Paula Boisseau
Richmond,VA
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operational Manager
ELU LLC 'dba 1RunnerLogistics TillmanLogistics LLC
, Virginia
07.2022 - Current
- Manage and assist carriers with the operational functions of the trucking company.
- Coordinate freight and negotiate rates.
- Facilitate FMCSA, DOT authority, and compliance.
- Facilitate drug constodium and supervise the drug and alcohol program.
- Set up carrier packets with brokers and agents.
- Upkeep, maintenance, and driver files per FMCSA guidelines
- Submit invoices and bills of lading to brokers and factoring companies for payment.
- Update Carriers' Insurance to include adding or removing equipment for requesting certificate holders (COI).
- Submit fuel taxes (IFTA) through the MCS portal every quarter.
- Update the Unified Carrier Registration (UCR) annually.
- Assist the carrier with the DOT audit.
Communications Specialist
BrownGreer, PLC
, Virginia
10.2019 - 11.2021
- Responsible for communicating settlement and claims information to claimants in accordance with the terms of the specific class action agreement.
- Adhere to policies and procedures to protect the privacy of each claimant.
- Organize, track, and input communications from claimants by phone and email in SharePoint.
- Identify issues that require escalation.
- Relay pertinent information regarding the status of the claim, notices, settlement requirements, and other data obtained from official sources to claimants.
- Assisting claimants in regard to the Syngenta corn seed settlement, and Wildfire Assistance Program.
- Assist borrowers with PPP loan forgiveness applications.
- Explained the review process, advised borrowers of updates, notes from the reviewer, and documentation required.
- Inform borrowers of SBA guidelines.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
Merchant Disputes/Fraud (Contractor)
CapitalOne
Richmond, VA
07.2018 - 10.2019
- Responsible for the Review and Processing of Merchant Disputes and Fraudulent Charges reported by Cardholders
- Analyze/review calls and notes from the claim intake representative to determine the proper chargeback process per Mastercard requirements.
- Ensure accuracy and timely processing of claims per Bank and Mastercard policies.
- Listen and Review intake calls to confirm and submit proper Processing Code per MasterCard Guidelines, Policies and Procedures
- Resolve disputes associated with posted transactions between cardholders and merchants.
- Analyze cases for possible chargeback fraud, and escalate if necessary.
- Contact customers by phone and/or mail to request specific documentation to support cardholder disputes.
- Post merchant chargebacks to cardholders' accounts.
- Update the merchant credit to the account as required.
- Organize, track, and input communication notes in the Touchpoint database and Excel spreadsheets.
- Process claims using the Aegis Processing Database System.
Jr. Underwriting (KYC)
Capitol One
, Virginia
02.2018 - 07.2018
- Conduct due diligence in Review of Individual and Small Business credit card applications for KYC (Know your Customer) requirements
- Request Specific Information and Documentation from Clients
- Review Social Security Cards, Passports, Drivers Licenses, Visas, Green Cards and various forms of documentation for Accuracy
- Escalate and Report potential Fraudulent Documents submitted
- Compare Address information using Credit Reporting Agencies Database
- Analyze new customer process and policies
- Search City, State and County websites for proof of current Business Licenses
- Approve or Deny credit card applications using Banks KYC processes and procedures
- Organize, Track and input Notes in Database
Customer Service Representative
General Dynamics
Chester, VA
02.2013 - 12.2017
- Responsible for providing phone based support for Marketplace Health Insurance, Medicare eligible customers and end users in the medical community
- Ability to listen, analyze, solve problems and document
- Resolve and or escalate issues regarding tax credit, Affordable Care Act, Claims, etc
- Assist consumers with making necessary decisions regarding health insurance needs
- (Marketplace & Medicare)
- Explain benefits regarding secondary insurance (Medi-Gap, Medicare-Advantage plans, Medicaid)
- Provide information regarding resources within communities across U.S
Front Desk Agent
Comfort Inn & Suites
Richmond, VA
04.2013 - 06.2014
- Job Function:
- Greet guests with a welcoming, friendly, and professional manner.
- Ensure guests are comfortable and have an excellent stay.
- Job duties:
- Greet customers and give 100% customer service.
- Answer a multi-line phone system.
- Gather information from guests to prepare reservations.
- Remedy guest complaints.
- Balance credit transactions at the closing of the shift.
