Overview
Work History
Education
Skills
Self motivated, Can follow directions, and always Eager to learn more.
Timeline
Generic

Paula Allen Smith

Pensacola

Overview

23
23
years of professional experience

Work History

Linen Service Worker #2 Leader

Baptist Health Care
01.2009 - Current
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Reported defective products or machinery to supervisor.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Linen Technician

NAS of Pensacola Navy Gateway
03.2008 - 01.2009
  • Conducted regular equipment maintenance checks, prolonging machine life and minimizing downtime.
  • Performed regular audits of linen inventory to ensure accuracy of stock levels at all times.
  • Coordinated effectively with laundry services to ensure proper care of linens as well as timely pickup and delivery schedules.
  • Safeguarded company assets by monitoring security cameras regularly during shift hours and reporting any suspicious activity immediately.
  • Managed daily tasks efficiently while prioritizing urgent requests from clients or internal departments.
  • Maintained a clean and organized work area, adhering to safety protocols and promoting overall workplace safety.
  • Assisted in the training of new Linen Technicians, ensuring consistent service standards across the team.
  • Implemented quality control measures that resulted in fewer damaged items being returned from customers.
  • Improved linen quality by implementing a thorough inspection process and addressing any inconsistencies.
  • Provided exceptional customer service through clear communication and proactive problem-solving approaches.
  • Ensured timely deliveries with efficient route planning and communication with drivers.
  • Optimized storage solutions for linens, maximizing space utilization within the facility.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Addressed customer feedback and complaints to maximize satisfaction.

EVS/Linen Assistant Supervisor/CNA Student

Bayside Manor Nursing Home
07.2004 - 07.2008
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Improved patient comfort by providing compassionate and empathetic care.
  • Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
  • Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
  • Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
  • Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
  • Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
  • Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
  • Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
  • Contributed to positive patient outcomes by recognizing emergent situations and escalating concerns appropriately.
  • Completed clinical rotations in various healthcare settings, gaining diverse practical experience.
  • Built rapport with patients and their families, establishing trust and promoting open communication regarding care needs.
  • Consistently followed HIPAA guidelines when handling sensitive patient information, safeguarding confidentiality rights.
  • Provided accurate documentation of patient information, contributing to efficient care coordination.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
  • Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safety records and accident reports for human resources.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
  • Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
  • Set overall vision and provided team leadership.
  • Maintained accurate inventory, working with purchasing department and logistics for resupply
  • Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
  • Streamlined communication between departments for enhanced collaboration and improved overall results.
  • Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.
  • Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Supervisor of Operations

Rave, Motion, Pictures, Theater
06.2001 - 10.2006
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for Number employees.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Interceded between employees during arguments and diffused tense situations.
  • Kept high average of performance evaluations.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Education

High School Diploma -

Booker T Washington High School
Pensacola, FL
05.2001

Skills

  • Cleaning
  • Customer Service
  • Restocking skills
  • Customer Relations
  • Inventory Stocking
  • Materials Loading
  • Site clearing
  • Loading and unloading procedures
  • Production Assistance
  • Supply Management
  • Production Support
  • Budgeting and finance
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Positive Attitude
  • Following Instructions
  • Collaboration and Teamwork
  • Workplace Safety
  • Clear Communication
  • Money Handling
  • Decision-making capabilities
  • Training and mentoring
  • Safety understanding
  • Flexible Schedule
  • Goal Setting and Achievement
  • Organizing Work Stations
  • Product Knowledge
  • Chemical Handling
  • Complex Problem-Solving
  • Complaint resolution
  • Order Preparation
  • Facility Cleaning
  • Sales and Marketing
  • Area and Facility Cleaning
  • Quality Inspections
  • Call Center Operations
  • Decision-Making
  • Time Management
  • Multitasking Abilities
  • Active Listening
  • Organizational Skills
  • Relationship Building
  • Excellent Communication
  • Team building
  • Interpersonal Communication
  • Analytical Thinking
  • Idea Development and Brainstorming
  • Project Planning
  • Problem-solving abilities
  • Team Collaboration
  • Adaptability and Flexibility
  • Effective Communication

Self motivated, Can follow directions, and always Eager to learn more.

Very hard  working and dedicated, easy to get along with,always willing to help when needed and open for constructive criticism.

Timeline

Linen Service Worker #2 Leader

Baptist Health Care
01.2009 - Current

Linen Technician

NAS of Pensacola Navy Gateway
03.2008 - 01.2009

EVS/Linen Assistant Supervisor/CNA Student

Bayside Manor Nursing Home
07.2004 - 07.2008

Supervisor of Operations

Rave, Motion, Pictures, Theater
06.2001 - 10.2006

High School Diploma -

Booker T Washington High School

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Paula Allen Smith