PAULA BAKER
Marshall, AR
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
24
24
years of professional experience
Work History
Chief Deputy
Polk County District Clerk's Office
03.2023 - 05.2024
- Managed case filings and document processing to ensure compliance with legal standards.
- Monitored legislative changes impacting clerical processes, ensuring timely updates to office procedures and policies.
- Established best practices for customer service interactions, improving overall client satisfaction ratings.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw the maintenance of accurate records and databases for case management.
- Developed training materials for new staff, enhancing onboarding efficiency and operational knowledge.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Legal Secretary/Court Clerk
Polk County District Clerk's Office
08.2010 - 03.2023
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Prepared legal documents, ensuring compliance with court requirements and procedural guidelines.
- Managed case files, maintaining organization and confidentiality across all records.
- Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
Kitchen Manager
Whistlestop Cafe
05.2000 - 05.2010
- Oversaw daily kitchen operations, ensuring compliance with health and safety standards.
- Managed inventory control, minimizing food waste and optimizing supply costs.
- Trained and supervised kitchen staff, improving team efficiency and performance.
- Developed weekly menus, incorporating seasonal ingredients to enhance customer experience.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients and supplies.
- Implemented new cooking techniques, elevating food quality and presentation standards.
Education
HS Diploma -
Goodrich High School
Goodrich, Texas01.2001
Skills
- Case management
- Document processing
- Legal compliance
- Customer service
- Records management
- Financial reconciliation
- Legislative monitoring
- Administrative support
- Data entry accuracy
- Court administrative processes
- Microsoft office
- Adobe acrobat
Accomplishments
- Assisted in the managing of the company database and verified, edited and modified members' information.
- Customer Service
- Worked with court systems to diligently complete all assigned tasks, working overtime as needed.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Timeline
Chief Deputy
Polk County District Clerk's Office
03.2023 - 05.2024
Legal Secretary/Court Clerk
Polk County District Clerk's Office
08.2010 - 03.2023
Kitchen Manager
Whistlestop Cafe
05.2000 - 05.2010
HS Diploma -
Goodrich High School
Core Strengths
- Energetic work attitude
- High customer service standards
- Dedicated to process improvement
- Customer service management expertise
- Microsoft Word
- Net Data
- Adobe Acrobat
- Accounts Receivable
- Outlook