Paula Brannan
Irvington
Summary
Part-time opportunity seeker with a strong work ethic and dedication. Eager to contribute skills to a dynamic work environment. Confident in ability to excel in any role. Committed to maintaining a positive and professional attitude. Strives to consistently meet and exceed expectations. Ready to make a valuable impact and excited to join a team that values growth and fosters a collaborative atmosphere.
Overview
29
29
years of professional experience
Work History
Team Lead
Trubridge
02.2003 - Current
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Insurance Biller
Mobile Infirmary Medical Center
01.2000 - 02.2003
- Achieved timely resolution of denied or underpaid claims through thorough research and concise appeals submissions.
- Provided training and mentorship to new team members on best practices in insurance billing processes and software applications.
- Streamlined billing processes for increased efficiency, implementing electronic data interchange systems.
- Minimized claim errors by staying updated on insurance regulations, medical terminology, and procedural codes.
- Enhanced client satisfaction by efficiently processing insurance claims and addressing billing inquiries.
- Resolved complex billing issues by collaborating with internal departments and external agencies as needed.
- Assisted patients with understanding their insurance benefits and financial responsibility, fostering positive relationships.
- Collaborated with healthcare professionals to obtain necessary documentation for claim submission and payment.
Medical Biller
Fresenius Medical Care Holdings Inc.
01.1996 - 01.2000
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
Education
Associate of Applied Science -
Coastal Alabama Community College
Bay Minette, AL05-2026
High School Diploma -
Grand Bay High School
Grand Bay, AL05-1992
Skills
- Customer focus
- Attention to detail
- Conflict resolution
- Coaching and mentoring
Timeline
Team Lead
Trubridge
02.2003 - Current
Insurance Biller
Mobile Infirmary Medical Center
01.2000 - 02.2003
Medical Biller
Fresenius Medical Care Holdings Inc.
01.1996 - 01.2000
Associate of Applied Science -
Coastal Alabama Community College
High School Diploma -
Grand Bay High School
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