Paula Boyd

• Issue parts to technicians to complete customers' repairs.
• Serve customers in-store and by telephone to answer questions and place orders.
• Collaborate with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations
• Assist in training new employees on parts department processes, improving their productivity and understanding of the role.
• Supervise and train staff on product knowledge and customer service.

• Maintain tidy, organize and safe work area to comply with cleanliness standards.
• Regularly review invoices and double-check orders
• Reduce errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.

Maintained a higho level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.

• Maintain thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Review warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Support service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.

• Issue parts to technicians to complete customers' repairs.
• Serve customers in-store and by telephone to answer questions and place orders.
• Collaborate with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
• Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
• Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
• Stocked and managed stock of parts.
• Assisted customers in finding appropriate parts promptly.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Organized parts storage and stocked inventory according to established guidelines.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.

Enhance inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

• Performed data entry and completed proper paperwork.
• Complete physical inventory counts each month.
• Collaborate with team members to ensure timely completion of daily tasks, increasing overall productivity.

• Served customers in-store and by telephone to answer questions and place orders.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Stocked and managed stock of parts.
• Assisted customers in finding appropriate parts promptly.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.

Inspected samples of parts before shipping to customer. At the time I left I was Line Inspector, I inspected parts as they came off the machines so corrections could be made before the entire run was produced wrong. I left the job because I had an accident that I felt was preventing me from doing the job as well as I should have.