Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paula Amaya

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Sawera Interior

Construction Labourer
04.2023 - 07.2023
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.

Pls Check Cashers

Cashiers
07.2022 - 03.2023
  • Entered information into reservations system to update and maintain records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Lsg Sky Chefs

Equipment And Sanitation
04.2022 - 07.2022
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
  • Verified food temperatures and quality ahead of service to maintain standards.

Education

Construction Safety And Health - Osha

7 Safety Training
New York, NY
05.2023

Home Health Aide -

New York Career Training School
New York, NY
02.2023

GED -

Jamaica Learning Referral Center
New York, NY
07.2019

Skills

  • Customer Service Excellence
  • Adaptable and Flexible
  • Identification Checks
  • Credit and Cash Transactions
  • Customer Assistance
  • food handling
  • responsibility with activities in charge
  • disposition and good attitude in the work area

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sawera Interior

Construction Labourer
04.2023 - 07.2023

Pls Check Cashers

Cashiers
07.2022 - 03.2023

Lsg Sky Chefs

Equipment And Sanitation
04.2022 - 07.2022

Construction Safety And Health - Osha

7 Safety Training

Home Health Aide -

New York Career Training School

GED -

Jamaica Learning Referral Center

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Paula Amaya