Paul Zinda
Corunna,MI
The way to get started is to quit talking and begin doing.
Walt Disney
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Manager, Backup and Data Retention
AIROS
09.2022 - 02.2024
- I started with AIROS as a Sr
- Server Engineer, became a temporary IT Ops manager, and was promoted to a Manager role overseeing the Backup and Data retention team
- Manage and maintain a NetBackup environment and Veeam to preserve Data for the required retention periods
- Mixed infrastructure comprised of MS Hyper-V managed with SCVMM and VMware utilizing vCenter 6.5
- Contribute as needed for daily IT Operations of over 1200 Windows servers serving over 20,000 users, utilizing PowerShell and execution, and other administration tools
- Managing and utilizing PURE storage systems in a replicated high availability environment utilizing PURE1 AIops Management, Nasuni for file services and other HP Storage systems and arrays
- Participate in Change and Incident management as required
- Develop Onboarding, Operational and Disaster Recovery procedures
- Administer Office 365 applications and services through Azure.
Senior VMware/Server Administrator
Marketing Concepts/Ability Commerce
02.2011 - 05.2022
- I was hired as a Systems Administrator and was promoted to Senior VMware/Server Administrator
- Architect, build out, administer, and manage VMware vCenter, vSphere, ESXi 6.5 (current vers.) environment utilizing HP Gen 8 and Cisco UCS hardware
- Manage Barracuda Load Balancer 440 and Spam Filter 400
- OS patching and performance on approximately 100 VMs and 30 physical servers
- Work cooperatively with the Network Engineer for deployment of servers in a segmented network utilizing VLANs and Firewalls
- Install, Manage, and Administer three EPolicy Orchestrator McAfee A/v servers
- Provide technical support/system administration on Cisco VOIP UCCX Call Manager and Cisco Agent/Supervisor Desktop for the Call Center
- Assist with the deployment of a Cisco Unified Computing System, and manage the system after deployment
- Manage and administer all functionality and maintenance associated with HP P4000 SAN, HP P2000 SAN, and a NetApp SAN
- Support E-commerce websites through IIS configuration/performance management
- Assist with the development, design, and deployment of Ability CCS ERP system
- Support functionality of the Ability Connect Email Marketing Solution
- Design and implement Backup\Recovery solutions utilizing Symantec Backup exec and VMware VDP
- Manage Active Directory, OU’s, Domain Services, Schemas, Users and Computers, Domain controllers, Domains, Trusts, Identity Services, Authentication Authorization, LDAP, Certificates, Global Catalog, Replication.
Contracted Technology Professional
ModisIT
Minneapolis
08.2009 - 04.2010
- I was assigned to perform as a Systems Support Analyst at Wells Fargo while the company transitioned during a merger
- Investigate system alerts and proactively assemble technical support teams to remediate high dollar / high visibility system outages
- Identify impacted application teams and vendors and coordinate EACO bridge to remediate application incidents
- Communicate further requirements for high-priority Enterprise IT issues relating to the Wholesale Service Level Management team
- Schedule checkpoint meetings to follow up on individual team efforts
- Coordinate Root Cause analysis meetings with application teams and vendors
- Identify and suggest process improvement as appropriate
- Communicate outages through postings and paging to the impacted parties
- Complete Incident Database forms for each issue as they arise.
Contracted Technology Professional
CDI, Inc.
Bloomington
06.2007 - 12.2008
- CDI recruited me as a contracted Technical Analyst for the Infrastructure Delivery – Mainframe and Distributed Services department at Ameriprise Financial in Minneapolis
- Create and implement a Change Management process impacting over 3000 servers in the Distributed Systems environment, reducing unauthorized, unapproved and failed changes by over 75%
- Build out the Infrastructure Delivery Portfolio Management program by defining, creating and establishing the Infrastructure Integrator Specialist role
- Contribute to IT projects by identifying internal cross commits, completing Infrastructure quotes for project teams; validating Technical Impact Assessments and User Needs Specifications for projects in the candidate phase
- Work with project teams to identify, gather, refine and document requirements
- Identify and refine system patch process with vendors providing support for a computing environment consisting of over 3000 servers with a platform make up of Z/OS, Unix, Linux, AIX, Solaris and Windows running on IBM zSeries 9, IBM P570 frames and a variety of Dell and IBM Intel server models
- Identify contract restraints and negotiate resolutions to enhance service delivery process model changes with vendors
- Work with vendors to monitor system capacity and implement scaling according to capacity planning/management guidelines
- Work in an ITIL environment to support the Change Management process as needed.
Owner/Consultant
IT Compass, LLC
Willmar
09.2006 - 05.2007
- Contracted to take lead of IT systems for New Home Team
- Provide recommendations to owners regarding IT Infrastructure
- Lead CRM project initiatives
- Manage two full-time IT reports
- Coordinate outsourced resources
- Negotiate contracts for services
- Plan, design, and define requirements for the new Data Center environment.
