Paula Amado
Fall River,Massachusetts
Summary
Driven by a results-focused approach, I enhanced community engagement at Durfee High School Fall River by implementing innovative solutions and fostering partnerships. My expertise in problem-solving and exceptional communication skills led to significant improvements in program effectiveness and participant satisfaction. Skilled in both team collaboration and organizational management, I consistently deliver impactful outcomes.
Overview
20
20
years of professional experience
Work History
Community Facilitator
Durfee High School Fall River
08.2024 - Current
- Identified areas in need of improvement and implemented solutions.
- Monitored field trips and special events to maintain safety and increase attendee retention.
- Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
- Planned special [Type] events for program participants based on changing needs, times of year, and availability.
- Addressed concerns raised by community members promptly, working towards effective resolutions that satisfied all parties involved.
- Improved access to resources for community members by connecting them with relevant organizations and services.
- Supported local initiatives by partnering with businesses, non-profits, and government agencies to address community needs.
- Evaluated the success of community programs through regular feedback collection and data analysis, making necessary adjustments as needed.
Operations Manager
RK Hospitality
08.2022 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Store Manager
Amin Zama
03.2005 - 07.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Science - Social Sciences
PUCRS
Brazil, 08.1999
Skills
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Multitasking
Excellent Communication
Organizational Skills
Team Collaboration
Emotional Support
Self Motivation
Professionalism
Student Support
Timeline
Community Facilitator
Durfee High School Fall River
08.2024 - Current
Operations Manager
RK Hospitality
08.2022 - 08.2024
Store Manager
Amin Zama
03.2005 - 07.2011
Bachelor of Science - Social Sciences
PUCRS
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