PAUL ZINDA
Corunna,MI
Summary
Proven IT expert with a strong ability to build and maintain strong team relationships, fostering open communication to drive business objectives. Demonstrated track record of increasing responsibility in systems support, systems analysis/development, and full life cycle project management. Known for implementing innovative technology solutions that enhance organizational awareness, mitigate risks, and improve overall strength. Experienced in leading all stages of system implementation and ongoing administration, while also adept at developing effective system policies and procedures. Skilled in creating comprehensive project documentation, including technical/business specifications, statements of work, and support desk decision trees to streamline support processes.
Overview
25
25
years of professional experience
8
8
Certifications
Work History
MANAGER, BACKUP AND DATA RETENTION
AIROS MSP
Somerset, NJ
09.2022 - 02.2024
- Manage and administer Backup and Data retention operations utilizing Veritas NetBackup and Veeam
IT OPERATIONS, MANAGER
AIROS MSP
09.2022 - 02.2024
- Oversee all areas and support personnel in the IT Ops department supporting Health Care Facilities
- Manage and support all IT functions for systems serving over 20,000 client users
SENIOR INFRASTRUCTURE ENGINEER
AIROS MSP
09.2022 - 02.2024
- Hands on technical involvement in all areas associated with Enterprise systems including Server hardware, storage, Data Centers, and systems including 1200 Hyper-V VMs and VMware 6.7
SENIOR VMWARE/SERVER ADMINISTRATOR
Marketing Concepts/Ability Commerce
02.2011 - 06.2022
- Improve Client deployment timelines by architecting, building out, administering, and managing a hyper-converged environment built with VMware vCenter, vSphere, ESXi 6.5 (current vers.) environment utilizing HP Gen 8, Cisco UCS, HP, and NetApp storage
- Manage Barracuda Load Balancer 440, Spam Filter 400, and Email Gateway Defense to reduce incidents of email vulnerability and attacks
- Execute security enhancements through OS patching on approximately 140 VMs and 30 physical servers
- Collaborate with Network Engineer to deploy servers in a segmented network utilizing VLANs and Firewalls
- Install, manage, and administer three EPolicy Orchestrator McAfee A/V servers, adding a layer of protection against viruses
- Provided technical support/system administration on Cisco VOIP UCCX Call Manager and Cisco Agent/Supervisor Desktop for the Call Center
- Assisted with the deployment of a Cisco Unified Computing System, and managed the system after deployment
- Managed and administered all functionality and maintenance associated with HP P4000 SAN, HP P2000 SAN, and NetApp FAS-2650 SAN
- Supported E-commerce websites through IIS configuration/performance management
- Assisted with the development, design, and deployment of Ability CCS ERP and OMS software
- Designed and implemented Backup\Recovery solutions utilizing Symantec Backup Exec, Veeam, and VMware VDP
SYSTEMS SUPPORT ANALYST (Contract- Modis IT)
Wells Fargo
01.2009 - 01.2010
- Investigated system alerts and proactively assembled technical support teams to remediate high dollar, high visibility system outages
- Identified impacted application teams and vendors and coordinated the EACO bridge to remediate application incidents
CONTRACTED TECHNOLOGY PROFESSIONAL
Ameriprise
01.2007 - 01.2008
- Company Overview: Recruited by CDI as a contracted Technical Analyst for the Infrastructure Delivery - Mainframe and Distributed Services department at Ameriprise Financial in Minneapolis
- Created and implemented a Change Management process impacting over 3000 servers in the Distributed Systems environment, reducing unauthorized, unapproved, and failed changes by over 75%
- Identified and refined system patch process with vendors providing support for a computing environment consisting of over 3000 servers with a platform makeup of Z/OS, Unix, Linux, AIX, Solaris, and Windows running on IBM zSeries 9, IBM P570 frames and a variety of Dell and IBM Intel server models