Technical Analyst – IT Client Services
Jennie-O Turkey Store
Willmar
12.2003 - 09.2006
- Promoted to assist the IT Client Services Department
- Oversee Companywide efforts to enhance IT System support methods
- Identify, develop, implement, and document support processes for critical systems
- Perform Cost/Risk/Benefit analysis for projects
- Utilize vendors and internal staff to maximize support delivery efficiency while reducing costs
- Successfully reduced remote site support travel by over 70% through enhancement projects and process improvement
- Served as Project Area Lead to Deployment Project Manager for large IT projects
- Organized and coordinated to meet deadlines and deliverables with Deployment, Technical Services, Application Services and Business Intelligence departments during multiple simultaneous projects while maintaining concurrent initiatives in support reduction
- Enhanced the support delivery model through improved processes and documented procedures
- Provided Level III Technical Support for Client Services Help Desk
- Work with business sponsors to plan, design, develop, and launch systems to enhance the ingredient purchase process, case weighting/labeling process, flock accounting process, and others.
Technical Analyst – Production and Network Services
Jennie-O Turkey Store
Willmar
07.2002 - 12.2003
- Promoted to assist with Production Systems and Network Infrastructure projects and daily operations
- Provided remote and on-site technical support for network components including routers, switches, cabling, and production systems incorporating PCs, software, barcode label applicators/printers, conveyors, sensors, scales, time clocks and PLCs
- Coordinate and negotiate with WAN circuit providers to extend the network to remote facilities
- Successfully managed Network expansion projects
- Developed and managed Production System projects to enhance reliability and functionality
- Maintain Servers delivering applications to the production floor
- Implement and perform routine maintenance on job scheduler servers to automate the batch file process
- Provided systematic troubleshooting analysis of server processes and created “How-to” documentation including decision trees
- Provided Kronos software/device system support for “Time and Attendance” and “Gatekeeper” modules
- Worked with software programmers and vendors to implement system enhancements.
Associate Technical Analyst – Technical Services
Jennie-O Turkey Store
Willmar
03.2001 - 07.2002
- Promoted to the Technical Services department to assist with Desktop PC and Server solutions
- Set up, configure, and install Servers
- Set up, configure, and install desktop workstations
- Diagnostics/repairs of Servers and PCs.
Plant Systems Programmer
Jennie-O Turkey Store
12.2000 - 03.2001
- Recruited to perform Manufacturing systems support including DOS batch programming and light Qbasic programming
- Set up, configure, and install labeling and Data collection systems
- Complete program modifications according to requirements
- Support for manufacturing technology system components.
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Skills
- Clear communication
- Cross-functional teamwork
- Change management
- Policy implementation
- Verbal and written communication
- Operations management
- Customer relationship management (CRM)
- Customer service
- Project management
- Team leadership
Education
Associate of Science - Computer Sytems Technology
09.1998 - 05.2000
Certification
- CompTIA A+, CompTIA -
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balancePaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingHealthcare benefitsPersonal development programsCareer advancementLanguages
English
Native language
Software
Technical Experience Platforms:Identity Access Management (IAM) solutions –Entra id formerly Azure AD, Manage Engine ADManager Plus MS Active Directory Cisco UCS System Manager, Cisco UCCX call manager, Exchange 2010 VMware, vCenter 40-65, vSphere, ESXi 40-65, Linux Ubuntu, OS2, AS400, MS Hyper-V, Windows Server NT/2K/2003,2008,2012 Active Directory, Citrix, MS SQL Server HP P4000, P2000 and NetApp SAN Networking:iSCSI, DFS, TCP/IP, DHCP, DNS, FTP, SFTP,FTPS, ODBC, Ethernet, Token Ring, VPN, Secure ID, Wireless 24Ghz 58Ghz 80211a/b/g, 900Mhz TESS, Serial RS 232/422 Devices:Cisco Unified Computing System (CUCS)PCs, IBM p570, Dell, IBM, H FTPSP servers WYSE terminals, Barracuda Spam Filter 400, Load Balancer 440, Laser/Inkjet/dot matrix/Barcode thermal/direct transfer label printers, Floor scales, Barcode scanners and Wireless access points/routers/bridges/clients, Teklogix 9400 controller, Kronos clocks Tools:ServiceNow, Pure1, SolarWinds, CiscoWorks, Tealeaf, Mercury, Netcool, Clientele, Lotus Notes, Norton Internet Security/Ghost/Antivirus, MS Office Suite (Word, Excel, PowerPoint, Access, Outlook) MS Visio/Project, McAfee E Policy Orchestrator, Tivoli IT Director, RealVNC, NetMeeting, Telnet, ManageNow, RFS On-line, SRM, Network Look Out monitor, MS TechNet
Timeline
Manager, Backup and Data Retention - AIROS
09.2022 - 02.2024
Senior VMware/Server Administrator - Marketing Concepts/Ability Commerce
02.2011 - 05.2022
Contracted Technology Professional - ModisIT
08.2009 - 04.2010
Contracted Technology Professional - CDI, Inc.
06.2007 - 12.2008
Owner/Consultant - IT Compass, LLC
09.2006 - 05.2007
Technical Analyst – IT Client Services - Jennie-O Turkey Store
12.2003 - 09.2006
Technical Analyst – Production and Network Services - Jennie-O Turkey Store
07.2002 - 12.2003
Associate Technical Analyst – Technical Services - Jennie-O Turkey Store
03.2001 - 07.2002
Plant Systems Programmer - Jennie-O Turkey Store
12.2000 - 03.2001
Ridgewater College - Associate of Science, Computer Sytems Technology
09.1998 - 05.2000
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