PAULA ALLEN
Gilbert,Arizona
Summary
Determined, empathetic, and passionate sales professional with a strong background in high-volume sales with client engagement. Proven ability to collaborate across departments and drive positive consumer experiences. Trusted Real Estate Coordinator and Team Leader mentored and trained new hires to optimize performance, and create a culture of continuous learning. Passionate about equipping professionals with the tools, confidence, and skills needed to excel. Recognized for leadership roles, including participation in the CX Voice Committee, Team Leader and Empower Program at Realtor.com.
Overview
8
8
years of professional experience
Work History
Real Choice Selling Coordinator
Realtor.com
08.2022 - Current
- Built and maintained relationships with a high standard of integrity to clients to provide ongoing superior service, support and resolution
- Served as a Team Leader, providing mentorship to team members to adherence to company standards and goals
- Collaborated with upper management to identify areas for process improvement and implemented strategies to increase team efficiency
- Assisted in peer coaching and knowledge-sharing sessions to enhance team sales techniques
- Consistently initiating over 150 call attempts daily with the ability to understand client's objectives and align services to accomplish their goals via phone, email, and SMS communication
- Experienced in managing the full sales cycle from client vetting to transaction completion
- Recognized as MVP and consistently selected for leadership initiatives and special projects
- Ability to interface with leadership and collaborate effectively in a hybrid team environment
- Capable of setting CRM schedules and monitoring in-office attendance to leadership for team efficiency
Customer Success Representative
Realtor.com
08.2021 - 08.2022
- Generate leads for sales and rental properties through outbound outreach of 250+ at Realtor.com database prospects daily
- Coordinate appointments for both agents and lenders
- Keep contacts organized with a CRM system to give agents and lenders detailed information on a prospective client
- Educate prospective home buying process
Retail Associate
Nordstrom
10.2020 - 07.2021
- Helped customers complete purchases, locate items and join reward programs
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
Executive Real Estate Client Concierge
My Home Group
07.2017 - 01.2018
- Established positive client relationships by fielding initial calls from prospective clients with data entry and listing of activity logs
- Acted as liaison between listing and buyer's agents, escrow lender, and Title Company to close all deals on a timely basis
- Managed and monitored transaction processes through interfacing with real estate professionals, clients, customers, vendors, title and escrow, attorneys, and lenders
Education
High School Diploma -
University of The State of New York - The Education Department High School
Brockport, New York06.1998
Leadership And Training Initiatives
CX Voice Committee, Realtor.com, 01/01/23, Present, Work together to set agendas for meaningful discussions related to UA concerns that matter to the team., Act as a liaison between the UA team and leadership., Collaborate on strategies to improve UA issues and enhance the overall work experience., Champion the interests of our employees, ensuring their voices are heard at all levels of our organization.
Professional Development
- LinkedIn Learning
- Empower Career Development Participant
- CliftonStrength StrengthsFinder Certified
- Active Member of the UpNest Advisor and RealChoice Selling Voice Committee
Timeline
Real Choice Selling Coordinator
Realtor.com
08.2022 - Current
Customer Success Representative
Realtor.com
08.2021 - 08.2022
Retail Associate
Nordstrom
10.2020 - 07.2021
Executive Real Estate Client Concierge
My Home Group
07.2017 - 01.2018
High School Diploma -
University of The State of New York - The Education Department High School
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