Paula Anderson
Idaho Falls,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Cook
The Gables of Idaho Falls
Idaho Falls, ID
04.2023 - Current
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Replenished food items from inventory and rotated ingredients.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Set up and performed initial prep work for soups, sauces and salads.
- Inspected kitchens for sanitary conditions before the start of each shift.
Dietary Cook
Teton Healthcare of Cascadia
Idaho Falls, ID
09.2021 - 04.2024
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Grilled and deep fried various foods from meats to potatoes.
- Followed established procedures and requirements for safe food handling, storage and service.
- Checked quality of ingredients before use in order to ensure freshness.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Shift Lead
Walgreens
Ammon, ID
05.2021 - 07.2022
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
Florist
Petal Passion
Ammon, ID
07.2014 - 05.2021
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Processed sales transactions via cash register and telephone orders.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Pruned flora and fauna to fit perfectly into bouquets and arrangements.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
- Created tabletop and various other custom arrangements or pieces.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Education
High School Diploma -
Shelley High School
Shelley, ID05.1990
Skills
- Plating and presentation
- Quality control
- Acquainted with hygiene practices
- Active listening
- Computer skills
- Reliable & trustworthy
- Organizational skills
- Training & development
Timeline
Cook
The Gables of Idaho Falls
04.2023 - Current
Dietary Cook
Teton Healthcare of Cascadia
09.2021 - 04.2024
Shift Lead
Walgreens
05.2021 - 07.2022
Florist
Petal Passion
07.2014 - 05.2021
High School Diploma -
Shelley High School
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