Summary
Overview
Work History
Education
Skills
Timeline
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Paula Bartelt

Green Bay

Summary

Dynamic professional with extensive experience at Carver/Marquis Yachts, specializing in process improvement and technical documentation. Proven ability to enhance material flow efficiency and promote team collaboration. Strong commitment to quality assurance and problem-solving, leading to continuous improvement in engineering projects and ensuring optimal material performance.

Overview

41
41
years of professional experience

Work History

Customer Service/Supplement Consultant

Down to Earth Nutrition
Green Bay
10.2024 - Current
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with product inquiries and provided excellent service.
  • Handled cash, credit, and digital payments in a secure manner.

Bill of Material/Engineer

Carver/Marquis Yachts
Pulaski
03.1984 - 06.2022
  • Collaborated with design teams to optimize material selection for performance and durability.
  • Conducted failure analysis on materials to identify improvement areas in production.
  • Identified and recommended methods to improve efficiency of material flow, inventory and storage.
  • Reviewed engineering drawings and specified appropriate materials to meet design requirements.
  • Defined, planned and implemented materials and process investigations.
  • Selected and documented materials and processes to meet design requirements.
  • Implemented corrective actions based on findings from periodic audits of material control systems.

Patient Service Representative

Aurora Medical Center
Green Bay
10.2013 - 05.2016
  • Greeted patients warmly, ensuring a welcoming environment for all visitors.
  • Scheduled appointments efficiently using electronic health record systems.
  • Answered patient inquiries, providing clear information about services and procedures.
  • Collected and updated patient information accurately in the database.
  • Facilitated insurance verification, confirming coverage details for patient services.
  • Collaborated with healthcare teams to streamline patient flow and communication.
  • Educated patients on billing processes, addressing concerns and clarifying charges.
  • Answered incoming calls in a professional manner.

Education

Associate of Science - Healthcare Business Services

Northeast Wisconsin Technical College
Green Bay, WI
05-2013

Skills

  • Customer relationship management
  • Quality assurance
  • Technical documentation
  • Process improvement
  • Inventory management
  • Effective communication
  • Team collaboration
  • Time management
  • Reports and documentation
  • Problem-solving
  • Continuous improvement

Timeline

Customer Service/Supplement Consultant

Down to Earth Nutrition
10.2024 - Current

Patient Service Representative

Aurora Medical Center
10.2013 - 05.2016

Bill of Material/Engineer

Carver/Marquis Yachts
03.1984 - 06.2022

Associate of Science - Healthcare Business Services

Northeast Wisconsin Technical College

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