Paul Yost
Prescott
Summary
Personable and service-oriented manager dedicated to driving process optimization and business profitability. Leadership style rooted in leading by example and enabling employees to achieve their best. Understands the importance of complying with regulations. 20 years of experience in the Automotive Industry. Reliable professional eager to use proven techniques and continue growing in a busy environment. Known for punctuality and dedication. Seeking employment opportunities where commitment to good customer service and positive attitude can make a difference. Goal-driven Service Manager who establishes and maintains good working relationships resulting in increased customer retention and referrals. Delivers high-quality service repairs while minimizing comebacks. Excellent communication skills and a team-player mindset. Skilled in coaching and task delegation for optimal performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Prescott Valley Kia
08.2023 - Current
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Analyzed service reports to identify areas of improvement.
Assistant Service Manager
Prescott Honda
10.2019 - 08.2023
- Defined department goals and monitored performance to direct and enhance daily operations.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Set sales and profit goals and implemented plans to correct performance deficiencies.
Service Advisor
Affinity RV Group
07.2019 - 10.2019
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Automotive Service Advisor
Winter Chevrolet
10.2017 - 06.2019
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Explained amount for expected services and provided detailed answers to customer questions.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Calculated estimated repair costs and provided quotes to secure customer approval.
Automotive Service Advisor
Vacaville Toyota
04.2016 - 10.2017
- Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
- Calculated estimated repair costs and provided quotes to secure customer approval.
- Completed standard inspections to assess wear and damage to vehicles.
- Hired, mentored and monitored performance of technicians and parts professionals.
- Examined critical vehicle systems and parts to determine appropriate repairs and costs.
Education
Bachelor of Arts - Automotive Mechanics
WyoTech - Laramie
Laramie, WY06.2007
Some College (No Degree) - Automotive Mechanics
Santa Rosa Junior College
Santa Rosa, CA01-2006
High School Diploma -
Napa High School
Napa, CA06.2004
Skills
- Decision Making
- Staff Training
- Technical Proficiency
- Training and Development
- Negotiation and Conflict Resolution
- Scheduling and Coordinating
- Customer Service
- Team Building
- Strategic Planning
- Customer Relationship Management
- Teamwork and Collaboration
- Goal Setting
- Inter-Department Collaboration
Certification
- Certified Service Advisor, Honda Motor Company - 2019
- Certified Warranty Administrator, Honda Motor Company - 2022
- Certified Warranty Administrator, Kia of America - 2023 to current
Education and Training
other,Santa Rosa, CA,other,Napa, CA,other,Laramie, WY
Contact
“Strength does not come from winning. Your struggles develop your strengths. When you go through hardships and decide not to surrender, that is strength.” – Arnold Schwarzenegger
Timeline
Service Manager
Prescott Valley Kia
08.2023 - Current
Assistant Service Manager
Prescott Honda
10.2019 - 08.2023
Service Advisor
Affinity RV Group
07.2019 - 10.2019
Automotive Service Advisor
Winter Chevrolet
10.2017 - 06.2019
Automotive Service Advisor
Vacaville Toyota
04.2016 - 10.2017
High School Diploma -
Napa High School
- Certified Service Advisor, Honda Motor Company - 2019
- Certified Warranty Administrator, Honda Motor Company - 2022
- Certified Warranty Administrator, Kia of America - 2023 to current
Bachelor of Arts - Automotive Mechanics
WyoTech - Laramie
Some College (No Degree) - Automotive Mechanics
Santa Rosa Junior College
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