Paula Asher
Versailles,KY
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Fairfield Inn And Suites
02.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Front Desk Receptionist
Fairfield Inn And Suites North
04.2013 - 07.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Waitressing/Bartending
Horseshoes Saloon And Grill
06.2015 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Jamestown High School
Nocross, GA05.2011
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Hospitality services
- Issue handling
- Confidentiality handling
- Multi-Line Telephone Systems
Timeline
Front Desk Receptionist
Fairfield Inn And Suites
02.2024 - Current
Waitressing/Bartending
Horseshoes Saloon And Grill
06.2015 - 03.2018
Front Desk Receptionist
Fairfield Inn And Suites North
04.2013 - 07.2018
High School Diploma -
Jamestown High School
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