Paula Angel
Sacramento,CA
Summary
Dedicated client service professional with over 10 years of experience in customer support, account management, and administrative services. Proven track record in problem-solving, technical troubleshooting, and enhancing customer satisfaction through efficient communication and organization. Recognized for strong analytical skills, meticulous attention to detail, and the ability to train and motivate team members. Bilingual in Spanish and English, with expertise in diverse software systems and a commitment to delivering quality client experiences.
Overview
8
8
years of professional experience
Work History
E-commerce Customer Support Representative
OVF (Official Vella Fashion)
10.2021 - Current
- Improved customer satisfaction by swiftly addressing technical and account issues
- Developed systems to organize client contracts, reports, and records for seamless operations
- Maintained up-to-date account information, processing orders, and managing database changes with accuracy
- Adhered to quality control standards, receiving high feedback for patience and attentiveness with dissatisfied customers
Customer Service Representative
North American Home Services
03.2022 - 09.2022
- Assisted clients with scheduling and inspector availability for home and property inspections
- Promoted company policies and contributed to team morale while meeting departmental targets
- Progressed to roles with increased responsibility, drawing on expertise in home, termite, and sewer inspections
Leasing Agent
Woodmont Real Estate Services
06.2017 - 03.2022
- Addressed resident inquiries, managed maintenance requests, and documented interactions using RealPage and Microsoft platforms
- Promoted available units based on prospective resident needs, completing applications accurately
- Managed resident accounts, including service arrangements and account updates, ensuring timely resolution of issues
Assistant Property Manager
Winn Residential
06.2016 - 02.2017
- Enhanced resident satisfaction by efficiently resolving on-site and account issues
- Organized client records for compliance, streamlined Fair Housing Law processes with simplified checklists
- Followed up on delinquencies and implemented collection procedures, ensuring compliance with policies
Education
Cosmetology Graduate -
Marinello Schools of Beauty
Sacramento, CA01.2014
High School Diploma -
Options for Youth
Rancho Cordova, CA01.2012
Skills
- Customer Service Excellence
- Data Analysis & Reporting
- Team Leadership & Training
- Bilingual Communication
- Customer Success Management
- Customer service excellence
- Shipping and receiving understanding
- Software troubleshooting
- Organization and recordkeeping
- Teamwork and Collaboration
- Active Listening
- Microsoft Windows and Office
- Issue and Resolution Tracking
- Call Center Operations
- Complaint Handling
- Report Generation
- Data Management
- Interpersonal Skills
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
North American Home Services
03.2022 - 09.2022
E-commerce Customer Support Representative
OVF (Official Vella Fashion)
10.2021 - Current
Leasing Agent
Woodmont Real Estate Services
06.2017 - 03.2022
Assistant Property Manager
Winn Residential
06.2016 - 02.2017
High School Diploma -
Options for Youth
Cosmetology Graduate -
Marinello Schools of Beauty
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