Summary
Overview
Work History
Education
Skills
Certification
Timeline
Ministers License
Generic

Paula Barnes

North Las Vegas

Summary

Dynamic customer service professional with extensive experience at Jackson Hewitt, excelling in appointment scheduling and CRM software. Proven track record of enhancing customer satisfaction through effective problem-solving and collaboration. Recognized for streamlining processes, resulting in improved efficiency and a positive work environment. Committed to delivering exceptional service and fostering strong client relationships.

Professional and experienced customer service professional prepared for this role. Demonstrates strong communication and problem-solving skills, adept in managing inquiries and resolving issues efficiently. Focused on collaboration and achieving results, with flexibility to adapt to changing needs. Highly reliable team player with commitment to providing exceptional service.

Knowledgeable with background in customer service office assistance. Proven track record in managing customer inquiries, coordinating office tasks, and supporting administrative operations. Demonstrated effective communication and problem-solving skills in fast-paced environments.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Customer Service Office Assistant

Jackson Hewitt
08.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Conducted research as needed to provide reliable data for informed decision-making processes within the organization.
  • Coordinated travel arrangements for executives, facilitating smooth business trips without disruptions or delays.
  • Handled sensitive customer information with discretion, upholding strict confidentiality standards at all times.
  • Supported team members with timely assistance, contributing to a positive work environment.
  • Trained new employees on company policies and procedures, ensuring consistent quality of service across the team.
  • Maintained a clean and organized workspace for improved workflow and overall office aesthetics.
  • Streamlined office processes for increased efficiency and productivity.
  • Managed multiple phone lines, directing calls to appropriate departments and ensuring seamless communication.
  • Reviewed and edited correspondence materials before distribution, guaranteeing professionalism in all communications emanating from the office environment.
  • Scheduled appointments and meetings for executive staff, maximizing daily productivity levels.
  • Assisted customers in locating products or services, saving time and increasing satisfaction levels.
  • Collaborated with colleagues on projects, improving teamwork and overall results.
  • Processed customer payments accurately, maintaining financial integrity within the company.
  • Resolved customer complaints professionally, restoring trust in the company''s services.
  • Improved office supply inventory management by implementing an efficient tracking system.
  • Provided administrative support to executives, enabling them to focus on high-priority tasks.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Aircraft Cabin Cleaner

Unifi Service
02.2024 - Current
  • Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
  • Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
  • Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
  • Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
  • Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
  • Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.
  • Maximized efficiency by adhering to assigned work schedules and prioritizing tasks based on aircraft turnaround times.
  • Upheld customer experience standards with prompt removal of leftover food items and restocking essential supplies.
  • Ensured passenger satisfaction through detailed attention to seat pockets, tray tables, and overhead compartments.
  • Collaborated effectively with cross-functional teams such as ground crew, maintenance staff, and flight attendants to prepare aircrafts for departure swiftly.
  • Continuously improved personal performance by actively seeking feedback from supervisors and colleagues.
  • Demonstrated adaptability by quickly adjusting to changing work schedules due to unpredictable flight delays or cancellations.
  • Supported airline reputation for excellence by delivering consistently spotless cabins in preparation for boarding.
  • Met strict safety standards through appropriate use of chemical agents and adherence to regulatory guidelines.
  • Managed inventory levels of cleaning supplies efficiently, promptly notifying management when supplies needed replenishment.
  • Promoted a positive image of the airline with professional appearance and interactions during cabin inspections.
  • Displayed excellent time management skills by completing tasks within allocated timeframes, even when facing unexpected challenges.
  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.

