Summary
Overview
Work History
Education
Skills
Timeline
Generic
Paul Zea

Paul Zea

New York,NY

Summary

Highly passionate professional with a deep commitment to personal and professional growth. Built a solid educational foundation through five years of university-level study. Over five years of practical experience in the hospitality industry, specializing in cruis e ships and luxury hotels. Honed expertise in tackling intricate challenges and fostering a positive and effective customer service culture. Core professional philosophy is dedicated to excellence and the cultivation of meaningful customer interactions.

Overview

5
5
years of professional experience

Work History

Crew Member

Shake Shack
08.2024 - 02.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Raising Cane's Restaurants
04.2024 - 12.2024
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.

Waiter

Peru
09.2022 - 12.2023
  • Expertly guided guests through menu selections, tailoring recommendations to individual tastes and preferences
  • Demonstrated exceptional professionalism in managing customer inquiries and concerns, ensuring a seamless dining experience
  • Consistently achieved high levels of customer satisfaction with proactive table visits to anticipate and meet dining needs
  • Led server team with efficiency while personally attending to a designated section, maintaining service excellence
  • Skillfully addressed and resolved customer complaints with a diplomatic approach, reinforcing the establishment's commitment to superior service

Waiter's Assistant

Norwegian Cruise Line
10.2021 - 07.2022
  • Provided exceptional customer service by promptly addressing inquiries regarding hours, seating, and menu details
  • Collaborated with service staff to maintain an impeccably organized dining environment, ensuring guest readiness
  • Implemented stringent food handling protocols to safeguard against contamination and ensure health standards
  • Vigilantly monitored food quality and temperature to guarantee safe and enjoyable dining experiences
  • Diligently prepared napkin and silverware sets, maintaining a well-stocked host station for seamless service delivery

Waiter's Assistant

Norwegian Cruise Line
10.2019 - 08.2020
  • Ensured optimal food safety by diligently monitoring freezer and refrigerator temperatures before each shift
  • Streamlined service with an efficiently organized mise en place
  • Accelerated guest turnover through prompt table resetting and cleaning post-departure
  • Fostered customer delight by resolving inquiries and providing insights into menu offerings
  • Enhanced dining experience by offering personalized recommendations and accurately capturing order details

Education

Bachelor of Turism -

UNIVERSIDAD ANDINA DEL CUSCO
01.2016

Skills

    MICROSOFT OFFICE

    CUSTOMER SERVICE

    FOOD QUALITY

    COMMUNICATIONS

    CONFLICT RESOLUTION

    CUSTOMER SATISFACTION

    PROFESSIONALISM

    PAYMENT PROCESSING

    MISE EN PLACE

Timeline

Crew Member

Shake Shack
08.2024 - 02.2025

Crew Member

Raising Cane's Restaurants
04.2024 - 12.2024

Waiter

Peru
09.2022 - 12.2023

Waiter's Assistant

Norwegian Cruise Line
10.2021 - 07.2022

Waiter's Assistant

Norwegian Cruise Line
10.2019 - 08.2020

Bachelor of Turism -

UNIVERSIDAD ANDINA DEL CUSCO

Similar Profiles

CREATE PROFILE
Paul Zea