Summary
Overview
Work History
Education
Skills
References
Prior Experience
Affiliations
References
Timeline
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PAUL W. NORMAN

Saint Cloud

Summary

Proactive Customer Care Representative with proven track record of providing exceptional service and resolving issues efficiently. Forward-thinking and assertive, consistently exceeding customer expectations through articulate communication and strong commitment to achievement. Adept at fostering positive relationships and creating memorable experiences for clients. Ambitious and optimistic, driven to stand out and excel in all interactions.

Overview

27
27
years of professional experience

Work History

Principal Director

ULTIMATE WEBSITE SOLUTIONS, LLC.
Saint Cloud
01.2015 - 04.2025
  • Company Overview: Owner of a multi-faceted boutique Internet marketing/website design firm based in Chicago, IL and Saint Cloud, FL
  • Create and execute all marketing-sales of website design and technical development and Internet marketing solutions
  • Planned and created website designs using Adobe, Adobe Photoshop, InDesign, Premier Pro, and Illustrator.
  • Integrated emerging, new website design software solutions primarily through Adobe Systems upgrading client websites and Internet marketing strategies year over year.
  • Effective follow-up client services and technical support resulted in client retention and new client referrals of 65%.
  • Owner of a multi-faceted boutique Internet marketing/website design firm based in Chicago, IL and Saint Cloud, FL
  • Established positive relationships with external stakeholders, customers, vendors and partners.
  • Assessed customer service standards on an ongoing basis to ensure quality services were delivered consistently.
  • Led strategic planning initiatives to align organizational goals with operational capabilities.

Manager, B2B Sales, Sales Floor Operations

COMP USA
Chicago
09.2004 - 10.2009
  • Developed and implemented strategic plans to enhance operational performance.
  • Led cross-functional teams to improve process efficiency and collaboration.
  • Facilitated training sessions to enhance employee skills and knowledge retention.
  • Analyzed market trends to inform decision-making and strategic initiatives.
  • Coordinated communication between teams to streamline project workflows and updates.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Oversaw daily operations, maintaining efficiency and quality standards.

General Store Manager

Radio Shack Corporation
Niles
01.2000 - 09.2004
  • Managed daily operations of retail store to ensure smooth functioning.
  • Trained and supervised staff to enhance customer service skills.
  • Implemented merchandising strategies to optimize product displays and sales.
  • Monitored inventory levels to maintain stock availability and minimize shrinkage.
  • Assisted customers with product selection and technical inquiries effectively.
  • Ensured compliance with company policies and safety standards consistently.
  • Collaborated with corporate team on promotional campaigns and initiatives.
  • Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
  • Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
  • Developed and managed annual budget for the store.
  • Resolved customer complaints promptly and professionally.

Midwest Manager, Experienced Hire Recruiting, Assurance and Business Advisory Services (ABAS)

PRICEWATERHOUSECOOPERS, (PwC), LLP.
Chicago
07.1998 - 12.2000
  • Company Overview: Managed all sourcing research, recruiting, interviewing, and hiring of experienced Information Technology audit (assurance) and healthcare professionals (Associates through Senior Managers) for the firm's Midwest region covering five states managing a $1MM budget
  • Met hiring goals of fifteen hires for 4thQ fiscal 2000 and 1stQ fiscal 2001 for Chicago office and Midwest region
  • Successfully filled key positions for PwC's five state Midwest region and five Lines of Business by efficient, cost-effective use of Internet sourcing, referrals, and use of external candidate sourcing research
  • Successfully recruited and hired Recruiting Coordinator to assist with maintaining all processes and procedures involving Human Resources and firm policy hiring standards
  • Communicated plans and actions to meet departmental goals.
  • Managed all sourcing research, recruiting, interviewing, and hiring of experienced Information Technology audit (assurance) and healthcare professionals (Associates through Senior Managers) for the firm's Midwest region covering five states managing a $1MM budget

Education

Bachelor of Arts - Mass Communications/Journalism

THE UNIVERSITY OF IOWA
Iowa City, IA, US
06.1982

Some College (No Degree) - Public Administration, Broadcast Journalism, Film

Northwestern University
Evanston, IL

Skills

  • Strategic development and planning
  • Website design and development
  • Internet marketing and e-commerce
  • Customer relationship management
  • Problem solving and analysis
  • Organizational development
  • Effective communication skills
  • Technical support expertise

References

References available upon request

Prior Experience

  • SEARLE PHARMACEUTICALS (MONSANTO), Skokie, IL, Lead Manager, Strategic Healthcare Staffing
  • KPMG PEAT MARWICK, LLP., Chicago, IL, Associate, Midwest Recruiting-IT consulting
  • AMERICAN EXPRESS FINANCIAL SERVICES, Chicago, IL, Manager, Midwest Financial Services Executive Recruiting

Affiliations

  • Professional Close-up magician. Member of the Society of American Magicians, International Brotherhood of Magicians, Academy of Magical Arts, The Magic Castle, Hollywood, CA.
  • PC technical development. Have built numerous custom PC's for clients and friends for the past 15 years.
  • Enjoy Swimming, ice hockey, writing, photography and video editing.

References

References available upon request.

Timeline

Principal Director

ULTIMATE WEBSITE SOLUTIONS, LLC.
01.2015 - 04.2025

Manager, B2B Sales, Sales Floor Operations

COMP USA
09.2004 - 10.2009

General Store Manager

Radio Shack Corporation
01.2000 - 09.2004

Midwest Manager, Experienced Hire Recruiting, Assurance and Business Advisory Services (ABAS)

PRICEWATERHOUSECOOPERS, (PwC), LLP.
07.1998 - 12.2000

Bachelor of Arts - Mass Communications/Journalism

THE UNIVERSITY OF IOWA

Some College (No Degree) - Public Administration, Broadcast Journalism, Film

Northwestern University

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