- Handle cash, credit, and debit transactions.
- ● Maintain the cleanliness of the work area.
- Upsell hotel features and amenities.
- Monitor security cameras to ensure a safe environment.
- ● Help in all areas of the hotel where needed.
- ● Relay to guests the hotel amenities, discounts, offers, and services.
Mortgage Default Specialist II (Post Foreclosure-FHA Government Claims)
SunTrust Mortgage
Richmond, VA
06.2010 - 07.2012
- Job I: Vacant Property Registration Processor (Property Preservation) Pre-foreclosure Conventional Loans.
- Job II: Mortgage Default Specialist II Post F/C FHA Government Claims.
- Job I function:
- Register vacant or foreclosed properties with the city or county.
- Support staff regarding all functions of property preservation. Servicing of conventional loans in post-foreclosure/default.
- Job I Details:
- Determine if a property needs registration by evaluating loan status, system notes, state/county, and city ordinances.
- Monitor the spreadsheet of vacant properties in default.
- Determine property location by county websites, reviewing appraisals, and/or tax ID numbers, and reviewing state/county ordinances.
- Service over 500 conventional loan properties by handling property preservation and maintenance.
- Monitor loans for maintenance issues, grass cuts, structure damage, etc. Review, approve, or disapprove open bids for maintenance to properties. Insure that property is maintained within the investor's guidelines.
- Respond to customers and third-party inquiries.
- Handle violations and citations regarding property maintenance, and contact code enforcement officers regarding violations and citations.
- Place work orders for maintenance regarding property preservation.
- Order sale date inspections.
- Authorized to approve up to $2,500.00 without supervisor approval.
- Determine if utilities are required to be on or off by reviewing appraisals, the maintenance website, photos, and state, city, or county ordinances.
- Contact utility companies to have services connected or disconnected.
- Updated system notes with details. ∙
- Requested checks for utility deposits. ∙
- Continuous contact with the Maintenance Company via email or phone.
- Job II Function: Responsible for the servicing of government and bank-owned properties to ensure a timely conveyance to HUD.
- Job II Details:
- Review property preservation of the property to ensure the property is within HUD guidelines.
- Review the maintenance company’s website for photos and/or inspection notes of the property to determine ICC/BSC. ∙
- Review YARDI for approvals and/or disapprovals.
- Submit request in YARDI, for maintenance of property.
- Order REO insurance, if necessary.
- Print and review neighborhood watch, titles, and deeds.
- Request warranty deeds, title information, sale dates, eviction chronologies, first legal, and all other documents needed to complete the file.
- Complete the HUD Part A claim form to determine the convey date.
- Update system notes, Excel spreadsheet, with all processes, and all other pertinent information.
- Review the file for title issues, liens, and/or violations or citations of the properties.
- Process routine transactions, authorized to approve up to $2,500.00 without supervisor approval. ∙
- Requested checks for payments: utility bills, liens, violations, taxes, HOA dues/violations/fines.
- Document loan history, research, and/or prepare documentation.
- Contact city/state offices regarding taxes, liens, fines, violations, and demo issues.
- Analyzing requests in accordance with established guidelines to determine the appropriate course of action.
- Enter the claim into CMAX for conveyance.
- Upload documents into the YARDI system for HUD approval or disapproval.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Credit Representative (Portfolio Administration)
Bank Of America
Richmond, VA
01.2008 - 12.2009
- Review closed or blocked Secured Line of Credit accounts to determine if account was closed or blocked in error
- Obtain documentation received from Client, Attorney, Court services, Title Company
- Determine Loan to Value of Mortgage refinance if necessary
- Research City, State and County Records to confirm if Client has any Subordinations, Deeds and/or Mortgage loans on Property
- Authorized to unblock/and or reopen line of credit accounts based on Research and Knowledge of Processes and Procedures related to Reviewing documentation obtained
- Escalate to Sr Underwriter if necessary
- Inbound Customer Service phone line (inter-departmental) 1 hour per day: receive and assist inbound calls related to secured/unsecured line of credit accounts from bank associates, customers and other mortgage/credit related Agencies
Mortgage Loan Processor Document Review
Bank of America
02.2008 - 12.2009
- Assist the processor with obtaining documents for the loan packet.
- Order appraisals and inspections if necessary.
- Request applicants' rental history
- Complete background check and verification of work history
- Review the requested documentation for accuracy
- Request title search.
