Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Affiliations
References
Timeline
Generic

PAULA Bellamy

Miami,Florida

Summary

Dynamic Account Executive with a proven track record at ECU Worldwide Logistics, excelling in collection management and dispute resolution. Adept at negotiating payment plans while fostering strong client relationships. Recognized for critical thinking and effective communication skills, driving successful outcomes in challenging financial environments. Committed to achieving organizational goals through teamwork and leadership.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Executive - Payable and Receivables, ECU

ECU Worldwide Logistics
Miami, FL
11.2024 - 04.2025
  • Organized collection list according to the severity of the delinquency. Provided Euler Hermes with all overdue invoices per company.
  • Enlisted the efforts of sales, and senior management when necessary to accelerate the collection process.
  • Recommended (Do not Sell) status on an account to prevent company loss and report the late payment to Credit Bureau.
  • Maintained a professional and customer-friendly manner with each account.
  • Maintained knowledge and compliance with all applicable federal and state laws (e.g., FDCPA, UDAAP).
  • Negotiated payment plans and settlements with our client's customers based on client-specific parameters.
  • Identified disputes promptly and ensures proper resolution.
  • Responded to client account queries in a timely, professional manner.
  • Demonstrated respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promoted effective working relationships with their team and other departments to help achieve department/company goals and objectives.
  • Researched and implemented effective collection techniques provided by the company.

FINANCE DEPARTMENT - BILLING

LYDECKER / DIAZ LAW FIRM
Miami, FL
01.2019 - 12.2019
  • Organized invoices according to the severity of invoice terms.
  • Provide customers with online invoicing issues, process, refunds, account adjustments, and resolve account discrepancies.
  • Communicate with Accounts Payable, Cash Applications, and other various departments to decrease delinquency.
  • Handled outbound and inbound calls professionally and knowledgeably, following the appropriate scripts, when necessary, occasionally fields inbound calls with the same professionalism.
  • Analyzed all customer requirements and resolve customer transactions issues.
  • Demonstrated respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promoted effective working relationships with their team and other departments to help achieve department/company goals and objectives.
  • Responded to client account queries in a timely and professional manner.

FINANCIAL SERVICE REPRESENTATIVE - COLLECTIONS

COMPASS GROUP USA
Miami, FL
01.2017 - 01.2019
  • Organized collection list according to the severity of the delinquency. Provided customer service regarding collection issues, processes, refunds, account adjustments, and resolve account discrepancies.
  • Enlisted the efforts of sales, and senior management when necessary to accelerate the collection process.
  • Recommended (Do not Sell) status on an account to prevent company loss and report the late payment to Credit Bureau.
  • Communicated with Accounts Payable, Cash Applications, and other various departments to decrease delinquency.
  • Achieved assigned goals (specified by the line of business/paper) Made the required number of phone calls daily and negotiate the best possible arrangements.
  • Profiled debtors and obtain financial information.

FINANCIAL SERVICE REPRESENTATIVE - COLLECTIONS

KASEYA
Miami, FL
01.2017 - 01.2019
  • Organized collection list according to the severity of the delinquency. Participates in various problem-solving and decision-making activities, as required.
  • Followed up on delinquent accounts by telephone, personal contact, and correspondence, to secure a satisfactory resolution of repayment.
  • Maintained the company's professional reputation throughout collection process.
  • Stayed informed of changes in collection policies, procedures, and related legal requirements.
  • Delinquent accounts are promptly collected and a delinquency ratio which meets management standards is maintained.
  • Demonstrated respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promoted effective working relationships with their team and other departments to help achieve department/company goals and objectives.
  • Researched and implemented effective collection techniques provided by the company.
  • Responded to client account queries in a timely and professional manner.

FINANCIAL SERVICE REPRESENTATIVE - COLLECTIONS

TEAM DGD TRANSPORT
Doral, FL
01.2017 - 12.2017
  • Organized collection list according to the severity of the delinquency. Provided Euler Hermes with all overdue invoices per company.
  • Enlisted the efforts of sales, and senior management when necessary to accelerate the collection process.
  • Recommended (Do not Sell) status on an account to prevent company loss and report the late payment to Credit Bureau.
  • Maintained a professional and customer-friendly manner with each account.
  • Maintained knowledge and compliance with all applicable federal and state laws (e.g., FDCPA, UDAAP).
  • Negotiated payment plans and settlements with our client's customers based on client-specific parameters.
  • Identified disputes promptly and ensures proper resolution.
  • Responded to client account queries in a timely and professional manner.
  • Demonstrated respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promoted effective working relationships with their team and other departments to help achieve department/company goals and objectives.
  • Researched and implemented effective collection techniques provided by the company.

