Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Paula Bergen

Salt Lake City,UT

Summary

Experienced professional with a strong background in planning and problem-solving, dedicated to optimizing resource utilization for scalable operations and enhanced profitability. Proven ability to manage multiple tasks effectively while providing executive support and team leadership. Expertise includes office management, accounting, invoicing, dispatching, and vendor negotiations. Recognized for delivering exceptional customer service and fostering team collaboration.

Overview

32
32
years of professional experience

Work History

Store Manager

Lori's Gifts
Ogden, UT
09.2023 - 09.2024
  • Managed daily store operations, ensuring smooth workflow and compliance with safety regulations.
  • Supervised staff, providing training on customer service standards and performance evaluations.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
  • Implemented inventory management practices to maintain optimal stock levels and minimize loss.
  • Developed visual merchandising displays to enhance product presentation and drive sales.
  • Analyzed sales data to inform purchasing decisions and identify trends for improved profitability.
  • Coordinated promotional events, increasing product awareness and customer engagement.
  • Created reports on vendor payables and prepared monthly financial summaries.

Accounts Payable Specialist

SKYSHARE
Ogden, UT
07.2021 - 09.2023
  • Collaborated with vendors to resolve payment discrepancies efficiently.
  • Processed accounts payable transactions according to established policies and timelines.
  • Reconciled vendor accounts and ensured accurate records of payments made.
  • Managed high-volume invoice processing with minimal supervision, maintaining compliance.
  • Developed strong relationships with suppliers for timely invoice payment.
  • Assisted in month-end closing activities and prepared financial reports for audits.
  • Analyzed account data for accuracy, investigating variances in invoices and receipts.
  • Supported accounting team during busy periods, contributing to special projects.

Office Manager

Palmer Wholesale
Orem, UT
07.2011 - 07.2021
  • Managed payment processing, invoicing, and EDI transactions with Amazon to ensure accuracy.
  • Tracked expenses and managed vendor relationships to assist budgeting processes effectively.
  • Maintained organized filing system for records, correspondence, and documents.
  • Answered phone calls, responded to emails, routed mail, and coordinated courier services.
  • Monitored payments due from clients and contacted them regarding overdue invoices.
  • Collaborated with customers to resolve payment issues in a timely manner.
  • Created detailed reports on accounts receivable and payable for financial analysis.
  • Implemented office policies that improved efficiency and fostered a positive work environment.

Accounts Payable Clerk

Flying J Corp
Ogden, UT
12.2005 - 09.2010
  • Collaborated with customers to resolve payment discrepancies efficiently.
  • Reconciled and processed customer invoices, ensuring timely payments.
  • Managed high-volume invoice processing, handling up to 10,000 customers.
  • Conducted thorough research on lost or missing bills of lading from fuel purchases.
  • Created detailed spreadsheet reports and trending analyses for accounts payable.
  • Verified accuracy of vendor accounts by reconciling monthly statements.
  • Monitored payment schedules to ensure consistent vendor payments.
  • Provided support during audits by supplying accurate documentation.

Office Manager

Classic Countertops
Hurricane, UT
02.2001 - 12.2003
  • Processed accounts payable and receivable, ensuring precise financial records.
  • Managed inventory control and generated reports to facilitate decision-making.
  • Delivered exceptional customer service while addressing inside sales inquiries.
  • Answered multiple phone lines, providing prompt assistance to clients.
  • Executed order processing, managed biweekly payroll, and handled quarterly taxes.
  • Reconciled bank statements to uphold financial accuracy.
  • Transferred daily deposits to the bank, ensuring secure transactions.
  • Collaborated with project managers and sales staff on job costing reports.

Office Manager

Mountain West Marketing
Pleasant View, UT
10.1992 - 10.1998
  • Processed accounts payable and receivable, ensuring timely financial transactions.
  • Managed inventory ordering, control, and reporting for accurate stock levels.
  • Handled order entry and inside sales, enhancing customer service experience.
  • Executed bi-weekly payroll processing and quarterly tax submissions efficiently.
  • Reconciled monthly bank statements to maintain financial accuracy.
  • Generated sales and inventory reports to support job costing analysis.
  • Implemented office policies that improved operational efficiency and workplace morale.
  • Trained new employees on office protocols for effective integration into workflows.

Education

Certification - Business Communication and Quick Books

Applied Technology Center

High School Graduate -

Skills

  • Dependable work ethic
  • Inventory and vendor management
  • Policy modification
  • Conflict resolution
  • Meeting planning
  • Document management
  • Scheduling coordination
  • Data retrieval systems
  • Customer service and relations
  • Sales analysis
  • Financial reporting
  • Payment processing
  • Problem solving
  • Team leadership
  • Staff training
  • Time management
  • Effective communication
  • MS Office proficiency
  • Organizational skills
  • Team collaboration
  • Goal-oriented mindset

Affiliations

  • Volunteering at Elementary School and Church callings. Love the outdoors, playing with my puppy and Art projects. Always enjoy spending time with Family.

Timeline

Store Manager

Lori's Gifts
09.2023 - 09.2024

Accounts Payable Specialist

SKYSHARE
07.2021 - 09.2023

Office Manager

Palmer Wholesale
07.2011 - 07.2021

Accounts Payable Clerk

Flying J Corp
12.2005 - 09.2010

Office Manager

Classic Countertops
02.2001 - 12.2003

Office Manager

Mountain West Marketing
10.1992 - 10.1998

Certification - Business Communication and Quick Books

Applied Technology Center

High School Graduate -

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