ROBERT BRATCHER
Amarillo,TX
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
5
5
years of professional experience
Work History
Office Administrator
People Ready Staffing
08.2022 - 01.2024
- Maintain open and ongoing communication with 50+ clients to assess needs and expectations, resulting in a 95% client satisfaction rate
- Appraised and forecasted financial conditions, identifying strategies to achieve quarterly goals and objectives, leading to a 15% increase in revenue
- Prospected and identified new business opportunities, cultivating relationships with key contacts to promote product lines and solutions, resulting in a 30% increase in sales.
Director of Community Outreach
Nova Medical Centers
09.2019 - 03.2022
- Maintain accurate records of daily, weekly, monthly, and quarterly admissions figures for the assigned territory, ensuring 100% compliance with regulatory requirements and internal reporting standards
- Collaborated effectively with Admissions and Marketing Departments to create and execute a comprehensive marketing plan, resulting in a 30% increase in leads and inquiries
- Successfully achieved quarterly admission goals by implementing targeted outreach strategies, resulting in a 15% increase in patient admissions.
Client Service Delivery Manager
Sewell BMW Permain Basin
02.2021 - 09.2021
- Conducted analysis of lost opportunities, identifying key areas for improvement in delivery processes, leading to a 15% reduction in order fulfillment time
- Cultivated a team environment focused on collaboration and support, resulting in a 25% decrease in employee turnover and a 15% increase in employee satisfaction
- Fostered a collaborative team environment, promoting engagement and high performance, resulting in a 30% increase in team productivity
Account Manager
Hearst Corporation
06.2020 - 01.2021
- Prepared and delivered compelling sales presentations and proposals for 50+ clients, effectively explaining product specifications and applications, resulting in a 20% increase in sales
- Drove sales by meeting with 50+ clients using a strategic and organized approach, achieving a 10% increase in sales revenue
- Collaborated with key decision-makers to identify 10+ sales opportunities and develop innovative strategies, leading to a 15% increase in market share
- Managed CRM database to collect and organize sales data and customer information, improving data accuracy by 20% and enhancing customer relationship management.
Director of Business Development
Signaturecare Emergency Center
07.2019 - 05.2020
- Conducted educational in-services and opportunities for community members and healthcare providers within the designated territory, resulting in a 20% increase in awareness of healthcare services
- Cultivated positive referral relationships and provided education on appropriate referrals through proactive meetings, leading to a 15% growth in referral volume within six months
- Identified and created opportunities for conducting in-service presentations across various healthcare settings, including physician offices, hospitals, nursing homes, and assisted living facilities, resulting in a 25% expansion of market reach
- Exceeded Key Performance Indicators (KPIs) by conducting a minimum of 10 face-to-face contacts with impactful referral sources daily, achieving a 30% increase in referral conversions and revenue generation.
Education
Master of Science - Health Administration
Texas Tech University Health Science Center
Bachelor of Science - Marketing
University of Texas Permian
Skills
- Strategic Planning
- Operations Management
- Financial Management
- Quality Improvement
- EHR Management
- Healthcare Analytics
- Conflict Resolution
- Risk Assessment
- Leadership
- Patient Experience
- Marketing Strategies
- Community Engagement
Timeline
Office Administrator
People Ready Staffing
08.2022 - 01.2024
Client Service Delivery Manager
Sewell BMW Permain Basin
02.2021 - 09.2021
Account Manager
Hearst Corporation
06.2020 - 01.2021
Director of Community Outreach
Nova Medical Centers
09.2019 - 03.2022
Director of Business Development
Signaturecare Emergency Center
07.2019 - 05.2020
Bachelor of Science - Marketing
University of Texas Permian
Master of Science - Health Administration
Texas Tech University Health Science Center
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