- Log and maintain spreadsheets.
Outside Sales Representative
Cavalier Telephone
Richmond, VA
03.2004 - 01.2007
- Job function:
- Approach potential customers with the intent of selling Cavalier, telephone, cable, or internet services.
- Job details:
- Communicating the benefits of services, rate plans, and special offers.
- Verify the customer's credit status, and inform the customer of the necessary requirements based on the determination.
- Complete the paperwork for the registration of Cavalier Services, and complete the contracts. ∙
- Contact customers to ensure their services were installed, and express appreciation for their business.
- Identified customer needs by asking questions and advising on best solutions.
- Resolved customer complaints promptly and professionally.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Loan Processor
Bank of America
Richmond, VA
08.2005 - 08.2006
- Job function:
- Ensure loan packages are prepared for the closing process.
- Prep and prepare real estate loans to assist in post-closing.
- Job Duties:
- Review loan packages to verify that the title report, disclosures, signatures, property inspections, appraisals, and flood hazard determination are included in the packages.
- • Review and update notes.
- Set up and script loans in the Laser Pro Mortgage Home Loan Program.
- Verify accurate information from the Merlin mortgage program.
- Order documents/appraisals for loans based on types of collateral, loan amounts, and loan products (adjustable, fixed rate, etc.).
- Outbound/inbound calls from Client Managers, Personal Bankers, attorney offices, and title companies in reference to the status of loan closing packages and title work.
Education
Middle Years - Academic
St. Patricks Catholic School
Academic Diploma -
Armstrong High School
VASome College (No Degree) - Paralegal Studies
J.Sargent Reynolds
Some College (No Degree) - Political Science
Virginia State University
Petersburg, VACertification
- Microsoft Office Professional - Henrico Co. Adult Education Center
- Real Estate Fundamentals - J. Sargeant Reynolds Community College
- Six Sigma Yellow Belt Training
- Freight Broker Training Certificate
Timeline
Operational Manager
ELU LLC 'dba 1RunnerLogistics TillmanLogistics LLC
07.2022 - Current
Communications Specialist
BrownGreer, PLC
10.2019 - 11.2021
Merchant Disputes/Fraud (Contractor)
CapitalOne
07.2018 - 10.2019
Jr. Underwriting (KYC)
Capitol One
02.2018 - 07.2018
Front Desk Agent
Comfort Inn & Suites
04.2013 - 06.2014
Customer Service Representative
General Dynamics
02.2013 - 12.2017
Mortgage Default Specialist II (Post Foreclosure-FHA Government Claims)
SunTrust Mortgage
06.2010 - 07.2012
Mortgage Loan Processor Document Review
Bank of America
02.2008 - 12.2009
Credit Representative (Portfolio Administration)
Bank Of America
01.2008 - 12.2009
Loan Processor
Bank of America
08.2005 - 08.2006
Outside Sales Representative
Cavalier Telephone
03.2004 - 01.2007
Middle Years - Academic
St. Patricks Catholic School
Academic Diploma -
Armstrong High School
Some College (No Degree) - Paralegal Studies
J.Sargent Reynolds
Some College (No Degree) - Political Science
Virginia State University
Similar Profiles
Blake LichtermanBlake Lichterman
Director of Distribution, Controller, Sales at SBI LLC, DBA Ghost Kitchen LLC & Ghost Labs LLCDirector of Distribution, Controller, Sales at SBI LLC, DBA Ghost Kitchen LLC & Ghost Labs LLC
Kristina E. ReyesKristina E. Reyes
Contract & Risk Coordinator at Big City Access Holdings, LLC/BrandSafway Solutions, LLC dba Big City AccessContract & Risk Coordinator at Big City Access Holdings, LLC/BrandSafway Solutions, LLC dba Big City Access
Kenneth BryantKenneth Bryant
Project Manager at Innovative Security, LLC DBA Innovative Performance Construction, LLCProject Manager at Innovative Security, LLC DBA Innovative Performance Construction, LLC
Charlette MickensCharlette Mickens
Care Advocate at Tomorrow HealthCare Advocate at Tomorrow Health
DAEJAHNIQUE CUNNINGHAMDAEJAHNIQUE CUNNINGHAM
Patient Service Representative: Contract Employee at SpectraforcePatient Service Representative: Contract Employee at Spectraforce