Airline Customer Service Agent

Unifi Service
07.2024 - 02.2025
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
  • Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
  • Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
  • Increased repeat business through personalized interactions and building rapport with customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Produced and shared customer service reports to support management decision-making.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

Retention Customer Service Representative

Cox Communications
12.2022 - 08.2024
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to implement new strategies for improving overall customer retention.
  • Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
  • Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
  • Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
  • Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
  • Worked closely with other departments as needed to resolve complex customer issues efficiently.
  • Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
  • Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
  • Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
  • Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
  • Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
  • Ensured compliance with industry regulations and company policies throughout all dealings with customers.
  • Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
  • Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
  • Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
  • Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Grocery Store Cashier

Food 4 Less Supermarket
06.2008 - 08.2012
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
  • Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
  • Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
  • Communicated effectively with coworkers to foster strong teamwork within the cashier department.
  • Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
  • Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
  • Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Participated in ongoing training and development opportunities to stay current with industry trends and best practices.
  • Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
  • Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
  • Contributed to loss prevention efforts by identifying potential theft situations and reporting suspicious activity to management promptly.
  • Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
  • Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Retrieved items for customers and verified prices.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Operated cash register to accurately process and record customer payments.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Real Estate Agent

J Street A Real Estate Company
06.2006 - 06.2007
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Reviewed market research data and changed sales plans accordingly.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
  • Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
  • Streamlined property viewing process with efficient scheduling system, improving client convenience.
  • Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
  • Tailored communication style to meet diverse client needs, building trust and rapport.
  • Provided clients with detailed comparative market analyses, helping them understand property values and make strategic decisions.
  • Secured prime listings by demonstrating comprehensive marketing strategy to potential sellers.
  • Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
  • Collaborated with interior designers to stage homes, increasing their appeal and selling price.
  • Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
  • Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
  • Consistently exceeded quarterly sales targets through diligent follow-up, persuasive negotiation, and focus on client needs.
  • Enhanced online property listings with high-quality photographs and detailed descriptions, leading to quicker sales.
  • Organized open houses that showcased properties effectively, leading to increased interest and offers.
  • Conducted comprehensive market research to identify emerging trends, enabling clients to make informed investment decisions.
  • Increased client portfolio by strategically networking at industry events and maintaining strong relationships with existing clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Developed new business and managed new and existing clients.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.

Inbound Customer Service Representative

AT&T
07.1990 - 05.2006
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
  • Improved first-call resolution rates by efficiently managing customer issues and complaints.
  • Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
  • Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
  • Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
  • Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
  • Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
  • Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
  • Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.
  • Contributed to maintaining a positive work environment through active participation in team meetings, trainings, and workshops.
  • Promoted company loyalty programs by effectively communicating benefits to customers, resulting in increased program enrollments.
  • Answered over [Number] calls per shift to meet fast-paced call center demands.
  • Identified areas for process improvement and provided suggestions to management that led to more effective communication within the department.
  • Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.
  • Demonstrated flexibility by adapting swiftly to changes in product offerings or company procedures, minimizing disruption to the customer experience.
  • Streamlined communication with customers by providing accurate information regarding products and services.
  • Assisted customers in navigating company website or online portal to facilitate self-service solutions where appropriate.
  • Supported new hire training initiatives through mentorship and shadowing opportunities that fostered an environment conducive to learning and growth for colleagues entering the role of Inbound Customer Service Representative.
  • Implemented and developed customer service training processes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

Real Estate

Modesto Junior College
Modesto, CA
04-2022

Business Administration

Modesto Junior College
Modesto, CA
04-2022

Skills

  • Appointment scheduling
  • Typing speed
  • CRM software
  • Email management
  • Organization
  • Billing and invoicing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Organizational skills
  • Effective communication

Certification

  • Minster of Theology License - December 2024

Timeline

Customer Service Office Assistant

Jackson Hewitt
08.2024 - Current

Airline Customer Service Agent

Unifi Service
07.2024 - 02.2025

Aircraft Cabin Cleaner

Unifi Service
02.2024 - Current

Retention Customer Service Representative

Cox Communications
12.2022 - 08.2024

Grocery Store Cashier

Food 4 Less Supermarket
06.2008 - 08.2012

Real Estate Agent

J Street A Real Estate Company
06.2006 - 06.2007

Inbound Customer Service Representative

AT&T
07.1990 - 05.2006

Real Estate

Modesto Junior College

Business Administration

Modesto Junior College

Ministers License

Study with my local Church , and partner with other outreach to give food and clothing to the less fortunate.

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Paula Barnes