Paula Barbosa
Jacksonville
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
28
28
years of professional experience
Work History
Receptionist
American Business Systems
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Assistant Manager
Advance America
11.2018 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Lazy Boy Furniture
01.2004 - 01.2005
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Belk
11.2001 - 03.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Gayfer's Department Store
01.1997 - 10.1999
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate - Travel And Tourism
Advance Career Training
Jacksonville, FL07-1998
High School Diploma -
Wolfson High School
Jacksonville, FL05-1986
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
American Business Systems
04.2022 - Current
Assistant Manager
Advance America
11.2018 - 06.2020
Assistant Manager
Lazy Boy Furniture
01.2004 - 01.2005
Sales Associate
Belk
11.2001 - 03.2003
Sales Associate
Gayfer's Department Store
01.1997 - 10.1999
Certificate - Travel And Tourism
Advance Career Training
High School Diploma -
Wolfson High School