Summary
Overview
Work History
Education
Skills
Timeline
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Paul Wojnicki

WOODSTOCK,IL

Summary

I have had the experience of working both sided of the aisle , Service and Sales. Its allowed me to understand how important it is to work as a team. I can find the processes to achieve best customer satisfaction, and ways to monitor it and devlop ways to improve.

Overview

33
33
years of professional experience

Work History

Service Director

Brite-O-Matic Mfgt
04.1996 - Current
  • Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
  • Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
  • Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
  • Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
  • Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
  • Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
  • Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Regional Manager

Brite-O-Matic Mfgt
03.1991 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Developed vendor network of contacts to drive down costs and increase revenues.
  • Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.

Education

High School Diploma -

McHenry County College
Crystal Lake, IL

Skills

  • Team Leadership
  • Training and mentoring
  • Operations Management
  • Strategic Planning
  • Sales Support
  • Staff Development

Timeline

Service Director

Brite-O-Matic Mfgt
04.1996 - Current

Regional Manager

Brite-O-Matic Mfgt
03.1991 - Current

High School Diploma -

McHenry County College

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Paul Wojnicki