Paul Ybarra
Tempe,AZ
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Chick-fil-A
02.2023 - Current
- Assisted in creating seasonal menu items based on ingredient availability and market trends.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
Barista
Dutch Bros
09.2023 - 01.2025
- Prepared high-quality coffee beverages following established recipes and techniques.
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Operated espresso machines and other equipment efficiently to maintain workflow.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Assisted in training new baristas on beverage preparation and customer service best practices.
- Collaborated with team members to optimize service speed during peak hours.
- Engaged customers by sharing product knowledge and promoting seasonal offerings.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
General Manager
Chipotle
11.2019 - 01.2023
- Led daily operations to ensure efficient service and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock control practices.
- Trained and developed team members to enhance performance and productivity.
- Implemented operational procedures that improved overall restaurant efficiency.
- Fostered a positive work environment by encouraging teamwork and collaboration among staff.
- Coordinated staff scheduling to optimize labor costs while meeting service demands.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant General Manager
Chipotle
09.2019 - 11.2019
- Assisted in managing daily operations to ensure efficient service and customer satisfaction.
- Coordinated staff schedules to optimize labor resources and maintain operational efficiency.
- Implemented training programs for new team members, enhancing service quality and staff performance.
- Monitored food safety standards, ensuring compliance with health regulations and company policies.
- Resolved customer complaints effectively, contributing to improved guest experiences and loyalty.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Kitchen Manager
Chipotle
07.2019 - 09.2019
- Managed daily kitchen operations, ensuring adherence to food safety and cleanliness standards.
- Trained and supervised staff in efficient food preparation techniques and equipment usage.
- Implemented inventory control measures, reducing waste through accurate stock management.
- Collaborated with front-of-house team to optimize service flow and enhance customer satisfaction.
- Conducted regular quality checks on food products, maintaining consistency in taste and presentation.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Resolved customer complaints promptly, fostering a positive dining experience and encouraging repeat business.
Crew Member
Chipotle
11.2018 - 07.2019
- Assisted customers with orders and inquiries, ensuring a positive dining experience.
- Operated kitchen equipment, adhering to safety and sanitation standards.
- Maintained cleanliness of work areas, contributing to overall store hygiene.
- Collaborated with team members to streamline service during peak hours.
- Prepared food items according to established recipes and quality standards.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Alhambra High School
Phoenix, AZ05.2019
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Conflict resolution
- Staff training and development
- Goal setting and tracking
- POS system operation
- Safety processes and procedures
- Inventory counts
- Sales and upselling
- Issue resolution
- Role modeling
- Professional appearance
- Shift scheduling
- Equipment troubleshooting
- Quality inspections
- Policy and procedure enforcement
Certification
ServSafe Certified
Timeline
Barista
Dutch Bros
09.2023 - 01.2025
Shift Leader
Chick-fil-A
02.2023 - Current
General Manager
Chipotle
11.2019 - 01.2023
Assistant General Manager
Chipotle
09.2019 - 11.2019
Kitchen Manager
Chipotle
07.2019 - 09.2019
Crew Member
Chipotle
11.2018 - 07.2019
Alhambra High School