FINANCIAL SERVICE REPRESENTATIVE

OFFICE DEPOT
Boca Raton, FL
01.2014 - 12.2016
  • Developed and maintained professional relationships with customers and ensure customer satisfaction.
  • Coordinated with clients and acquire all information and resolve issues effectively.
  • Provided professional assistance to all client issues and ensure confidentiality of all client information.
  • Negotiated payment plans and settlements with our client's customers based on client-specific parameters.
  • Identified disputes promptly and ensures proper resolution.
  • Demonstrated respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Provided professional assistance to all client's issues and ensure confidentiality of all client information.
  • Maintained knowledge and interpret all policies and procedures to ensure compliance with all ethics and conducts.

ADMINISTRATIVE ASSISTANT

SOUTHEASTERN HIGH SCHOOL
Miami Lakes, FL
01.2007 - 12.2013
  • Coordinates and supervises the daily operation of the school's attendance program, security functions, transportation, in-school suspension, and detention operations and works in cooperation with school board office administrators/supervisors who have division-wide responsibility for these operations.
  • Assists in establishing and administering the school's student discipline.
  • Assists the school principal in ensuring that the school's policies and procedures related to student discipline referrals and discipline action plans meet state, federal, and division requirements.
  • Registered students' and admit students for class's assignments.
  • Performs diverse office-related managerial responsibilities within areas and limits of authority as delegated by the Principal; coordinates and organizes office activities and coordinates flow of communications and information to the Principal.
  • Handles routine issues and emergencies concerning employees and students, makes decisions independently or collaboratively and recommends action as appropriate.
  • Updates absence and timesheet information for assigned personnel.
  • Serves as a major program information resource person and liaison between schools, departments, the District office and other locations; disseminates accurate and timely information and direction to students, parents, staff and visitors.
  • Prepares and submits purchase orders and work orders as assigned; prepares reimbursement requests and deposits according to established procedures.
  • Composes correspondence independently or with general instruction on a wide range of subjects requiring knowledge of procedures and policies of the school, District or assigned area; types and composes a variety of materials from verbal or written instruction.
  • Attends and participates in assigned meetings and trainings; prepares minutes from notes as required.
  • Updates and maintains multiple calendars as assigned; organizes appointments and meetings and makes arrangements for school visitations and facility use.

Education

2005 Certified Mortgage Banker Brokerage Loan Processing - Cosmetology School: Full Specialist

Miami Dade College
Miami, FL
10-2020

2025 Massage Therapist - Cyber Security 2025

ATI COLLEGE OF HEALTH
2014 Certified Respiratory Therapist
01.2014

Skills

  • Critical thinking and problem solving
  • Time management and organization
  • Leadership and team collaboration
  • Project planning and execution
  • Effective communication skills
  • Financial reporting and analysis
  • Contract negotiation and payment negotiation
  • Customer service and support
  • Invoice processing and account reconciliation
  • Collection management and dispute resolution
  • Conflict resolution
  • Data analysis

Certification

  • Respiratory Therapist
  • CPR/AED/BLS/ACLS/PALS
  • OSHA
  • EKG

Accomplishments

  • Recovered $160k in loan payments avoiding a bank write-off with a past due account.
  • Promoted to Senior Account Manager after six months.
  • Awarded top performing team certificate.
  • Achieved 97% Quality Monitoring rating.

References

Available upon request.

Affiliations

  • Walking to stay healthy and I volunteer at church and Habitat For Humanity.

References

References available upon request.

Timeline

Account Executive - Payable and Receivables, ECU

ECU Worldwide Logistics
11.2024 - 04.2025

FINANCE DEPARTMENT - BILLING

LYDECKER / DIAZ LAW FIRM
01.2019 - 12.2019

FINANCIAL SERVICE REPRESENTATIVE - COLLECTIONS

COMPASS GROUP USA
01.2017 - 01.2019

FINANCIAL SERVICE REPRESENTATIVE - COLLECTIONS

KASEYA
01.2017 - 01.2019

FINANCIAL SERVICE REPRESENTATIVE - COLLECTIONS

TEAM DGD TRANSPORT
01.2017 - 12.2017

FINANCIAL SERVICE REPRESENTATIVE

OFFICE DEPOT
01.2014 - 12.2016

ADMINISTRATIVE ASSISTANT

SOUTHEASTERN HIGH SCHOOL
01.2007 - 12.2013

2005 Certified Mortgage Banker Brokerage Loan Processing - Cosmetology School: Full Specialist

Miami Dade College

2025 Massage Therapist - Cyber Security 2025

ATI COLLEGE OF HEALTH

Similar Profiles

CREATE PROFILE
PAULA Bellamy
Want your own profile? Build for free at Resume-Now.com