technical Apprenticeship
Bachelor - GCES - English/Maths
Maritzburg College MCS
Skills
- Aviation Operations
- Aircraft Inspection & Pre-Flight Testing
- Airfield Communications
- Operations Management
- Health, Safety & Environmental Compliance
- Risk Assessments
- COSHH & MSDS
- KPI Reporting & Data Analysis
- Quality Assurance
- Inventory & Stock Control
- Logistics Coordination
- Contract Management
- Recruitment & Workforce Planning
- Employee Relations & Grievance Handling
- Training & Coaching
- Leadership and Team Management
- Legal Documentation
- Data Protection
- Payroll Administration
- Public Speaking
- Advanced Off-Road Driving
Certification
- ACRO
- NATO SECRET
- Advanced Security Vetting
Timeline
Lance Bombadier LBDR
British Armed Forces
03.2019 - 08.2026
Site Manager (Direct line managed 135 employees ac
Mitie Manufactoring, Amazon Daventry DC
12.2017 - 03.2019
Site Supervisor
Mitie Manufactoring, Amazon Daventry DC
10.2014 - 12.2017
Apprenticeship - Level 2 Cert Ground Aviation
Institution For Technical Apprenticeship
Level 1 & 2 ILM In Leadership Management -
Institution For Technical Apprenticeship
Bachelor - GCES - English/Maths
Maritzburg College MCS