Paula Brandon
Tacoma,WA
Summary
Seeking to join a major airline as a Flight Attendant to provide safe, efficient, and world-class service to passengers. Dedicated customer-service professional with experience in high-pressure environments, including automotive finance management and medical assisting/clinical research coordinator.
Skilled in communication, conflict resolution, sales, and delivering exceptional guest experiences.
Brings a calm, friendly approach when handling difficult situations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Auto Finance Manager
Larson Motors Group
09.2019 - Current
- Oversaw financing processes, ensuring compliance with industry regulations and company policies.
- Developed and implemented training programs for finance staff to enhance operational efficiency.
- Managed relationships with lending institutions, negotiating terms to optimize financing solutions for clients.
- Streamlined documentation processes, reducing turnaround time for loan processing significantly.
- Analyzed credit applications, assessing risk and facilitating timely loan approvals.
- Collaborated with sales teams to structure financing options aligned with customer needs.
Auto Finance Manager
CarPros KIA
05.2021 - 03.2023
- Increased customer satisfaction by providing exceptional service throughout the auto finance process.
- Collaborated with sales team to ensure seamless integration of financing options into the sales process.
- Prioritized transparency in communication with clients, building trust through clear explanations of financial obligations.
- Educated customers on various loan products, ensuring they fully understood their financial commitments.
- Continuously sought out opportunities for professional growth, attending industry conferences and workshops to stay current on trends in automotive finance.
- Provided expert guidance during complex transactions, navigating challenging situations to close deals successfully.
Medical Assistant
Tacoma Women’s Specialist
01.1994 - 03.2006
- Assisted with patient intake and documentation processes, ensuring accurate information collection.
- Administered vaccinations and performed routine laboratory tests under supervision of healthcare professionals.
- Maintained cleanliness and organization of examination rooms, enhancing overall clinic efficiency.
- Supported healthcare providers by preparing instruments and assisting during medical procedures.
- Educated patients about treatment plans and medication instructions, improving patient understanding and compliance.
- Streamlined appointment scheduling system, reducing wait times for patients and optimizing office flow.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Mentored junior medical assistants on best practices in patient interaction and clinical procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Graduate Certificate - Medical Research
Bryman College
WA03-1990
Skills
- Team leadership qualities
- Loan underwriting expertise
- Strong negotiation skills
- Detail-oriented mindset
- Adaptable to change
- Professional networking
Certification
- Automotive Finance Manager-Training/Certificate
- Certified Porsche Ambassador
- Certified Clinical Research Coordinator
- Certified Medical Assistant
- Real Estate Licensing-Pre-Test Exam
Timeline
Auto Finance Manager
CarPros KIA
05.2021 - 03.2023
Auto Finance Manager
Larson Motors Group
09.2019 - Current
Medical Assistant
Tacoma Women’s Specialist
01.1994 - 03.2006
Graduate Certificate - Medical Research
Bryman College