Paul Yager
Lebanon, OH,OH
Summary
Management professional experienced in leading and motivating teams. Brings skills in scheduling, knowledge of employment law, and strengths in building relationships with staff. Looking to put my knowledge and abilities to good use in a growth-oriented position focused on improving operations for changing needs. Experienced professional focused on meeting or exceeding objectives seeking Director of Operations / Regional Vice President position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities, and clear, direct communication style.
Overview
29
29
years of professional experience
Work History
Area Coach
Taco Bell (Cantina Hospitality)
12.2022 - 05.2024
- Led project teams in creating, maintaining, planning and revising training materials for targeted employee education and professional development.
- Assessed training needs through surveys, employee interviews and consultations with managers and instructors, supporting rigorous professional development goals and enhancing team productivity.
- Selected specific training materials after careful consideration of close competitors, balancing budget and educational goals.
- Monitored day-to-day activities of 5 company restaurants and 160 employees, noting areas needing improvement and implementing plans for rectification.
- Appropriately allocated resources, budgets, inventories, training support and team-building materials to increase overall productivity.
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving 4.2 Star rating.
- Identified workers with specific skill sets to recommend for promotions or raise, increasing internal hiring by 30%. Market was 64% staffed upon taking over, now it is 95% staffed.
- Built positive and productive relationships with store and field leadership.
- Supervised five locations to enforce high-quality standards of operation.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Tracked hours and inventory usage, and prepared associated reports.
General Manager
Taco Bell (Cantina Hospitality)
08.2022 - 12.2022
- Managed restaurant operations, training, schedules and customer satisfaction.
- Developed and maintained relationships with customers and employees.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies, brand standards and employee loyalty.
- Enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Successful deployment of Zenput tablet in restaurant operations at 033769.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
CEO
MacGyver's WiFi Solutions & Handyman Services
08.2019 - 08.2022
- Built company from nothing but idea based off personal skills.
- Designed all branding materials and logo.
- Increased company revenue from 0 to $800,000 in second full year through aggressive new market strategies and superior workmanship.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels
Premise Technician
AT&T Inc
10.2015 - 08.2018
- IEFS High Performer recipient consecutive 7 months, 5 of which is Gold Status
- Numerous documented customer praise for professionalism and efficiency
- Providing professional installation and service of all AT&T digital products including DirecTV systems
- Obtained completely satisfied customer experience
- Field mentoring of technicians in DirecTV system
- Installation and repairs of all AT&T digital products in customer's home
- Proficient experience using AIM meter, JDSU, WFE, I Pad, I Phone, Android, MS
- Office and computers.
Elite Technician
Goodman Networks
08.2010 - 10.2015
- Providing professional installation and service of all DirecTV systems
- Obtained completely satisfied customer experience
- Field training of new technicians
- Installation, upgrades and service including 18”, 18”x20”, Ka/Ku Dishes, SWiM and
- MRV
- Experience using Birddog, AIM meter and DirecTV wireless portal
- Exede, Wildblue, and Hughes Net certified
- Travel to other markets as needed when help is needed
- Areas include New
- Jersey, New York, Pennsylvania, Vermont, Oklahoma, Arkansas and Louisiana markets.
District Manager
Burger King (Liberty Restaurant Group)
09.2011 - 10.2012
- Supervised 5 Restaurants with over 200 employees and 26 managers.
- Total volume of 5.31 million dollars in net sales Increased gross food profit by .75% in district.
- Increased sales by 5.1% in district Increased customer count 6.31% in district
- Lead for “Game Changer” for Missouri and Illinois 25 locations.
- Lead new restaurant take overs from other franchisees.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Held weekly meetings with General Managers to identify techniques to overcome sales obstacles.
- Modeled best practices for sales and customer service.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Improved operational standards, personnel moves, and merchandising strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built positive and productive relationships with store and field leadership.
- Game Changer” was implementation of all new procedures and equipment in each restaurant with additions of fresh made salads, smoothies, frappe, fresh cooked eggs and bacon
- Set new weekly sales records
- Extensive P & L and budget planning
- Hired and developed general, assistant managers and crew as needed
- Increased scored Burger King SPO visits in all restaurants Improved Guest Trac scores from C's to 2 - B's and 3 - A's in all restaurants Over seen all operations of each restaurant
- Extensive knowledge of Digital Menu Boards, OCU Screens, Kitchen Minder, Radiant POS, and MS Office Suite
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
General Manager
Burger King (Liberty Restaurant Group)
09.2009 - 05.2010
- Managed a 4.3 million a year restaurant.
- Achieved record sales in 3 consecutive months
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Area Supervisor
Cottage Inn Pizza (Project Spartan Pizza Company)
07.2002 - 07.2009
- Overall operations of company Supervised six locations with 4.5 million in sales Opened two new locations, 1.2 million in sales and 1 million in sales
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Marketing and sales building activities
- Training and implementation of franchise and company new Standard Operation
- Procedures of products & new product roll out
- Assisted with operation in other five locations when needed by ownership
- Maintenance, new construction, and special projects Hiring, discipline, and termination of management staff
- Payroll, Human Resources, Accounting, P-&-L's, Inventory, and Account Receivables
- IT support for all computer hardware and software in company
- Tracked hours and inventory usage, and prepared associated reports.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
General Manager
Burger King (King Venture)
08.2000 - 07.2002
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Covered District Manager area while out on medical leave for 8 months.
- People choice award 2001 (Selected by all General Managers in market)
- Service Excellence program trainer
- Training Restaurant Certification
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
General Manager
Hungry Howie's Pizza (Wilson Pizza Company)
06.1995 - 08.2000
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Technology - Technology Education
T University
Detroit, MI2015
Bachelor of Science - Information Technology
South University
Online2010
Associate of Applied Science - Criminal Justice and Business
Lansing Community Collage
Lansing, MI2001
Skills
- Diagnosis and Troubleshooting
- Work Planning and Prioritization
- Routine Inspections
- Attention to Detail
- Preventative Maintenance
- Customer Service
- Verbal and Written Communication
- Multitasking and Organization
- Health and Safety Regulations
- Corrective Actions
- Documentation
- Creative Solutions
- Issue Analysis
- Performance improvement
- Recruitment
- Operations management
- Coaching and mentoring
- Employee scheduling
- Consistently meet goals
- Relationship building
Timeline
Area Coach
Taco Bell (Cantina Hospitality)
12.2022 - 05.2024
General Manager
Taco Bell (Cantina Hospitality)
08.2022 - 12.2022
CEO
MacGyver's WiFi Solutions & Handyman Services
08.2019 - 08.2022
Premise Technician
AT&T Inc
10.2015 - 08.2018
District Manager
Burger King (Liberty Restaurant Group)
09.2011 - 10.2012
Elite Technician
Goodman Networks
08.2010 - 10.2015
General Manager
Burger King (Liberty Restaurant Group)
09.2009 - 05.2010
Area Supervisor
Cottage Inn Pizza (Project Spartan Pizza Company)
07.2002 - 07.2009
General Manager
Burger King (King Venture)
08.2000 - 07.2002
General Manager
Hungry Howie's Pizza (Wilson Pizza Company)
06.1995 - 08.2000
Technology - Technology Education
T University
Bachelor of Science - Information Technology
South University
Associate of Applied Science - Criminal Justice and Business
Lansing Community Collage
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