Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
TECHNOLOGY
Generic
Paula Ballard

Paula Ballard

Rock Hill,USA

Summary

Forward-thinking leader successful in planning and implementing diverse workplace systems and processes, addressing problems, and enhancing operations with well-planned, data-driven approaches. Excellent leadership, project management, and problem-solving abilities, with extensive office system knowledge. Experienced with executive leadership and strategic planning, utilizing innovative approaches to drive business growth and operational excellence. Track record of effective team collaboration and achieving results showcases a strong commitment to success.

Overview

25
25
years of professional experience

Work History

Customer Care VP Assistant

Comporium
10.2023 - Current
  • Admin support to VP for customer care team
  • Detailed tracking and reporting for each department inclusive of Call Center, Billing and Collections, and CNOC.
  • Led strategic initiatives to enhance organizational performance and drive operational efficiencies.
  • Maintenance of monthly reports and creating efficient systems for obtaining information.
  • Responsible for all customer correspondence regarding transition projects throughout the enterprise.
  • Responsible for creating and maintaining employee commission records.

Owner / Auctioneer

The Great Estate Auction Company
02.2023 - 03.2024
  • Developed marketing strategies to increase auction participation and visibility within local community.Planning and execution of sorting, inventorying, and appraising each item in auction.
  • Directed operations for auction events, ensuring seamless execution from setup to conclusion.
  • Implemented inventory management systems to streamline processing of auction items and reduce errors.
  • Cultivated relationships with consignors and buyers, enhancing customer satisfaction and loyalty.
  • Analyzed market trends to inform pricing strategies and improve item valuation accuracy during auctions.
  • Oversaw financial transactions, ensuring compliance with industry regulations and maintaining fiscal integrity.

Solutions Director

Offerpad
04.2021 - 02.2023
  • Maintained a top-ranking status in top 5 markets consistently.
  • Increased team from 4 agents to 27, Provided comprehensive training to team members, resulting in improved performance and skill development.
  • Achieved production targets with balanced, strategic structures.
  • Supervised staff hiring, training and performance evaluations to meet KPIs and wider business goals.
  • Led cross-functional teams to streamline operational processes and enhance service delivery.
  • Developed and implemented strategies to optimize customer engagement and satisfaction.
  • Mentored junior staff on best practices in solutions management and client relations.
  • Established key performance indicators to measure success and drive continuous improvement.
  • Facilitated training sessions to enhance team skills and knowledge in solutions management practices.
  • Enhanced client satisfaction by providing tailored solutions to meet their specific needs.

Operations Manager

Stephen Cooley Real Estate
05.2010 - 04.2021
  • Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
  • Resolved process inefficiencies through effective analysis and resolution of deficient areas.
  • Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
  • Utilized problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations.
  • Communicated clear objectives and implemented hands-on strategies resulting in peak performance.
  • Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.
  • Identified process improvement opportunities to promote world-class customer experience.
  • Conducted staff meetings to review work activities and drive continuous improvement.
  • Developed mechanisms and tools to maintain critical data tracking for operational records.
  • Worked in several capacities while with this company including closing coordinator, marketing director and operations manager.

Education

Associates Degree - Business

York Technical College
Rock Hill, SC

North Carolina Real Estate Broker - undefined

South Carolina Real Estate Broker - undefined

South Carolina Auctioneer - undefined

Skills

  • Detailed data tracking
  • Workflow optimization
  • Effective problem resolution
  • Staffing and onboarding
  • Streamlined departmental structure
  • Strategic task management
  • Collaborative team development
  • Clear verbal and written communication
  • Problem-solving skills
  • Strategic decision-making
  • Cultivating strong partnerships
  • Effective team leadership

Accomplishments

  • Used Microsoft Excel to develop extensive monthly reporting charts for Customer Care Department.
  • Supervised team of 24 staff members.
  • Achieved efficiency in customer follow up through effectively implementing the use of new CRM program.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of organization reporting.
  • Planned and coordinated Boomtown project.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Care VP Assistant

Comporium
10.2023 - Current

Owner / Auctioneer

The Great Estate Auction Company
02.2023 - 03.2024

Solutions Director

Offerpad
04.2021 - 02.2023

Operations Manager

Stephen Cooley Real Estate
05.2010 - 04.2021

North Carolina Real Estate Broker - undefined

South Carolina Real Estate Broker - undefined

South Carolina Auctioneer - undefined

Associates Degree - Business

York Technical College

TECHNOLOGY

  • Word
  • Excel
  • Teams
  • Dotloop
  • Boomtown
  • Salesforce
  • Tableau
  • Powerpoint
  • Monday.com
  • IQGEO
  • Power BI

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