Paul Wilson
Sicklerville,NJ
Summary
Highly-motivated, goal oriented and experienced team leader with a successful background in banking. Efficient at meeting targets and achieving high customer service satisfaction by successfully balancing customer needs with company demands and requirements. Excels at building and maintaining strong business relationships. Skilled in time management, decision making, organization and communication as well as excellent computer competencies. Driven to enhance career and personal development through continued learnings and networking.
Overview
11
11
years of professional experience
Work History
Governance & Control Analyst
TD Bank
06.2024 - Current
- I provide business governance and control related process, research, evaluation, operations, testing, reporting, and analytical support for various departments within the bank
- Developed and executed test plans, test cases, and test scripts to identify defects and verify functionality
- Demonstrated strong analytical skills by identifying patterns/trends in test results
- Conducted risk assessments on projects to identify potential areas of concern that may impact product quality or delivery timelines
Deposit Operations Team Lead
TD Bank
05.2022 - 06.2024
- I am responsible for the day to day guidance of my team in the levy department
- I act as an experienced resource for the team
- Supervision usually included day to day workload coordination, resolution of complex procedural problems and operation process
- Assist in monitoring progress toward team goals and modifies workload to ensure completion of objectives
- Schedules and assigns workload of supervised team
- Monitored team performance and provided regular feedback to drive continuous improvement
- Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities
- Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles
Levy Processor II
TD Bank
02.2022 - 05.2022
- Process department levies
- Ensure all processed levies follow regulatory requirements to avoid fines assessed to the company
- Maintain customer files of all parties serving levies
Payment Operations Specialist
TD Bank
08.2017 - 02.2022
- I am primarily responsible for assisting the Payment Operations team in all activities involving the support of the Payment Operations products
- The primary focus will be on reconcilements, data entry, daily operations support, transaction processing, and maintaining Customer files
- High volume transaction processing, assisting customer inquiries in case of errors or questions
- Implementing new business technology, working alongside implementation team to ensure technology works well with team skillset
- Data Entry, analyzation, error resolution
- Using Mail Matrix System technologies, maintaining business hardware
Banking Specialist I
TD Bank
08.2016 - 08.2017
- Identify customer needs and suggest appropriate bank products & services
- Utilize business equipment, multi-line phones, filing systems, and systems related to electronic wire services
- Assist customers over the phone with problems or questions regarding their bank account
- Meet daily, monthly, and quarterly goals
- Including sales, and various other metrics
- Process electronic, business and mobile banking transactions
- Open and close accounts, perform maintenance on accounts
Event Coordinator/Field Scout Internship
Perfect Game
05.2016 - 07.2016
- Gather all of the rosters for upcoming tournaments, collect payments, scout potential young stars, manage all game day operations
- Executed seven Perfect Game baseball tournaments for ages 14-17
- Oversaw as Head Scout for over 85 Games
- Responsible for the set up and preparation of the field
Teller I
TD Bank
07.2015 - 05.2016
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
- Assisted clients with various questions and concerns related to their accounts and bank products
- Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages
Sales Associate
Home Depot
03.2015 - 07.2015
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Achieving established goals
- Performed daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
- Lead team by providing crucial business training in self-reliance, spirit to succeed and vital ability to successfully communicate with people from all socio-economic backgrounds
Sales Associate
Modells Sporting goods
07.2014 - 01.2015
- Worked in all departments of the store and guided customers to equipment and accessories they need
- Multi-tasked between assignments, computer screens, and computer applications to complete
- Trained new employees on basic customer service techniques and procedures
- Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items
Education
BS - Business Management
Stockton University
Township of Galloway, NJSkills
- Strong customer service skills and problem-solving abilities
- Ability to work within a team or independently depending on business needs
- Ability to balance workflows while meeting strict deadlines
- Managing different skillsets and creating plans to utilize each persons strength to aid the team in the most efficient way possible
- Excellent communication skills, detail oriented, organized, and dependable
Accomplishments
- 2023 Quarterly WOW Star Winner
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Governance & Control Analyst
TD Bank
06.2024 - Current
Deposit Operations Team Lead
TD Bank
05.2022 - 06.2024
Levy Processor II
TD Bank
02.2022 - 05.2022
Payment Operations Specialist
TD Bank
08.2017 - 02.2022
Banking Specialist I
TD Bank
08.2016 - 08.2017
Event Coordinator/Field Scout Internship
Perfect Game
05.2016 - 07.2016
Teller I
TD Bank
07.2015 - 05.2016
Sales Associate
Home Depot
03.2015 - 07.2015
Sales Associate
Modells Sporting goods
07.2014 - 01.2015
BS - Business Management
Stockton University
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