Paula Arnold

Managed patient information systems to ensure data accuracy and compliance with regulatory standards. Reviewed denied claims to make corrections & any other updates the claim would need and rebilled back to Medicare.

• Scheduled patient appointments and managed physician calendars to optimize workflow.
• Coordinated communication between patients and medical staff, ensuring timely follow-ups.
• Utilized electronic health record systems for accurate patient information management.
• Streamlined scheduling processes to reduce appointment cancellations and no-shows.
• Monitored and confirmed insurance verification processes for pre-authorization of procedures.
• Maintained accurate patient records with meticulous attention to detail during the appointment booking process.
• Prepared correspondence, memos and medical forms.
• Contributed to a positive work environment through effective teamwork within the cardiology department''s administrative support staff.
• Scheduled patients for exams by inputting and updating patient information in medical system.
• Handled incoming phone calls from patients to schedule or reschedule appointments.
• Streamlined communication among medical staff for better patient care coordination.
• Ensured timely access to cardiac care by promptly scheduling diagnostic tests and procedures.
• Obtained and entered authorization and correspondence relating to referrals in patient charts and computer.
• Adhered to strict confidentiality guidelines while handling sensitive patient information during scheduling interactions with medical staff and patients alike.
• Provided exceptional customer service by addressing patients'' scheduling concerns and answering inquiries in a professional manner.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Managed patient scheduling and appointment coordination using electronic health record systems.
• Facilitated communication between patients and medical staff to enhance workflow efficiency.
• Assisted in insurance verification processes, ensuring compliance with organizational standards.
• Implemented office procedures that improved patient check-in experience and reduced wait times.
• Trained new staff on administrative protocols and software usage for optimal operational performance.
• Oversaw daily operations of reception area, maintaining a professional environment for patients and visitors.
• Developed patient follow-up procedures to improve appointment adherence and satisfaction rates.
• Streamlined data entry processes, enhancing accuracy in patient records management and retrieval systems.
• Developed strong rapport with patients through empathetic listening and clear communication of medical procedures and policies.
• Contributed to the optimization of appointment booking systems by offering insightful feedback on user experience improvements.
• Streamlined front office operations for improved patient flow and reduced wait times.
• Cultivated a positive work atmosphere by consistently demonstrating professionalism, teamwork, and adaptability in various situations.
• Accurately recorded patient demographics, histories, referral sources, insurances information into electronic health records system to ensure proper documentation.
• Participated in regular staff meetings to discuss process improvements while maintaining compliance with industry standards and regulations.
• Supported the implementation of new software programs and processes, providing feedback for continuous improvement in the office environment.
• Managed the collection of copayments and outstanding balances from patients, ensuring timely financial transactions within the department.
• Facilitated efficient interdepartmental communication, resulting in smooth coordination between radiologists, technicians, and other medical staff members.
• Facilitated a smooth check-in process for patients by verifying insurance eligibility prior to scheduled appointments.