Paula Armstrong

Maintain cleanliness of restroom/park areas, Stock restroom supplies, Maintain/organize storage closet, Notify leadership of any supplies needed, Report any concerns or repair needs in restroom facilities, Change trash bags, Interact with guests and answer guest questions, Complete opening and closing procedures, Assist with park emergencies, including inclement weather, Perform other duties as assigned

• Maintain cleanliness of park areas, Operate and maintain blow packs, pressure washers, vacuums, fire hoses, etc., Stock restroom supplies, Maintain/organize storage closet, Notify leadership of any supplies needed, Report any concerns or repair needs in restroom facilities, Sweep debris from pathways while scanning landscape for trash, Maintain hand washing stations, Change trash bags, Ensure safe and efficient line speed and crowd flow through stadiums, Interact with guests and answer guest questions, Complete opening and closing procedures, Direct guests to attractions, Assist with park emergencies, including inclement weather, Perform other duties as assigned

• Engaged safety devices and monitored attraction during operation to reduce safety risks.
• Cleaned rides and attractions to reduce spread of germs and bacteria.
• Fostered communication between ride operators and other amusement park personnel to support operations.
• Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
• Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
• Trained new ride operators on safety procedures and ride operations.
• Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
• Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.
• Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
• Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
• Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
• Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
• Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
• Enhanced rider experience by enforcing safety procedures and providing clear instructions.
• Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
• Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
• Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
• Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.