Paul Young

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Created a culture of safety awareness among employees through regular presentations and communication on security issues.
• Responded quickly to incidents and assessed active situations for security concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

I achieved the title of swing shift Lead officer

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
• Created a culture of safety awareness among employees through regular presentations and communication on security issues.
• Completed full building and grounds patrols to spot and investigate concerns.
• Assisted in developing comprehensive security policies to address potential risks and protect company assets.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Monitored CCTV cameras and alarm systems for security breaches.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Examined doors, windows and gates to verify security.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

• Enhanced team productivity, providing consistent coaching and support to fellow representatives.
• Provided thorough documentation of all interactions with customers, allowing for seamless handoffs between team members and accurate account management.
• Utilized advanced software tools to track account status, prioritize collections efforts, and monitor progress toward goals.
• Increased customer satisfaction by promptly addressing and resolving account issues.
• Championed a positive work culture by fostering open communication channels among colleagues and encouraging collaboration.
• Exceeded performance metrics consistently, contributing to overall team success in meeting or surpassing targets.
• Kept up-to-date on industry trends and changes in regulations affecting collections practices, ensuring ongoing compliance within the organization.
• Navigated complex collection cases, utilizing effective negotiation skills for successful outcomes.
• Developed tailored payment arrangements to maximize revenue recovery while maintaining customer relationships.
• Reduced delinquency rates with proactive communication and targeted payment plans.
• Recognized as a top performer in the department due to exceptional results in both individual contributions and teamwork initiatives.
• Established rapport with customers through active listening and empathetic communication techniques.
• Responded to customer inquiries and provided detailed account information.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Established relationships with customers to encourage payment of delinquent accounts.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Entered client details and notes into system for interdepartmental access and review.
• Processed debtor payments and updated accounts to reflect new balance.

• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
• Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
• Monitored factory recalls and announcements to stay on top of changes.
• Processed claim paperwork and followed up on missing information to complete processing.
• Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
• Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
• Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
• Maintained detailed service and customer records.
• Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
• Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
• Streamlined the warranty process for increased efficiency and faster claim resolutions.
• Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
• Reduced company costs by identifying and preventing unwarrantable repair expenses.
• Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
• Gathered paperwork and contacted customers to book appointments.
• Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
• Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
• Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
• Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company.
• Promoted transparency with customers by providing detailed explanations of their vehicle''s warranty coverage during the onboarding process.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Calculated adjustments, premiums and refunds.
• Processed and recorded new policies and claims.

• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
• Tracked parts use and charged items to customer accounts for billing.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
• Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
• Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
• Increased store revenue by cross-selling products and upselling services to customers.
• Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
• Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
• Ordered parts from various distributors to fulfill demands.
• Stocked and managed stock of parts.
• Researched vehicles and parts via physical catalogs and electronic means.
• Assisted customers in finding appropriate parts promptly.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Organized parts storage and stocked inventory according to established guidelines.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
• Maintained clean and neat parts counter and sales floor.
• Maintained extensive understanding of common problems and methods for repair.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Adhered to company guidelines for performance and compliance.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Inspected parts for defects, removing damaged parts, and replacing with new ones.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Trained and mentored junior employees on regulations, best practices, and performance strategies.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Handled all customer service issues quickly to maintain high satisfaction levels.
• Examined returned parts for defects and exchanged defective parts or refunded money.
• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
• Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
• Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
• Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.

• Engaged guests at special events by playing fun, lively songs and encouraging dancing.
• Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
• Played songs fitting station's format and monitored each song's length to avoid dead air.
• Participated in community events and fundraisers and professionally represented station.
• Received positive feedback from clients for outstanding communication skills throughout the planning process.