Paula Alvarado
Vinton,TX
Summary
Knowledgeable Community Director with proven track record in fostering robust community engagement and enhancing member satisfaction. Successfully implemented community initiatives that increased participation and strengthened relationships. Demonstrated excellence in communication and conflict resolution skills, contributing to seamless community operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
COMMUNITY MANAGER
MEB MANAGEMENT SERVICES/Bryten Real Estate Partnership
01.2022 - 01.2025
- Communication with all project supervisors and vendors
- Provide leadership skills to 7 employees under my supervision
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Evaluated community feedback, making data-driven decisions to continuously improve community management strategy.
- Evaluated property conditions and recommended improvements.
COMMUNITY MANAGER
PEM REAL ESTATE
01.2018 - 01.2021
- Negotiation with all necessities Contractors / Subcontractors.
- Communication with all project supervisors and vendors.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Oversaw property management operations for three communities, ensuring compliance with policies and regulations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers, corporate and residents.
COMMUNITY MANAGER
YES! COMMUNITIES
01.2017 - 01.2018
- Managed all aspects of daily operations of a manufactured home community to include: staff supervision, vendor negotiations, tenant relationships, basic bookkeeping, payroll, budget preparation, maintain monthly budget.
- Collect and deposit rent payments, resolve tenant complains, track renewals, completed paperwork for evictions, summit work orders and follow up with completion.
- Maintain occupancy, distribute marketing tools including flyers, update Craigslist and internet ads.
- Managed approximately 30 incoming calls, emails and faxes per day from prospects, corporate and residents.
ASSISTANT PROPERTY MANAGER
MILLER FRISHMAN GROUP
01.2015 - 01.2016
- Assist in management of all aspects of daily operations of apartment complex, to include: vendor negotiations, tenant relationships, basic bookkeeping, budgeting preparation, budget log maintenance, payroll.
- Process and screen all rental applicants, collect rent payments, resolve tenant complaints, track renewals/expiring leases, complete legal paperwork related to evictions.
- Maintain occupancy; distribute marketing tools including flyers and internet ads.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
ASSISTANT PROPERTY MANAGER
LEDIC MANAGEMENT GROUP
01.2013 - 01.2015
- Assist in management of all aspects of daily operations of (5) Low Income Housing Tax Credit (LIHTC) apartment complexes, to include: vendor negotiations, tenant relationships, basic bookkeeping, budgeting preparation, budget log maintenance, and preparation of monthly/annual budget reports.
- Process and screen all rental applicants, collect rent payments, resolve tenant complaints, track renewals/expiring leases, complete legal paperwork related to evictions, and process, record paperwork for and interact with Section 8 Housing Authorities and clients.
- Maintain occupancy; distribute marketing tools including flyers and internet ads.
- Completed final move-out walk-through with tenants to identify required repairs.
INVESTMENT MANAGER
INTEGRITY ASSET MANAGEMENT
01.2005 - 01.2012
- Managed all aspects of daily operations of (3) apartment complexes, to include: staff supervision, vendor negotiations, tenant relationships, basic bookkeeping, payroll, budgeting preparation, maintained budget log, and prepared monthly/annual budget reports.
- Processed and screened all rental applicants, collected rent payments, resolved tenant complaints, tracked renewals/expiring leases, completed legal paperwork related to evictions, and processed, recorded paperwork for and interacted with Section 8 Housing Authorities and clients.
- Maintained occupancy, created/distributed marketing tools including flyers, newspaper and internet ads, updated company website, continually updated existing brochures, and earned the employer-issued “Outstanding Customer Service Award” in 2009.
Education
Associate of Science - Early Childhood Education
El Paso Community College
El Paso, Texas01.2004
Nursing
Innovations in Health Care
El Paso, TexasSkills
- Community engagement
- Tenant and eviction laws
- Property inspections
- Resident relations
- Employee performance management
- Financial budgeting and reporting
- Proficient in Microsoft Office, Word and Excel, Google Office, Outlook, Yardi, Onesite, Resman, Manage America, RentCafe, Paycom, CRM
- Vendor management
- Leasing and sales
- Conflict handling
- Maintenance oversight
- Schedule planning
- Online advertising
- Payment processing
- Calendar management
- Database management
- Client service and support
- Multilingual communication (English and Spanish)
- Administrative support
- Team Training
- Contract negotiation
- Amenities expertise
- Meeting participation
- Web analytics
- Promotional planning
- Workplace safety
- Price structuring
- Facility repair
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Content creation
- Analytical thinking
- Strategic planning
- Digital marketing
- Project management
- Data analysis
- Market research
- Event planning
- Social media management
- Feedback collection
- Trend analysis
- Reporting and metrics
- Team recruitment
- Leasing strategy development
- Policy administration
- Income and expense management
- Interior renovations
- Decision-making
- Social media engagement
- Creative and adaptable
- Budget preparation
- Fair housing mandates
- Capital projects management
- Administrative leadership
- Customer service-focused
Certification
Other Professional Certifications: Fair Housing Certificate, Texas Property Association Redbook Completion Certificate, El Paso Apartment Association Apartment Training Certificate, Completion of Certified Community Manager Training, 2018.
SUMMARY OF QUALIFICATIONS
Bilingual: English / Spanish.
SUMMARY OF QUALIFICATIONS
I am extensively experienced in Operations Management, Strategic Marketing/Sales Planning, Purchasing, Team Building, Client Retention/Satisfaction, Customer Service, Bookkeeping, Budgeting, and Reporting. I am proficient in Microsoft Excel, Word, Access, Outlook, Yardi, Onsite, Resman, Manage America, RentCafe, RentRoll, Paycom.
Timeline
COMMUNITY MANAGER
MEB MANAGEMENT SERVICES/Bryten Real Estate Partnership
01.2022 - 01.2025
COMMUNITY MANAGER
PEM REAL ESTATE
01.2018 - 01.2021
COMMUNITY MANAGER
YES! COMMUNITIES
01.2017 - 01.2018
ASSISTANT PROPERTY MANAGER
MILLER FRISHMAN GROUP
01.2015 - 01.2016
ASSISTANT PROPERTY MANAGER
LEDIC MANAGEMENT GROUP
01.2013 - 01.2015
INVESTMENT MANAGER
INTEGRITY ASSET MANAGEMENT
01.2005 - 01.2012
Associate of Science - Early Childhood Education
El Paso Community College
Nursing
Innovations in Health Care