Paul Yang
Port St. Lucie,FL
Summary
Senior Implementation Consultant with 10+ years of experience in SaaS, fintech, and the restaurant tech industry. Specializing in client onboarding, API integrations, and CRM solutions. Skilled at bridging the gap between technical solutions and real-world client needs. Passionate about solving complex problems, optimizing processes, and collaborating cross-functionally to ensure project success. Expertise in delivering smooth, scalable implementations for long-term customer success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Implementation Consultant
Sora Partners, Inc
06.2022 - Current
- Ensured adherence to best practices during POS system installations and thoroughly documented deviations from design standards
- Applied technical knowledge and solution engineering to support Toast and other POS platforms, delivering exceptional service to clients and internal teams
- Demonstrated expertise in multi-location management (MLM) systems and caller ID configuration, ensuring smooth and consistent integration
- Mastered various functionalities across the Toast POS suite, including XtraChef, Toast Payroll, and additional integrated tools
- Provided hands-on technical support throughout the implementation process, ensuring timely and successful deployments
- Collaborated with cross-functional teams to align efforts and drive project success
- Experienced in working with hotel property management systems (PMS) and integrating APIs with third-party platforms such as Uber Eats, DoorDash, and Olo etc
Implementation Consultant
Toast, Inc
06.2015 - 04.2020
- Partnered with client IT and networking teams to integrate Toast POS within complex environments
- Delivered personalized system training, enabling clients to maximize platform capabilities
- Drove alignment across sales, onboarding, and support teams to ensure seamless go-lives
- Documented implementation activities thoroughly, offering insights and trend analysis to leadership
- Provided on-site and remote support during hardware rollouts, ensuring operational readiness
Education
Bachelor's Degree - Computer Engineering
Florida International University
Miami, FL12.2013
Skills
- Software implementation
- Data migration
- Solution design
- Business process mapping
- End-to-End POS Implementation
- Client Engagement & Onboarding
- Networking & System Integration
- Third-Party Integrations
- Multi-Location & Enterprise Rollouts
- Toast POS Ecosystem Expertise
- Training & Change Management
- Compliance & Best Practices
- Leadership & Collaboration
- Analytical & Solution-Oriented
Certification
- Oracle Cloud Infrastructure 2024 Certified AI Foundations Associate 01/2025
- CompTIA Network+ Certification, 05/01/2014
- Foundational Networking Certification, Toast, Inc, 06/05/2025
- Foundational Hardware Certification, Toast, Inc, 06/05/2025
- Foundational Payments Certification, Toast, Inc, 06/05/2025
- Foundational Guest Certification, Toast, Inc, 06/05/2025
- Foundational Reporting/Analytics Certification, Toast, Inc, 06/05/2025
- Foundational Menu Certification, Toast, Inc, 06/05/2025
- Foundational POS Certification, Toast, Inc, 06/05/2025
Core Competencies:
- Networking Fundamentals, Operations, and Deployment
- Network Administration and Configuration
- Customer Experience & Solution Engineering
- Leadership and Cross-Team Mentorship
- PCI Compliance & Standard Operating Procedures (SOPs)
- Strategic Problem-Solving & Critical Thinking
- Detail-Oriented with a Focus on Customer Success
Languages
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Senior Implementation Consultant
Sora Partners, Inc
06.2022 - Current
Implementation Consultant
Toast, Inc
06.2015 - 04.2020
Bachelor's Degree - Computer Engineering
Florida International University
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