Paula A. Seeley
Gratiot Integrated Health
Alma,MI
1
Certification
12
years of professional experience
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Home Care
1 Year 7 Months- Developed and prepared nutritious meals to meet specific dietary requirements.
- Executed cleaning and organization tasks to maintain a tidy living environment.
- Provided attentive companionship and emotional support to promote mental health.
- Arranged dependable transportation for medical appointments, promoting punctuality in receiving healthcare services.
- Guided clients through personal hygiene and grooming routines to promote self-care and confidence.
- Analyzed client needs on a daily basis to ensure alignment with service offerings.
- Evaluated client medication schedules to maintain accuracy and enhance patient safety.
- Coordinated daily living support activities aimed at fostering client comfort and self-sufficiency.
- Implemented processes to ensure compliance with electronic visit verification standards, enhancing operational integrity.
- Facilitated smoother transitions from hospital to home care for patients, coordinating with external healthcare providers.
- Guided families through the complex process of selecting appropriate long-term care facilities or home care services for aging loved ones.
- Educated family members on appropriate home care techniques, promoting continuity of care after discharge from the facility.
- Educated patients'' families about disease processes, treatment options, and post-discharge home care requirements.
- Developed personalized home care routines for clients based on their specific needs, enhancing the effectiveness of ongoing treatments.
- Enhanced client comfort by providing personalized home care services and support.
- Instructed patients and family how to manage illness by explaining post-treatment home care needs, diet, nutrition and exercise programs and self-administration of medication and rehabilitation.
Bookkeeper
5 Years 7 Months- Maintained financial records to ensure accuracy and compliance with regulations
- Organized and categorized documents for efficient retrieval.
- QuickBooks
- Prepared tax documents to support timely and accurate filing for clients
- Utilized QuickBooks software for financial tracking and reporting.
- Filing of all documents
- Managed accounts payable and receivable, ensuring accurate processing of financial transactions.
- Reconciled monthly bank statements, identifying discrepancies and resolving issues promptly.
- Prepared financial reports for management, providing insights into company performance.
- Implemented streamlined bookkeeping processes, improving efficiency in record-keeping tasks.
- Developed budgeting tools to assist management in forecasting expenses and revenue trends.
- Collaborated with auditors during annual audits, facilitating smooth review processes and addressing findings.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Respite Worker
11 Years 7 Months- Delivered individualized care plans for children with special needs, fostering emotional and developmental growth
- Led educational activities for students
- Managed challenging behaviors in students
- Enhanced classroom settings for optimal learning
- Provided compassionate care to individuals with developmental disabilities, ensuring safety and well-being.
- Assisted clients with daily living activities, promoting independence and personal growth.
- Implemented individualized support plans, adapting approaches based on client needs and preferences.
- Collaborated with multidisciplinary teams to coordinate services and enhance client outcomes.
- Evaluated client progress regularly, adjusting support strategies to maximize effectiveness and satisfaction.
- Improved client well-being by providing consistent and compassionate care during respite periods.
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Managed emergency situations calmly and efficiently while following established protocols to ensure client safety.
Shelter Aid Lead
1 Year- Facilitated guest intake process
- Enforced policies and procedures to maintain safety and compliance
- Pass medications
- Assisted guests in securing housing and employment opportunities
- Completed daily administrative paperwork
- Daily paperwork completed
- Performed thorough cleaning tasks
- Handled incoming phone calls
- Conducted staff training sessions
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Cashier/Customer Service
1 Year- Welcomed customers upon entry to enhance their dining experience.
- Took accurate food orders to ensure customer satisfaction.
- Maintained cleanliness in restaurant areas to ensure a welcoming environment.
- Handled cash transactions accurately during customer purchases.
- Maintained fast, accurate speed of service to enhance customer experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to streamline service delivery during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Center Coordinator
5 Years- Answers phones in a polite and friendly manner
- Always protects patient confidentiality
- Facilitates patient flow, excellent communication with clinical staff and families
- Facilitates patient flow, excellent communication with clinical staff and families
- Managed accounts payable transactions
- Coordinated supply orders to maintain inventory
- Used computer platforms, Microsoft Word, Google Docs, and billing platforms
- Created and prepared clinical stimuli to support clinician needs
- Coordinated daily operations to ensure efficient clinic workflows and patient care delivery.
- Conducted training sessions for new employees
- Created weekly work schedules for over 20 employees
- Developed training programs for staff to enhance service quality and operational effectiveness.
- Implemented process improvements that streamlined administrative tasks and reduced patient wait times.
- Led cross-functional teams in strategic initiatives aimed at enhancing patient satisfaction scores.
- Oversaw scheduling systems, optimizing resource allocation across multiple departments.
- Served as a liaison between healthcare providers and patients, ensuring effective communication and support.
- Analyzed data trends to inform decision-making and improve overall organizational performance.
- Coordinated with external vendors to secure necessary resources for events, ensuring timely delivery and cost-effective solutions.
- Streamlined communication between staff members by establishing clear channels of communication for planning purposes.
- Managed program budgets by tracking expenses, identifying potential cost savings, and allocating funds appropriately.
- Enhanced program efficiency by streamlining administrative processes and implementing new organizational systems.
- Established policies and procedures for the center, creating a consistent framework for staff members to follow.
Education
Master of Science - Legal Studies
Bachelor of Science - Communications/Public Relations, Business Minor Business
Skills
Nursing home care assistance
Home care aide
Home care coordination
Home care planning
Certification
- Diversity Training
- Problem Solving
- Active Listening
- Attention to Detail
- Logic and Verbal Reasoning
- Alternative Dispute Resolution Certified
- Case management and social work
- Cultural Competence
- Human Trafficking
- HIPAA
- Ethics in ABA
- Microsoft Office proficiency
- QuickBooks
- First aid and AED machine
- Registered Behavior Technician License # 16-18038 2015
Timeline
Home Care
Safe Hands Warm Heart
01.2025 - CurrentRead More
Shelter Aid Lead
Gratiot County Hope House
01.2022 - 01.2023Read More
Bookkeeper
Seeley Heating and Cooling
01.2021 - CurrentRead More
Cashier/Customer Service
McDonald's
01.2021 - 01.2022Read More
Respite Worker
Gratiot Integrated Health
01.2015 - CurrentRead More
Center Coordinator
Centria Health Care
01.2015 - 01.2020Read More
Kaplan University
Master of Science from Legal Studies
Read More
Central Michigan University
Bachelor of Science from Communications/Public Relations, Business Minor Business
Read More