- Participated in Change Advisory Board (CAB) meetings to represent system changes
- Recruited by CDI as a contracted Technical Analyst for the Infrastructure Delivery - Mainframe and Distributed Services department at Ameriprise Financial in Minneapolis
Infrastructure Integration Specialist
Ameriprise
01.2007 - 01.2008
- Contributed to IT projects by identifying internal cross commits, and completing Infrastructure quotes for project teams; validated Technical Impact Assessments and User Needs Specifications for projects in the candidate phase
- Established and documented integration points for technology services of the department
- Identified contract restraints and negotiated resolutions to enhance service delivery process model changes with vendors
- Worked with vendors to monitor system capacity and implement scaling according to capacity planning/management guidelines
- Worked in an ITIL environment to support the Change Management process as needed
TECHNICAL ANALYST - IT CLIENT SERVICES
Jennie-O Turkey Store
01.1999 - 01.2006
TECHNICAL ANALYST - PRODUCTION AND NETWORK SERVICES
Jennie-O Turkey Store
01.1999 - 01.2006
ASSOCIATE TECHNICAL ANALYST - TECHNICAL SERVICES
Jennie-O Turkey Store
01.1999 - 01.2006
PLANT SYSTEMS PROGRAMMER
Jennie-O Turkey Store
01.1999 - 01.2006
OWNER/CONSULTANT
IT Compass, LLC
01.2006 - 01.2007
- Contracted to take lead of IT systems for New Home Team
- Provided recommendations to owners regarding IT Infrastructure
- Led CRM project initiatives
- Managed and directed work for two full-time IT reports
- Coordinated outsourced resources
- Negotiated contracts for services
- Planned, designed and defined requirements for new Data Center environment
Education
Associate of Science - Computer Systems Technology
Ridgewater
Hutchinson, MNSkills
- Server 2012/2016/2019 administration on-prem and cloud
- SAN/NAS management
- Hyper-V virtualization
- VMware Virtualization
- On Prem Active Directory Entra ID (Azure AD)
- Cloud implementations
- Security implementation and remediation
- Windows Server OS Hardening
- Spam Filters
- Change Management
- Disaster Recovery Architecture
- Project Management
- Enterprise Software
Certification
Azure Boot Camp
VMware VCA-DCV, VTSP, VSP
CompTIA A+ Certified
Network Configuration and Maintenance
Project Management
Psion/Teklogix – Fundamental Skills “Current Generation RF Equipment”
Proprietary Radio Protocols | 802.11 and 802.IQ Theory and Configuration
Citrix Metaframe XP “Windows Administrators Course CTX-1220”
New Horizons – Lotus Notes 6 Level 2
Timeline
MANAGER, BACKUP AND DATA RETENTION
AIROS MSP
09.2022 - 02.2024
IT OPERATIONS, MANAGER
AIROS MSP
09.2022 - 02.2024
SENIOR INFRASTRUCTURE ENGINEER
AIROS MSP
09.2022 - 02.2024
SENIOR VMWARE/SERVER ADMINISTRATOR
Marketing Concepts/Ability Commerce
02.2011 - 06.2022
SYSTEMS SUPPORT ANALYST (Contract- Modis IT)
Wells Fargo
01.2009 - 01.2010
CONTRACTED TECHNOLOGY PROFESSIONAL
Ameriprise
01.2007 - 01.2008
Infrastructure Integration Specialist
Ameriprise
01.2007 - 01.2008
OWNER/CONSULTANT
IT Compass, LLC
01.2006 - 01.2007
TECHNICAL ANALYST - IT CLIENT SERVICES
Jennie-O Turkey Store
01.1999 - 01.2006
TECHNICAL ANALYST - PRODUCTION AND NETWORK SERVICES
Jennie-O Turkey Store
01.1999 - 01.2006
ASSOCIATE TECHNICAL ANALYST - TECHNICAL SERVICES
Jennie-O Turkey Store
01.1999 - 01.2006
PLANT SYSTEMS PROGRAMMER
Jennie-O Turkey Store
01.1999 - 01.2006
Azure Boot Camp
VMware VCA-DCV, VTSP, VSP | CompTIA A+ Certified, Network Configuration and Maintenance
Project Management | Psion/Teklogix – Fundamental Skills “Current Generation RF Equipment”
Proprietary Radio Protocols | 802.11 and 802.IQ Theory and Configuration
Citrix Metaframe XP “Windows Administrators Course CTX-1220”
New Horizons – Lotus Notes 6 Level 2
Associate of Science - Computer Systems Technology
Ridgewater
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