Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Paula Blackburn

Paula Blackburn

Aurora,CO

Summary

I have been working full-time at IKEA in Centennial Colorado for the past 11 years in various roles. My current role is Active Selling Leader for Kitchen and Appliances. During my years in customer service I have honed my problem-solving. organization and communication skills.

I am ready to take my skills and follow my passion and change my career. My passion is history, true crime, and solving mysteries. I am looking for an entry-level position as a library assistant, History research assistant, digital archivist assistant, historical transcription, and assistant preservationist/curator.

I am a Colorado Native currently enrolled in online classes at Metropolitan State University of Denver to complete my bachelor’s degree in history. I have completed 3 years of College at Western Colorado University in Gunnison Colorado in Communications and Historic Preservation. In addition, a Graphic Design/Web associate degree with an emphasis on print media from Aims Community College in Greeley, Colorado.

I am a volunteer docent with Historic Denver at the Molly Brown House. I have guided walking tours of LoDo in downtown Denver and the Beats walking tour in the Five Points neighborhood. I have audited two classes at CU Denver History Department in Historic Preservation with Dr. Tom Noel. I am currently a digital volunteer on the Zooniverse network. The transcribing projects I am working on now are Murder Scrapbooks and Crime Scrapbooks at the Central Denver Public Library. Ledgers were created and compiled by Sam Howe, a 19th-century Colorado lawman. I am energetic and detail-oriented. Passionate about building connections. I am looking forward to a career where I get to do deep dives into history.

Overview

12
12
years of professional experience

Work History

Active Selling Leader in Kitchen Design

IKEA
05.2022 - Current
  • Resolved sales-related issues to increase customer satisfaction.
  • Engaged customers to respectfully address inquiries and requests for support.
  • Executed price changes, signing off on necessary adjustments.
  • Promoted sales achievements to support overall brand experience.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Worked closely with other departments to understand full scope of available offerings.

Sales Co-Worker II - Kitchen Design

IKEA
01.2021 - 05.2022
  • Designed detailed Kitchen, bath, and laundry layouts based on client needs, budgets and available supplies.
  • Conducted client consultations to understand requirements and preferences.
  • Presented project quotes for custom counters, cabinets and appliances based on client needs and budgets.
  • Created comprehensive product lists based on finalized designs and budgets.
  • Maintained relationships with installers and suppliers.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Created professional presentations using Ikea Kitchen Planner to creatively communicate design intent and direction.
  • Cleaned and straightened work areas to maximize productivity and safety.

Sales Co-Worker II Beds and Closets Interm

IKEA
03.2021 - 07.2021
  • Obtained approval of concepts by submitting rough drafts to client.
  • Guaranteed designs adhere to company brand standards and guidelines.
  • Utilized PAX planning software, creating 3D models of design concepts.
  • Worked fast to complete tasks and meet daily deadlines.
  • Collaborated with clients to address brand imaging and marketing style

Merchandising Specialist

IKEA
04.2019 - 01.2021
  • Arranged merchandise in alignment with store planogram.
  • Changed displays to reflect new promotions.
  • Planned Sale Location Management (SLM) for new products
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Restaurant Assistant Manager

Ikea
06.2011 - 04.2019
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Placed order items in bag for drive-thru window delivery with speed and accuracy.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Education

Associate of Arts - Graphic And Web Design

Aims Community College
Greeley, CO

Bachelor of Arts - Communications

Western State College of Colorado
Gunnison, CO

Skills

  • Problem Solving
  • Solution Orientated
  • Shift Scheduling
  • Sales Strategy
  • Inventory Control
  • Customer Service
  • Staff Supervision
  • Lead Generation

Timeline

Active Selling Leader in Kitchen Design

IKEA
05.2022 - Current

Sales Co-Worker II Beds and Closets Interm

IKEA
03.2021 - 07.2021

Sales Co-Worker II - Kitchen Design

IKEA
01.2021 - 05.2022

Merchandising Specialist

IKEA
04.2019 - 01.2021

Restaurant Assistant Manager

Ikea
06.2011 - 04.2019

Associate of Arts - Graphic And Web Design

Aims Community College

Bachelor of Arts - Communications

Western State College of Colorado
Paula Blackburn